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Reviews of Homewood Suites by Hilton Dallas-Arlington

3 out of 5
Homewood Suites by Hilton Dallas-Arlington
2401 Road To Six Flags E, Arlington, TX

Reviews

7.6

Good

Rating 10 - Excellent. 254 out of 640 reviews" "
Rating 8 - Good. 158 out of 640 reviews" "
Rating 6 - Okay. 94 out of 640 reviews" "
Rating 4 - Poor. 62 out of 640 reviews" "
Rating 2 - Terrible. 72 out of 640 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Lief, The Woodlands

Stayed 3 nights in Mar 2024

4/10 Poor

MARYAM

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
i requested several time to change my rood due to fact it was very noisy, but the staff was very rude and they did not wanted to help at all. will not recommend this place to anyone.
Stayed 3 nights in Feb 2024

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jeffrey

Traveled with family
Liked: Staff & service
Property needs some updating, when maid service comes after two days, they take all the towels, when you go to take a shower they leave you with hand towels and 1 bathing towel for 2 people. I called front desk and they said they would let housekeeping know beefore they left. 1 hour later and still no towels, had to go to front desk and they had to pull them out of dryer and give them to me as the front desk said they were washing all the towels, you would think a hotel would have more than 1 set for the whole property. When we went to dinner later there were more guests going to front desk to get towels and sheets, it is crazy they do not have more than 1 set for each room.

2/10 Terrible

Nicole

Traveled with partner
It was dirty and we couldn’t check into our room until 4:00 that’s an hour later than expected
Stayed 1 night in Dec 2023

8/10 Good

Randi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Paula

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First I didn’t get the suite I ordered or requested that was the only reason I picked this hotel. I wanted a 2 bedroom suite with 2 bathrooms. I got the one bedroom and it caused issues with sleeping arrangements. Staff that checked me in seemed unhappy with her job choice or with me, not sure. Towels had hairs on them - carpet was dirty in the rooms and hallways. Hair conditioner in bathroom was empty- tub was totally clogged and barely drained. We are a family of 5 and bath time was just terrible. I will never stay here again. I am very disappointed - all night all I heard was music and cussing not sure from where.
Stayed 1 night in Dec 2023

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book here it’s old and has roaches! Sheets had hair on them! I was so hurt Hilton is just wrong for this place! My room do didn’t close
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathryn

Stayed 1 night in Dec 2023

2/10 Terrible

Tyler C

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Refuse to service the room
Stayed 4 nights in Dec 2023

4/10 Poor

Kautzman

Stayed 3 nights in Nov 2023

2/10 Terrible

Alexander

Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
the room was very dirty and smelly. Apart from the cockroaches, the bathrooms were covered. very bad experience
Stayed 2 nights in Dec 2023

2/10 Terrible

Denise R

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a cockroach on the first day there. I asked for it to be cleaned up as I killed it under the sink in the bathroom and it caused a mess. They came in and straightened the room but did not clean the mess. The next morning I went again and asked. When I came back it was super late because we were at the game and it was not cleaned still. I went to the desk again and it was not cleaned for the entire stay. It also states that room service would be in every other day. They were not. I received no clean towels during my stay. There were water marks all over the ceiling in the whole area and stains around the toilet. The shower was just outdated and gross. This was not a cheap stay. I travel about once every other month. I am a Hilton honors member and I have never experienced this before. I am coming back with four other families next month and we already booked at the Hyatt across the street.
Stayed 4 nights in Nov 2023

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Angelica, Los Fresnos

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that so many issues were going wrong. Staff seemed untrained, and when contacting them via Expedia they shared we had no concerns which we did.
Stayed 2 nights in Nov 2023

4/10 Poor

Brandon

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked the location proximity to nearby attractions and AT&T stadium. The free breakfasts were good. Was not happy with the service. We reported mouse droppings in our bathroom upon arrival that was never addressed after multiple requests. We also reported our toilet was constantly running which wasn't addressed. We also had an issue with our toilet clogging and it took multiple requests and several hours for the staff to find a plunger. Cleanliness and service was very poor
Stayed 4 nights in Nov 2023

2/10 Terrible

amber

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need updated, bad odor, unfriendly staff, elevator did work
Stayed 2 nights in Nov 2023

2/10 Terrible

Richard

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is run down, dirty, the hallways wreak of cigarette smoke and Marijuana, the elevator is broken with old tape over the buttons like it has been broken for a while, they charge you to park (outside) ive never paid for a hotel and had to pay to park, the front desk girl was rude and absolutely no help. Stay somewhere else.
Stayed 1 night in Nov 2023

