Ratings based on 543 Verified Reviews

4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted May 23, 2017
Cons: 1-notification when construction near yr room. perhaps offer refreshments if you have to wait in lobby due to noise. 2-shuttle to dallas love field
Location: like to fact that i could take the shuttle to the shopping mall. (ie target, ross etc ) would highly recommend shuttle service to dallas love field !
I liked the shuttle service (wished it went to dallas love field also and didn't understand why it didn't--it's about same distance as DFW and perhaps closer...). also like the wholesome breakfasts, and the happy hour -- nice touch. The room was nice and quiet except for one day that construction was going on in the room next door. Would have like to have been notified or maybe given complementary refreshment since I had to wait in the lobby because of the noise. shuttle staff awesome. hang on to those people.
1 out of 5
by A verified traveler from Stillwater OK

Nasty Filthy Dirty Place

Posted May 23, 2017
Pros: shuttle drivers were great
Cons: tear the place down
Location: location was OK
the first problem is that there was a GIANT roach in our room, 2nd problem was the air conditioner didn't work and the maintenance man was not there so we go moved to another room with one less bed than we needed. 3rd the bathtub in the new room was covered in soap scum. we requested it be cleaned so someone came up to clean it with glass cleaner which of course did not work. I told him to leave the bottle and I would clean it myself. 4th problem the sleeper sofa did not have sheets so they had to be requested. 5th problem they left them and I had to make it myself. in the span of 1 hour we had moved rooms and I cleaned the shower and completely made a new bed. the breakfast was cold and nasty. the carpet in the entire place was disgusting. we stayed at this hotel 2yrs ago and it was great and now it has really gone down hill. the only good thing were the shuttle drivers. they did a great job but the hotel was terrible. do NOT let your family stay here
2 out of 5
by A verified traveler

Hotel was close to the meeting.

Posted May 4, 2017
Pros: It was close to my meeting so I could get to it.
Cons: A lot.
Location: NA
There was construction going on while I was there. The breakfast was ok and the server was nice. I was there four nights and got room service once. Lost power to my room and when I left for my meeting two hours later. I still had no power. Someone else complain and we got power back. The swimming pool was closed. The hotel does not provide airport transportation even when the literature in the room said so. Shuttle service was not always available to me to get to my meetings. So I had to walk to the meetings.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2017
The room was clean, but the pool was closed and we were looking for that specifically, so we worked a deal with expedia and got out of the next nights reservation. Worked like a charm.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice stay near Irving Convention Center

Posted Apr 3, 2017
Pros: Love the location to my event and it's nice and cozy.
Cons: Please make the lighting a little brighter in the rooms. Especially in the bath area. It's not the best for putting on makeup.
If you are attending something at the Irving Convention Center this is a great place to stay. If you really want you can walk to the convention center. The hotel is clean, rooms are nice and clean.
4 out of 5
by Elisabeth H

This traveler left a rating score only Posted Mar 27, 2017 on Hotels
1 out of 5
by A verified traveler

Third-world hotel

Posted Mar 24, 2017
Pros: Suttle service driver
Cons: Better Management
Location: nothing around
Lacking in American Hospitality and understanding English. Isolated location Just not what I expected
4 out of 5
by Tinita

Posted Mar 20, 2017 on Hotels
It was nice overall. The room had a musty smell to it. The plate was missing from the microwave. The sofa & chair had a dark stain on it.
4 out of 5
by Samia

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
4 out of 5
by Sunghee

This traveler left a rating score only Posted Mar 20, 2017 on Hotels