Ratings based on 406 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and close to DFW airport

Posted Jan 8, 2017
The hotel is clean and convenient to DFW airport. Most of the staff was friendly and nice. I had inquired about a late checkout due to air travel and was told I could check out as late as 1pm. I asked and was told this was fine by two hotel front desk employees. On the day of checkout I got a call from the front desk from an employee that was very rude and said checkout was at 12pm and we were late. She was very snarky and short with me. I did let her know that before I'd even reserved the room I asked for the latest checkout and was told 1pm and that when I checked in I asked again to make sure it was notated. She never apologized for being rude. I would/will stay there again in the future and I hope she won't be rude again or I will myself have to be unkind. While I was checking out there were two women waiting to be helped and they were before me and even one of them responded to the young lady that she was very rude. I did tell her I thought it was the tone in her voice and she just rolled her eyes at me.
Comment from Hotel Management
Jan 11, 2017 by Brent Daniels, GM, Hotel Management
Thank you so much for your feedback. I apologize about the attitude and tone at the front desk. I will use this to coach and work on their tone and performance. I'm glad that the rest of the stay was much better. Thanks again for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

2nd stay breakfast buffet not as good

Posted Dec 24, 2016
Pros: NIce rooms, good location
Only bad was no fruit on the breakfast buffet. Stayed hre about 2 months ago and breakfast was great. this time no fruit for breakfast.
Comment from Hotel Management
Jan 11, 2017 by Brent Daniels, GM, Hotel Management
Thank you for your feedback on the breakfast. I apologize about running out of fruit. We completely misjudged our business and ordering over the holidays. Thanks again.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great value

Posted Nov 29, 2016
Great staff, our shuttle driver was very nice and helpful Room was comfy with duvets and soft pillows. Room was a little loud with planes flying over but not much you can do about that. Breakfast was delicious with tons of choices.Great value would stay again.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Our gratefulness overflows as we browse through your feedback. We are very pleased and accomplished to know that our efforts for quality service were not put to waste. Thank you for booking with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice stay, great price.

Posted Nov 21, 2016
Check in quick and easy. Rooms were clean and comfortable. Good variety on breakfast. Quick check out. Friendly staff.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Thank you so much for such wonderful remarks pertaining to our customer service, our rooms and our breakfast. We will make sure to have everything ready for you to enjoy again on your next visit!We're glad to have been of service to you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas city

Early departure

Posted Nov 9, 2016
Pros: They-"staff" was very accommodating. We received box breakfast for early departure. Nice Hotel....... Shuttle to the airport were on time and accurate
Cons: Airport pick up could be more accurate with times........
Location: Close to airport.....
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
We are very much happy reading through your commendations about the customer service. Your statement of satisfaction is one big achievement for us and a great inspiration to work even harder towards quality service. See you again next time and thank you for being one of those among our guest list.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Quiet. Clean. Excellent breakfast.

Posted Nov 7, 2016
Everything was wonderful. Front staff was kind. Breakfast was served until noon.
Comment from Hotel Management
Dec 13, 2016 by Guest Relation Manager, Hotel Management
Hello Sharon, we are very thankful to learn that your stay made you happy especially because you enjoyed the breakfast. We hope you come back soon for another fun and pleasant stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, United States of America

Hotel is very close to the airport is convenient

Posted Oct 31, 2016
Pros: That is close to the airport and that they provide shuttle service so is an excellent hotel to stay if you have a connectoin flight next day
Hotel is clean quiet and the staff is very friendly
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Thank you very much for all your compliments about our location and our customer service. It was a great pleasure for us to have served you and we look forward to seeing you again. Thank you for being our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Stay

Posted Oct 11, 2016
Pros: The large room and comfortable bed. The hot breakfast was also quite good.
Cons: The fan would only run when the AC or Heater were turned on so didn't have any white noise. No direct sidewalk to back parking lot from the front.
Location: Close to airport and car rental shuttle.
We selected this hotel as it was close to the airport. The bed and hotel amenities were comfortable and the breakfast was very good. Our overall our stay was enjoyable. We were told to park in the back parking lot to closer access our room. This proved to be quite a hike.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Thank you so much for your generous description regarding your stay with us. But we are sorry for failing to provide you the best functionality of our AC/heater. We look forward to providing a truly worth it accommodation on your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saint Louis

bad location

Posted Sep 25, 2016
Pros: Close to airport
Cons: Road access
Location: Industrial area. decent place to sleep before catching a flight out the next day.
Hotel exits onto one way road that can make it a little difficult to return. Also, easy to inadvertently enter the highway at night. Staff seemed overwhelmed. Otherwise, room was fine. TV cable choices are limited. Do people in a hotel really need FIVE religion and FIVE shopping channels? Free breakfast was adequate and breakfast staff were very friendly and attentive to food and beverage supplies.
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Your compliments regarding the location is something we are very thankful for. But please accept our apologies for the inconveniences you had with our road access. We hope to provide an even more higher end accommodation for you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wilmington, NC

Close to the Airport

Posted Sep 23, 2016
Pros: It was very comfortable. We had a large room - very nice. It is close to the DFW airport.
Cons: It was a little hard to find. Better signage, if possible, would be nice. Also, our room was really far from the lobby. It was a hike!
I chose this hotel because it is close to the airport and they have a free shuttle. The room was great - very comfortable! We have stayed here before and really enjoy the location, the helpful staff, and the comfortable room!
Comment from Hotel Management
Dec 13, 2016 by Guest Relations Manager, Hotel Management
Thank you very much for acknowledging the location and our room. But we also would like to apologize for the troubles you had with the signage. It is our great desire to transform your impression of us someday. Thank you for choosing to stay with us, see you some other time!