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

MARGIE

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Hotel
This was absolutely the worst hotel by Hilton that I’ve ever stayed. The property was old, dirty and uncomfortable. The doors didn’t lock, the carpet needed cleaning no heat in the room and no thermostat. Toilet wouldn’t flush, could not get a iron to iron clothes.rooms had a funky smell. It was awful. I am reconsidering my membership with Hilton Honors.. then when we asked for a late check out because we had a late flight.. it was denied.. I have never been denied this request.. awful experience. Do not stay at this hotel..
Stayed 2 nights in Nov 2023

10/10 Excellent

CLAUDIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Really great and helpful staff, and stay was just fine. The building and furniture could use some updates though.
Stayed 1 night in Nov 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service
Good breakfast.
Stayed 5 nights in Oct 2023

6/10 Okay

renee

Liked: Staff & service, room comfort
Pleasant but needs to be better
The stay was over all pleasant but the hotek coukd use some up dates ex: higher tolier new carpet in the hallways and suites new cabinets check smoke detectors it beeped all nite. Front desk was working along aith a very long line it was 2 high profile games this weekend should have been more help when u know there will be big events weekend. For the hotel being a hilton suites it does not stand up to the hilton standards.
Stayed 3 nights in Oct 2023

6/10 Okay

Wendy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly, helpful staff. Rooms need maintenance
The staff at the hotel was very nice and helpful. Our room was switched on our second night due to some items that were out of order in our first room. Both rooms could use maintenance.
Stayed 2 nights in Oct 2023

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Oct 2023

6/10 Okay

Grzegorz, Ledux

Traveled with family and small children
Liked: Cleanliness, staff & service
.
Stayed 2 nights in Oct 2023

2/10 Terrible

Nick

Stayed 1 night in Oct 2023

6/10 Okay

Crystal M

Business traveler
Liked: Cleanliness, staff & service
There was no ice maker, and the elevator was broken.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Easy check in great staff very helpful giving directions
Stayed 2 nights in Sep 2023

10/10 Excellent

Enrique

Stayed 1 night in Oct 2023

10/10 Excellent

Luke

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Keondra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was great! We were happy with both our room and location. The amenities were very accommodating and staff were very friendly. It was really nice to have the complimentary breakfast which included a good variety each day the hotel also offers a trolly if you’re travelling to cowboy games or Texas rangers games overall, it was a really good stay, and I look forward to visiting again.
Stayed 4 nights in Sep 2023

2/10 Terrible

Chase

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty and dirty
Terrible value . Rooms were dirty . Carpet was nasty. Elevator was broken . The only good thing was the check in girl and the ladies who ran the breakfast they were nice . The room should be 39.99 Not 214$
Stayed 1 night in Sep 2023

6/10 Okay

Patrick

Traveled with family
Disliked: Property conditions & facilities
Location to AT&T was great. The facility was outdated, dirty and beat up.
Stayed 2 nights in Sep 2023

4/10 Poor

yaliz

Stayed 3 nights in Sep 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Robert B

Stayed 1 night in Sep 2023

10/10 Excellent

Robert B

Stayed 1 night in Sep 2023

2/10 Terrible

Zena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Arlie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

2/10 Terrible

Jonathan, Port Saint Lucie

Disliked: Cleanliness, staff & service, property conditions & facilities
This Homewood suites was not up to Hilton standards. It was Dirty, dilapidated, broken elevator, and a mostly non-accommodating staff. The room booked for 4 only had two pillows! And the staff had a hard time finding 2 more pillows. Normally in a Homewood we would have 4 per bed upon arrival. There was no water available in the pantry and the staff gave a hard time about selling water beyond the two they gave at check in.
Stayed 3 nights in Aug 2023

6/10 Okay

chris

Stayed 3 nights in Aug 2023

8/10 Good

Juliet

Traveled with family
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2023

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Jose

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Do not recommend. You get what you pay for
Door locks didn’t have batteries and it took 30mins to get it fixed (between finding out what the true issue was and fixing it) Whole first floor is being renovated but guests still need to walk thru materials being installed or taken out. No one seems to care about getting rid of the dead cockroaches in the hallway
Stayed 2 nights in Jul 2023

4/10 Poor

Irma

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked for two nights but with how dirty it was, we only lasted one night and we moved to another hotel, hair everywhere, mold in the bathrooms, very uncomfortable beds and worst of all, cockroaches everywhere.
Stayed 2 nights in Jul 2023