Ratings based on 454 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
by bryant

Posted Feb 21, 2017 on Hotels
Every thing was good there except the pool, it was dirty and slimy.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
4 out of 5
by A verified traveler

Posted Feb 16, 2017 on Hotels
The staff was friendly. The room was clean and nice. The breakfast was good with plenty of options. Great place to stay if you are traveling for business.
Comment from Hotel Management
Feb 18, 2017 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. We appreciate your comments, I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amjad Asaad General Manager
5 out of 5
by A verified traveler

Ring the Alarm

Posted Feb 15, 2017 on Hotels
This is the second time I have stayed at a hotel and the fire alarm goes off in the middle of the night. While other guests had their stay refunded, because I had booked through hotels.com, the manager said I had to receive my refund through hotels.com. While disappointing, the manager provided me his business card and said he would help in any way he could. Other than that our stay went well. Traffic in Dallas is congested. Overall, I would stay at this hotel again.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for sharing your comments with us, we are really sorry for the fire alarm went off, sometimes it is not under our control but we can assure you that we are working hard to prevent this from happening again. We hope to see you in the near future. Sincerely, Amjad Asaad General Manager
4 out of 5
by Ruth

Good stay.

Posted Feb 10, 2017 on Hotels
Good! Not a great area though.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Ruth, Thank you for staying with us, we are glad to have you and thank you for sharing your comments, we do appreciate your opinion; our area is the Medical area, Market center area, we consider our hotel at the beginning of downtown. Sincerely, Amjad Asaad General Manager
3 out of 5
by A verified traveler

Walls are made of tissue paper beware!

Posted Jan 12, 2017 on Hotels
Shower and toilet were excellent. Bed was comfortable. But the walls, oh the walls! I mean, they had walls so you couldn't see into the other room but they didn't do much else. I feel like I know so much more about my neighbours stay than I would like to. For those that don't get my obliqueness, the walls let all sound go through. I mean all. So be careful and remember, we don't all enjoy music and singing and , ahem, other stuff at 5am.
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room walls. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Amjad Asaad General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Never happened

Posted Jan 5, 2017
I was looking to make a reservation for February and don't know how it got booked for December. I never went to the hotel
5 out of 5
by A verified traveler

Posted Dec 23, 2016 on Hotels
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for staying with us and for rating us 5 stars, we value your opinion and we appreciate you. Please come back and see us. Sincerely, Amjad Asaad General Manager
3 out of 5
by A verified traveler

Convenient, but average experience

Posted Dec 22, 2016 on Hotels
Bad smell in room upon check-in, but manager credited room $20 for that. Hotel was average. Breakfast was average. Indoor pool was cold. Air/heat unit was finicky...hard to regulate temp in room. So-so experience. Probably would not book again.
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Amjad Asaad General Manager
5 out of 5
by Marie

Posted Dec 21, 2016 on Hotels
My stay was great. My only complaint was that I asked the Clerk about taxi service to the airport and she called a cab company and made a reservation for me. I asked about how much it would be (because I could have received a ride from a family member) and she said $20 so I decided to use the cab...but instead it cost $50.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Dear Marie, Thank you for sharing your feedback, we love to hear from our guests, I'm really sorry for the misunderstanding in regards to the taxi fair, we always give our guest multiple options like: Uber- supper shuttle and a taxi and they do charge differently, we try to quote the correct amount as close as possible. Sincerely, Amjad Asaad General Manager
5 out of 5
by A verified traveler

Comfortable and convenient

Posted Dec 17, 2016 on Hotels
We needed a comfortable night's rest to prepare for a long drive the next day. This hotel fit the bill perfectly.
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Amjad Asaad General Manager