- Disliked: Staff & service
We arrived shortly after 10pm on a Saturday and the desk clerk was not very communicative or friendly. We specifically booked this hotel because the hotel.com website stated it had shuttle service. Come to find out they do not offer airport shuttle service on the weekends. That research should have been done and posted. We had to keep our rental car an extra day and return it in the morning before our 6am flight. This caused an enormous amount of stress as the rental facility did not start operating shuttles until 4:30am. Luckily we were able to get checked in and through security on the Sunday morning following Thanksgiving with about 15 minutes to spare.Overall experience was terrible. Noisy area. Seedy individuals lurking about around the gas station/convenience store next to the hotel to the point a hotel employee was driving around through the parking lot. It is convenient to the airport but I would not recommend this hotel if you are in need of shuttle service on the weekend.