Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Mar 3, 2024
Comment from Hotel Management
Mar 24, 2024 by gsm, Hotel Management
We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible.
by A verified traveler
Posted Feb 27, 2024
Good
Comment from Hotel Management
Feb 28, 2024 by GSM, Hotel Management
Thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.
by A verified traveler
Posted Feb 24, 2024
Dead roach in main hall and employees parking in main entrance
Comment from Hotel Management
Feb 26, 2024 by GSM, Hotel Management
Thank you very much for taking the time to write about your comments. We are sorry to hear you had a less than pleasant stay with us. The items you mentioned have been addressed with all our employees.
by A verified traveler
Posted Feb 24, 2024
Staff was very friendly and the breakfast sweet rolls were excellent!
The Door Latch to Room 102 was difficult to operate and sometimes would not open.
Also noticed that with the original room assigned to me.
Better fix those!
Comment from Hotel Management
Feb 26, 2024 by GSM, Hotel Management
Thank you for taking the time to tell us about your experience at our location. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted Feb 19, 2024
Comment from Hotel Management
Feb 26, 2024 by GSM, Hotel Management
Thank you for taking the time to tell us about your experience at our location. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted Feb 5, 2024
Shaista was the most pleasant woman at the front desk and welcomed me and also helped me navigate how to get food delivered and also about the property. She’s very knowledgeable and helpful.
Comment from Hotel Management
Feb 6, 2024 by gsm, Hotel Management
I'm glad you found our location so convenient. Many of your fellow travelers feel the exact same way regarding our locale. We're in the business of satisfying customers and we look forward to doing just that during your next stay as well. Thank you very much for taking the time to answer the survey.
by A verified traveler
Posted Feb 1, 2024
Super clean and just a few minutes walk to the toyota music factory
Comment from Hotel Management
Feb 6, 2024 by gsm, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONV CTR - LAS COLINAS. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear you had a less than pleasant stay with us, and I would like to start by apologizing to you for the inconveniences you faced during your stay.
by A verified traveler
Posted Jan 25, 2024
Comment from Hotel Management
Jan 30, 2024 by GSM, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express IRVING CONVENTION CENTER - LAS COLINAS.
by A verified traveler
Posted Jan 17, 2024
Comment from Hotel Management
Feb 6, 2024 by gsm, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and that you feel you received great service. It's something our staff takes great pride in, so we value your feedback. We will be sure to pass your kind words along to our housekeeping staff.
by A verified traveler
Posted Jan 3, 2024
Good clean rooms , friendly employees, very good rate and a good Las Vegas buffet breakfast
Comment from Hotel Management
Jan 18, 2024 by Carlos - Guest Services Manager, Hotel Management
thank you for sharing your wonderful experience. We are thrilled you enjoyed your stay with us. Please visit again soon.
