Ratings based on 360 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

The handicapped accessible room worked well.

Posted May 23, 2017
Pros: Room and breakfast
Location: Grapevine Mills Mall and several restaurants are in walking distance.
When we checked in, we had the wrong type of restroom. They quickly corrected the error. We got a better room for the same price. The pool even had a chair made to lower a handicapped person into the pool. My grandchildren came to swim and the indoor pool was perfect. I enjoyed the hot tub as well. The breakfast food was a large spread of all sorts of items. The staff members were very helpful and very polite.
Comment from Hotel Management
May 24, 2017 by General Manager, Hotel Management
Anita, it was our pleasure to host you and your family at the Homewood Suites Dallas-DFW Airport N-Grapevine. We are happy you liked your room and appreciated our service and facilities. Nothing is more important than your total satisfaction, so our team will be pleased to hear your feedback. We enjoyed being of service and look forward to seeing you all again soon. Yours In Hospitality, Theron Russell, General Manager
5 out of 5
by Amanda

Posted Mar 13, 2017 on Hotels
Loved breakfast buffet
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Amanda, thank you for reviewing your stay at Homewood Suites Dallas-DFW Airport N-Grapevine. We are happy to see you enjoyed every aspect of our hotel, especially our complimentary breakfast buffet. It was a pleasure serving you, and we hope to see you again soon. Yours In Hospitality, Theron Russell, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Grapevine, Texas

Friendly,clean hotel suite

Posted Jan 16, 2017
Pros: We liked the complimentary breakfasts & Mon-Thurs dinners, hot-tub &indoor shallow pool relaxing, very helpful& friendly staff, comfortable bed.
Cons: I heard new management plans on doing some upgrades (a bit outdated compared with others,but was cozy.) Need shower hose in the restroom outside pool.
Location: Convenient shuttle for nearby MainSt.,Grapevine &for conference at Gaylord Hotel. Walked across street to Grapevine Mills Mall &Bass Pro for shopping.
Wonderful, relaxing time with friendly staff! The breakfasts & light dinners were very appreciated and delicious! Shuttles worked well for us to local spots and airport (about 10 mins away.) Shopping was convenient and fun! Downtown Grapeville on Main St. was a Christmas theme (went by shuttle.) Clean and comfortable hotel room suite: refrig, stove, microwave, toaster, coffee pot, iron, 2 tv's, Shallow indoor pool and hot-tub (has handicap chair for both) were relaxing to use (needed to use shower in room prior to pool use.) Nice outdoor back patio chairs & gazebo & basketball hoops. Pullout sofa not as comfortable as the bed, but adequate. Handy to have tip money for shuttles, etc. Used hotel computer locked room. Small exercise room (didn't use.) Really enjoyed our week long stay!
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
We are so glad you had a relaxing stay with us at the Homewood Suites Dallas-DFW Airport N-Grapevine. It is nice to learn that you were pleased with your room, and that our shuttle service and convenient location were perfect for your needs. Thank you also for pointing out all our on-site facilities and for letting us know that you enjoyed them as well. Our goal is to provide excellent service, so our team is pleased that you had a restful and comfortable visit. Thank you and please come back to see us again soon! Yours In Hospitality, Theron Russell, General Manager
3 out of 5
by Ronda

Uncomfortable, lumpy hard mattress.

Posted Dec 29, 2016 on Hotels
Terrible mattress. For the price, the bed should be better.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
We appreciate your candid comments about our hotel! However, we regret that your stay was less than perfect and did not get a good night’s sleep and for the inconvenience this caused. Thank you for bringing this to our attention. We hope you will give us another opportunity to serve you better. Yours In Hospitality, Theron Russell General Manager
4 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Great hotel very comfortable felt like home.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Thank you for your wonderful review! We are glad you had an enjoyable stay at Homewood Suites Dallas-DFW Airport N-Grapevine. It's our goal to provide the most comfortable experience for our guests so we appreciate you taking the time to share your feedback. We hope you choose us on your next visit to the area as we would love the opportunity to serve you again! Yours In Hospitality, Theron Russell, General Manager
5 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Everything from the front desk staff to the room was excellent!
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
We appreciate you sharing your terrific feedback! We are glad to read that you enjoyed your stay at the Homewood Suites Dallas-DFW Airport N-Grapevine. Our goal is to provide excellent service, so our team is pleased that you had a restful and comfortable visit. Thank you, and please come back to see us again soon! Yours In Hospitality, Theron Russell, General Manager
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for being our guest at the Homewood Suites Dallas-DFW Airport N-Grapevine. We appreciate your five-star rating and are delighted you enjoyed your visit. Thank you for your business, we look forward to welcoming you back soon! Yours In Hospitality, Theron Russell, General Manager
1 out of 5
by A verified traveler from US

Rude manager

Posted Nov 27, 2016
We requested a non smoking room because we had 3 young children with us, including a 6 month old infant. There were only smoking rooms available at check in. The clerk checking us in told us she could cancel our reservation if we could get a non smoking room next door. We did, and shortly thereafter the manager called to tell me we would be charged for that night's stay. When I told him his employee told us we could cancel he said, "you can, for a fee." The clerk would not admit in front of the manager that she had told us we could cancel our reservation without penalty. The manager could care less that we could not stay in a smoking room with children sensitive to smoke and just shrugged his shoulders with an "okay" when we told him this experience made us vow to never stay in this brand hotel again. Horrible customer service.
Comment from Hotel Management
Dec 7, 2016 by Manager , Hotel Management
Thank you for staying with us recently. We are committed to delivering outstanding service, so we are sorry mistakes were made during your visit. Our team appreciates your feedback, and we want to assure you this is not normal for our hotel. Please accept our apologies, and we hope you’ll consider a return visit for a better outcome. Yours In Hospitality, Theron Russell General Manager
5 out of 5
by A verified traveler

Posted Nov 26, 2016 on Hotels
Nice
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for writing a review of your stay at the Homewood Suites Dallas-DFW Airport N-Grapevine. We appreciate your comments about how much you enjoyed your visit, and we look forward to welcoming you back soon! Yours In Hospitality, Theron Russell. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to mall

Posted Nov 26, 2016
If you want breakfast you better be there before 830
Comment from Hotel Management
Nov 27, 2016 by General Manager, Hotel Management
Thank you so much for your feedback. We are glad you had an enjoyable stay at Homewood Suites Dallas-DFW Airport N-Grapevine and our location in the heart of the Metroplex was the highlight of your visit. We hope you choose us on your next visit to the area as we would love the opportunity to serve you again! Yours In Hospitality, Theron Russell General Manager