Ratings based on 388 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Very visually beautiful with poor comfort

Posted May 7, 2017
The hotel was clean but the lamp outlets did not work. The mattresses were super uncomfortable way too soft. The pullout couch was very worn and the bedding didn't fit.
Comment from Hotel Management
May 7, 2017 by Manager, Hotel Management
Thanks so much for being our guest and for offering feedback regarding your stay. We are happy to hear you appreciated the cleanliness of our hotel but we apologize for the opportunities you experienced. Your comments will be shared with our team so we can address these areas appropriately. We hope to have the opportunity to welcome you back for a superior experience in future. Thank You, Silvia Tanner General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from bossier city, la

Great location!

Posted Apr 17, 2017
This hotel was easy to find, in a great location right in town. Super clean, very friendly staff. Check in was quick & easy! My only complaint is that our room was very humid but that could have been due to the weather outside so I don't hold it against the room itself. Highly recommend!
Comment from Hotel Management
Apr 17, 2017 by General Manager, Hotel Management
Ashlie, we appreciate you being our guest at Holiday Inn Express & Suites Arlington (I-20-Parks Mall) and for your excellent rating! Everything we do is aimed at making our guests feel right at home. Thank you for your business, and we hope to see you again on your next visit to Arlington. Thank you! Silvia Tanner, General Manager, Holiday Inn Express & Suites
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2017
very quiet and clean and would recommend it to friends
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
We are delighted to read you had a wonderful time at Holiday Inn Express & Suites Arlington (I-20-Parks Mall)! We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for our guests. We appreciate you recommending us online and hope to see you again soon. Thank you! Silvia Tanner, General Manager, Holiday Inn Express & Suites
4 out of 5
Recommended
for Everyone
by A verified traveler from new mexico

Great location right next to interstate

Posted Feb 27, 2017
Pros: Near a lot of restaurants and easy access to freeway.
Cons: Tub drains need cleaned. Replace noisy bed.
Location: Mall, outlet mall, restaurants
Hotel is overall pretty nice and I found it to be quiet even though it seemed to be fully booked. Breakfast was free and adequate. Only real issues were room 117 had a tub/shower combo that didn't drain well. Bed could also be replaced. It was comfy but springs made loud noise with even the slightest movement. Staff was friendly and check in was easy. Parking was free and adequate.
Comment from Hotel Management
Feb 28, 2017 by Manager, Hotel Management
Thank you for reviewing your stay at Holiday Inn Express & Suites Arlington (I-20-Parks Mall). We are glad you loved the location of our hotel and that our facilities and service were to your satisfaction. We value your observations about your room and the same will be addressed to the respective departments. Thank you for being our guest. We look forward to your next visit! Thank you! Holiday Inn Express & Suites
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 26, 2017
Comfortable clean beds and bathroom and good breakfast
Comment from Hotel Management
Feb 26, 2017 by Manager, Hotel Management
Thank you for being our guest at Holiday Inn Express & Suites Arlington (I-20-Parks Mall). We are glad you had an excellent stay and were impressed with your room and our breakfast offerings. Thanks again, we look forward to welcoming you back soon! Thank you! Holiday Inn Express & Suites
5 out of 5
by Jesus Ledezma from La porte,tx

Izaiah Birthday trip 21 pilots concert

Posted Feb 24, 2017 on Hotels
it was great overall
Comment from Hotel Management
Feb 26, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay at Holiday Inn Express & Suites Arlington (I-20-Parks Mall). We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your comments online. We look forward to your return visit. Thank you! Holiday Inn Express & Suites
5 out of 5
by Lisa

Rodeo Weekend

Posted Feb 21, 2017 on Hotels
In town for the rodeo at AT&T stadium. Wonderful breakfast. Great service.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Lisa, it is nice reading that your stay with us was enjoyable on every front. We are glad you were impressed with our service and the breakfast choices. Thank you for your business, we hope you will visit Holiday Inn Express & Suites Arlington (I-20-Parks Mall) again the next time you are in the area. Thank you! Holiday Inn Express & Suites
2 out of 5
by A verified traveler

Holiday Inn Experience

Posted Feb 18, 2017
Even tho we made our reservation well in advance, the reservation was somehow messed-up upon our arrival. The clerk "Amy" told us she checked someone else into our room my mistake. We waited for 15-20 minutes until she got us a new room at which time didnt apologize for her error which disappointed us. Also, we had a lot of trouble with the key cards she gave us. I got them "re-keyed" but still had to slide them into the key slots 5-10 times to get the building side door open and the room door open. Oddly, we also had some weird troubles with the coffee machine and the television. I also had to do some furniture re-arranging to get a side table next to my side of the bed. In addition, I was never fond of the full water pressure shower and I wish I could reduce the water pressure because it feels like a pressure washer besides leaving a puddle on the bathroom floor every time we showered. This was a very unusual hotel experience.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for choosing our hotel and taking the time to provide feedback. We apologize for not living up to our usual standards, and we are sorry your stay was less than satisfactory. Your comments are being shared with our team to ensure the issues you reported are not repeated in the future. We hope you will accept our apologies and consider staying with us again. Thank you! Holiday Inn Express & Suites
4 out of 5
by Lakisha

Get place to stay!

Posted Feb 14, 2017 on Hotels
Whether was great and the people at the hotel were very friendly as well as very clean hotel to stay whenever your in Arlington,TX.
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Lakisha, it’s great to know you enjoyed your stay at Holiday Inn Express & Suites Arlington (I-20-Parks Mall). We strive to deliver great hospitality every day and thank you for taking the time to acknowledge our efforts. We hope you will consider us your home whenever your travel brings you back this way. We look forward to your next visit with us! Thank you! Holiday Inn Express & Suites
5 out of 5
by Lee

Always a great stop

Posted Feb 13, 2017 on Hotels
I've found all HI Expresses to be great, but this one in Arlington is the top best! The staff - the entire staff - makes it so. Great location for food, shopping, and entertainment; and very easy access on/off I-20. Don't pass this place up!
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for your loyalty towards our brand and for recommending Holiday Inn Express & Suites Arlington (I-20-Parks Mall) to future travelers. It is great to read you were impressed with our courteous associates and that our convenient location was perfect for your needs. It was a pleasure having you as our guest, and we hope to see you again on your next visit to the Dallas, Texas area. Thank you! Holiday Inn Express & Suites