Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from San Diego CA

Great location near Firewheel Town Center

Posted Dec 5, 2016
Pros: Staff smiles, comfortable bed, quiet room
Cons: It would be nice to have access from North Garland Avenue, so you don't have to u-turn around the george bush service road.
Location: AMC Theaters, Dillards, Macy's, Barnes & Noble, Target, Walmart, Outback Steakhouse, and Buffalo Wild Wing's all less than a mile away.
Front desk staff smiles and acknowledges everyone, which is very inviting. Room is comfortable and quiet. It was a very relaxing experience.
5 out of 5
by A verified traveler

Comfort Stay :)

Posted Oct 10, 2016
Slept very well and love the soft pillows, and if you're more of a firm pillow person they have those too :) The location is five minutes away from the Firewheel Town Center for those who love to shop, so that was very convenient for me. The washer and dryer was definitely a plus for me. The breakfast buffet was super yummy with a little of everything from eggs, bacon, sausage, biscuits to your yogurt and waffles. Front desk was very helpful nice and very welcoming. Would stay again if I'm down this way.
Comment from Hotel Management
Oct 17, 2016 by Bret U, Hotel Management
Dear Becky, Thank you for the 5 Star rating and for the wonderful comments regarding your recent stay at the Holiday Inn Garland. The staff takes great pride in providing excellent service, clean rooms and great food. I will be sure to share your comments with the hotel staff to let them know what an outstanding job they did while your were our guest. Thank you again and we hope to see you soon.
5 out of 5
by A verified traveler from dallas, texas

Wonderful staff, fantastic accommodations!

Posted Oct 10, 2016
From the minute we checked in, we had the best experience. The hotel manager and Kristie at the front desk made our stay perfect. The King suite was beautiful and comfortable. The staff here really goes above and beyond in their service. It felt like we were visiting friends. They were such friendly and helpful hosts.
Comment from Hotel Management
Oct 17, 2016 by Bret U, Hotel Management
Dear Diane, Thank you for the 5 Star rating and for the wonderful comments regarding your recent stay. We really appreciate your comments regarding Kristi, the front desk staff, and for the other very kind comments. We will surely share your remarks with the hotel staff as they take great pride in their work. Thank you again and we look forward to your next visit with us at the Holiday Inn Garland
4 out of 5
by A verified traveler from H Town

Location was perfect

Posted Oct 8, 2016
Location was great , clean facilities, price was inline, lots of local restaurants. Will stay again😊
Comment from Hotel Management
Oct 17, 2016 by Bret U, Hotel Management
Dear marcus, Thank you for the great comments regarding your recent stay and we look forward to seeing you again soon at the Holiday Inn Garland
3 out of 5
by A verified traveler from Garland, Texas

Nice looking, fairly new, but poorly maintained.

Posted Sep 16, 2016
Pros: Good location for me, and nice looking on the outside. Good electrical outlets and a decent TV.
Cons: The decor was from a 60s cartoon and just did not work. The building maintenance was really sub-par.
Location: Good shopping: Walmart, Target, Firewheel Mall, etc. A lot of restaurants, and a theater. Firewheel Golf course. Garland special event center.
This hotel is around the corner from my house, so I stayed here a few days while my floors were being refinished. The hotel is only a few years old and looks nice, but I was pretty disappointed. At the front desk checking in the girl was clearly new and had to ask her manager for help several times, so a simple checkin ended up taking about 15 minutes. I noticed the tile was loose getting into the elevator, and the floor indicator was burned out and someone had etched their initials into the plastic. When I got off the elevator, I noticed the vending room had recently been painted, so the masking tape was still all over the door, etc., and there were no vending machines. My room was a handicapped room, painted in an awful shade of puke green; the tile was sticky; and there were rust stains in the shower from where the handicapped bars had been added with non-stainless screws. The room was painfully warm even though the thermostat was turned way down. After complaining several times a maintenance guy finally showed up to check out the air conditioning, and ended up having to replace the unit. The new one worked, but did not connect to the thermostat and made a terrible racket that kept me up much of the night. There was free Internet, but it was completely unusable in the evenings. I did not try the restaurant or bar. When I checked out three days later the vending area was still in exactly the same state as when I checked in.
Comment from Hotel Management
Sep 19, 2016 by Bret U, Hotel Management
Dear John, Thank you very much for you sharing your experience while a guest at the Holiday Inn Garland for three days. We want you to know how much we appreciate your feedback. We would like to apologize to you for the delay in check in as we have several new hires working the desk to improve our service levels. I am sure the next time you come to the hotel you will have a much more improved check in experience. We want you to know that we are in the process of replacing the tile in the elevators and we are sure you will like it when you come back. We have vending machines on every other floor and the vending area that you saw actually is in the process of becoming a storage room. We apologize for any confusion this has caused you. We were glad to see that the maintenance staff replaced your air conditioner but want to deeply apologize for the inconvenience from this and the noise that the unit made. Please know that you room issues have been turned in and corrective action has been done to each of them....thank you! We look forward to seeing you again soon if/when you have future house renovations.
5 out of 5
by A verified traveler

