Ratings based on 307 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, CO

Nice Hotel close to friends

Posted Mar 17, 2017
Pros: The staff was very friendly and helpful. The pool area was clean and inviting for guests.
Location: The location was great for me while visiting friends for this short trip. I can't wait to stay here again to take in more of the sights soon.
This was a very nice place to stay while visiting friends in Garland, TX.
Comment from Hotel Management
Mar 20, 2017 by Bret U, Hotel Management
Dear Wendy, Thank you for taking the time to share your comments with us regarding your recent stay at the Holiday Inn Garland North. We appreciate your feedback. We would like to thank you for the nice comments about the staff and the hotel. The staff takes great pride in providing excellent service, clean rooms and great food. We were pleased to learn that we exceeded your expectations. We look forward to your return should travel bring you back to the Garland area. Again, thank you very much for the survey.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
The breakfast that was included though there would be more kinds of food.
Comment from Hotel Management
Mar 14, 2017 by Bret U, Hotel Management
Dear Anonymous, Thank you for submitting your survey regarding your recent stay at the Holiday Inn Garland North. We appreciate your feedback and time. We want to thank you for sharing your thoughts about the breakfast and will meet with our staff to look into new ways to keep the breakfast inviting. We look forward to seeing you again should travel bring you back to the Garland area. Again, thank you for your survey.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Nice hotel in good mixed location

Posted Feb 27, 2017
Only real issue I had was that the hotel wouldn't allow me to cancel one of the days I booked. I assume this is because of the deal I got through Expedia. Also, breakfast was not included and over priced for what you got. The buffet didn't even half a waffle station. The hotel was nice and quiet and included a microwave and fridge with a freezer compartment. There was also free WiFi available in the room that worked fine. There was ample parking well. Would consider staying there again.
Comment from Hotel Management
Feb 28, 2017 by Bret U, Hotel Management
Dear Frank, Thank you for taking the time to submit your survey regarding your recent stay at the Holiday Inn Garland North. We appreciate your feedback. We want to thank you for the nice comments about the hotel and location. The staff takes great pride in the work and service they provide and we were pleased that you enjoyed your stay. We would like to apologize to you that the breakfast did not meet your expectations. We will share your comments with our staff. Again, thank you for your survey and we look forward to seeing you again when travel brings you back to the garland area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Our Garland Holidays

Posted Dec 28, 2016
Hotel was very welcoming for the holidays...the staff was efficient, but you could tell the gentleman at the front desk would rather be somewhere else. Rooms were nice and clean with simple decor. I would recommend this hotel for those visiting the Garland/Sachse area; nice centralized location.
Comment from Hotel Management
Dec 28, 2016 by Bret U, Hotel Management
Dear Lane, Thank you for taking the time to submit your survey regarding your recent stay at the Holiday Inn North Garland. We appreciate you taking the time to share your experience with us. The staff takes great pride in providing great service, great food and clean rooms. We were pleased to see that we met you expectations. We were sad to learn that you felt one of the front desk agents wanted to be "somewhere else." We want you to know that we will be meeting with him to work on his customer service skills and commitment. Again, thank your for the survey and we look forward to your return should travel bring you back to the Garland area.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Nice hotel close to highway.

Posted Dec 28, 2016
My wife and I stayed one night over Christmas holiday. It was located in a great spot near family. Was very clean and quiet.
Comment from Hotel Management
Dec 28, 2016 by Bret U, Hotel Management
Dear Emilio, Thank you for the outstanding rating and for the very nice comments of the hotel and staff. We appreciate you taking the time to share our recent experience with us. The staff takes great pride in providing excellent service, clean rooms, and great food. We were pleased to learn that we exceeded your expectations. We look forward to your return should travel bring you back to the Garland area. Again, thank you very much!
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Wonderful clean and easy to locate
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the 5 star rating and for taking the time to share your experience with us. We were pleased to learn that the hotel exceeded your expectations. Your survey and comments will be shared with the hotel staff and we are sure they will be pleased. Again, thank you and we look forward to your return should travel bring you back to the Garland area.
4 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Great room great location
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to submit your survey and comments regarding your recent stay at the Holiday Inn North Garland. We appreciate you feedback. We were pleased to learn that you were satisfied with the hotel, room and our location. We look forward to your return should travel bring you back to the Garland area.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego CA

Great location near Firewheel Town Center

Posted Dec 5, 2016
Pros: Staff smiles, comfortable bed, quiet room
Cons: It would be nice to have access from North Garland Avenue, so you don't have to u-turn around the george bush service road.
Location: AMC Theaters, Dillards, Macy's, Barnes & Noble, Target, Walmart, Outback Steakhouse, and Buffalo Wild Wing's all less than a mile away.
Front desk staff smiles and acknowledges everyone, which is very inviting. Room is comfortable and quiet. It was a very relaxing experience.
Comment from Hotel Management
Dec 6, 2016 by Bret U, Hotel Management
Dear Red, Thank you for the comments regarding your recent stay at the Holiday Inn Garland. We appreciate you taking the time to let us know how we are doing. The staff takes great pride in providing excellent service, clean rooms and great food. We were pleased to see that you had a great experience. Again, thank you and we hope to see you again soon.
4 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
We had a wonderful stay. Management kept reminding us that we were staying at a very low price and we were there thru Hotels.com. Not a good feeling.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for submitting your review regarding your recent stay at the Holiday Inn Garland. We appreciate you taking the time to let us know how we are doing. We would like to apologize to you for the way you felt when management reminded you that you were staying at a very low price. Please be assured that your concern has been addressed by management so that this does not happen again. We were glad to learn that you had a wonderful stay and that the hotel met your expectations and you had a good experience. We look forward to seeing you again should travel bring you back to the Garland area. Again, thank you and we hope to see you again soon.
5 out of 5
by A verified traveler

Absolutely perfect!

Posted Nov 27, 2016 on Hotels
Just outstanding! Very modern hotel.
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for the 5 star rating and for the very nice comments. The staff takes great pride in exceeding guest expectations while providing excellent service, clean rooms and great food. We were pleased to see that you stay was perfect! We hope to see you again should travel bring you back to the Garland area. Again, thank you for the great survey!