Nice looking, fairly new, but poorly maintained.
Posted Sep 16, 2016
This hotel is around the corner from my house, so I stayed here a few days while my floors were being refinished. The hotel is only a few years old and looks nice, but I was pretty disappointed.
At the front desk checking in the girl was clearly new and had to ask her manager for help several times, so a simple checkin ended up taking about 15 minutes.
I noticed the tile was loose getting into the elevator, and the floor indicator was burned out and someone had etched their initials into the plastic.
When I got off the elevator, I noticed the vending room had recently been painted, so the masking tape was still all over the door, etc., and there were no vending machines.
My room was a handicapped room, painted in an awful shade of puke green; the tile was sticky; and there were rust stains in the shower from where the handicapped bars had been added with non-stainless screws. The room was painfully warm even though the thermostat was turned way down.
After complaining several times a maintenance guy finally showed up to check out the air conditioning, and ended up having to replace the unit. The new one worked, but did not connect to the thermostat and made a terrible racket that kept me up much of the night.
There was free Internet, but it was completely unusable in the evenings.
I did not try the restaurant or bar.
When I checked out three days later the vending area was still in exactly the same state as when I checked in.
Comment from Hotel Management
Sep 19, 2016 by Bret U, Hotel Management
Thank you very much for you sharing your experience while a guest at the Holiday Inn Garland for three days. We want you to know how much we appreciate your feedback.
We would like to apologize to you for the delay in check in as we have several new hires working the desk to improve our service levels. I am sure the next time you come to the hotel you will have a much more improved check in experience. We want you to know that we are in the process of replacing the tile in the elevators and we are sure you will like it when you come back. We have vending machines on every other floor and the vending area that you saw actually is in the process of becoming a storage room. We apologize for any confusion this has caused you. We were glad to see that the maintenance staff replaced your air conditioner but want to deeply apologize for the inconvenience from this and the noise that the unit made. Please know that you room issues have been turned in and corrective action has been done to each of them....thank you!
We look forward to seeing you again soon if/when you have future house renovations.