cspead

Posted Sep 12, 2016
Pros: clean rooms and well stocked didn't really have to ask for anything great appearance upon arrival
Location: there are stores very close to hotel and also a mall nearby very convenient
Jeffery is an awesome person he made the stay worth while the rooms were very clean neat and the staff very friendly I will visit again
Comment from Hotel Management
Sep 13, 2016 by Bret U, Hotel Management
Dear cspead, Thank you for the 5 star rating regarding your recent stay at the Holiday Inn Garland. We appreciate you taking the time to share your experience. We will make sure to let Jeffrey know that you appreciated the attention he gave you. Also, we appreciate the kind words of the staff and the cleanliness of the hotel. We look forward to seeing you again.
4 out of 5
by A verified traveler

Hotel is okay, close to all facilities

Posted Aug 13, 2016 on CheapTickets
Pros: location
Cons: Nothing
Location: there is everything available in a short distance from hotel.
General trip to examine new house I bought! location of hotel was best for this trip. Prices are exceptionally high.
Comment from Hotel Management
Sep 6, 2016 by Bret U, Hotel Management
Dear Anonymous Thank you for sharing your recent experience with us. We greatly appreciate you taking the time and we look forward to seeing you again should travel bring you back to the Garland area.
4 out of 5
by Brendalee from Houston

Posted Aug 11, 2016 on Hotels
I could not turn the TV off with the remote and the pool needs to be warm water not cold since it is an indoor pool. Everything else was good I enjoyed my stay
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Brendalee, Thank you for sharing your recent experience with us and thank you for the 4 Star review. We appreciate you letting us know about the tv remote and the temperature of the pool. Both issues have been reported for resolution. We look forward to seeing you again should travel bring you back to the Garland area. All the best,
5 out of 5
by Kenneth W.

Posted Aug 1, 2016 on Hotels
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Dear Kenneth W, We would like to thank you for rating your recent stay a 5 Star rating. We appreciate you taking the time to share your experience with us and we look forward to having you as our guest when travel brings you back to the Garland area. Thank you again!
2 out of 5
by Dominic from Oklahoma

Move along

Posted Jul 24, 2016 on Hotels
The hotel was nice but my bathroom had mold on the tub, and a long hair on the towel. When I checked in I informed the person at the desk i paid extra for a breakfast ticket. I did not receive one so i had to go back to wait for them to check and give me one. Upon eating breakfast the server asked me what I wanted to drink so I said orange juice. Without letting me know they charge extra for it she brought it to me and when I was done brought me a seperate bill for the oj. So not only after spending as much as I did for the room and an extra $10/night for breakfast I had to spend an extra $2.15 for a glass of orange juice. I will avoid this hotel next time.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Dominic, Thank you for sharing your experience with us and we are truly sorry that we did meet your expectations. Your comments have been reviewed with the hotel staff for improvements and we hope you will give us another try when travel brings you back to the Garland area.