Great place to stay near Dallas
Posted Jan 3, 2017 on CheapTickets
We came to Garland to attend a wedding and visit our family and grand kids. We stayed at the Garland Holiday Inn right off of the President George Bush Turnpike. This made it very quick to get to any of our destinations while we were there. It only took about 25 minutes to get to downtown Dallas. The indoor pool and hot tub was a great place to hang out with the kids. The rooms were very clean and comfortable. Most of the Staff was very friendly and went out of their way to make our stay as pleasant as possible. Jeffery at the front desk was extremely helpful and always had a smile on his face. There are several restaurants and banks next to the hotel.(Bank Of America, Olive Garden,Chuck E. Cheese, and more) Fast food, Sams Club, and a Walmart are located on the opposite side of the Turnpike. The Restaurant in the Hotel is reasonably priced. Breakfast and dinner is served but no lunch(There is a Bar open at night). I was told at check-in the breakfast fee covered all in the room but was informed three days later this was not true. The manager was fair and did not charge us double for those days.They also have a laundry room on the second floor and do not charge to use the machines. The hotel is located in what seems like a very new, clean and safe area. I would have given the Hotel and staff an excellent in all areas but unfortunately nothing is perfect.Dinner service was lacking proper etiquette by the waiter(rude) although the food was good. Again, many restaurants nearby.
Comment from Hotel Management
Jan 16, 2017 by Hotel staff, Hotel Management
Thank you for taking the time to share your recent experience at the Holiday Inn North Garland with us. We appreciate you taking the time to provide your feedback.
We want to apologize to you for the rude attitude the bartender/waiter had toward you and your family. We will visit with him and provide appropriate training.
Again, thank you for the feedback and we hope you will stay with us again should travel bring you back to the Garland area.