Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Aug 11, 2015
Cons: Our only complain was the room was not ready when we arrived and had to wait for 30-45 minutes for them to finish cleaning.
We loved this hotel and would definitely use again. Loved the little touches like the chocolate and popcorn in the room. Breakfast was good...thought super crowded when we were there. Very quiet...we were right by the pool and my husband was concerned it would be loud but we could not hear a single thing in the room. Close to lots of good food and the mall
Comment from EPC
Aug 19, 2015 by Vlad Gritsman, EPC
What a wonderful review! Many thanks for the great comments, and we appreciate you choosing our hotel. Glad to see you enjoyed a pleasant stay with us, and that our accommodations and amenities - including the "suite treat" chocolate bar - met your needs. Thanks again, and we hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

EXCELLENT STAY

Posted Aug 4, 2015
Pros: Located conveniently to numerous restaurants and shopping areas. Rooms were comfortable and family friendly. Breakfast buffet was excellent
Cons: none
Location: Lots of shopping nearby. Very close to city center. Numerous cafes and restaurants nearby.
Had a wonderful weekend stay. Excellent rooms, huge and nicely furnished. Felt like i was staying in a comfortable apartment suite. The breakfast buffet was among the best i ever had. Definitely recommend anyone, especially families.
Comment from Hotel Management
Aug 5, 2015 by Vlad Gritsman, Hotel Management
What wonderful comments! Many thanks for the great review, and we appreciate you choosing our hotel.Glad to see you enjoyed your stay with us, and especially that you enjoyed our breakfast buffet - as the most important meal of the day, we want our guests to start out on the right foot! Thanks again, and we hope to see you soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

managers special

Posted Aug 3, 2015
Pros: Size of rooms, transportation
Location: Went to eat at great steakhouse nearby
Had a managers special 5-7 with free food and wine, beer. Was great!!!!!
Comment from Hotel Management
Aug 5, 2015 by Vlad Gritsman, Hotel Management
I am so glad to see you enjoyed our new social hour, as we recently upgraded the format and menu of this popular amenity. Thank you very much for the feedback, and we appreciate you choosing our hotel. Hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Great location with a reliable shuttle

Posted Jul 19, 2015
Pros: Location, great breakfast buffet, reliable shuttle for my family, suite.
Cons: Nothing
Location: Food and retail everywhere within a 2 minute drive.
We were in town for 2 days of work. I brought my family with me on this trip. While I was working my wife and daughter were able to take the shuttle to the local mall, there and back. The hotel is also walking distance to a lot of shops.
Comment from Hotel Management
Jul 22, 2015 by Vlad Gritsman, Hotel Management
Many thanks for the great review, and we appreciate you choosing our hotel. So glad to see you all enjoyed your stay with us, and that your wife and daughter took advantage of the local shopping while you worked - it's a great way to spend a day in the area! Thanks again, and we hope to welcome you back soon.
1 out of 5
by A verified traveler from lubbock

Don't stay here

Posted Jul 14, 2015
Employees are extremely rude. They do not handle situations well
Comment from Hotel Management
Aug 1, 2015 by Vlad Gritsman, Hotel Management
Thank you for your comments, Jack, and we appreciate you choosing our hotel. I am sorry to see your stay with us was not a memorable one, and that there were some issues. I have forwarded your comments to my team to ensure we are not overlooking any opportunities to improve our overall service. We appreciate you bringing your concerns to our attention, and should your travels bring you back to the Frisco area, we hope you'll give our hotel another chance. Thank you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Clean, comfortable, plenty of space and the suite with fridge, stove, sink, dishwasher makes the difference.
Comment from Hotel Management
Jul 16, 2015 by Vlad Gritsman, Hotel Management
Thank you very much for the great review, and we appreciate you choosing our hotel. Glad to see your stay with us was a good one, and that our accommodations and amenities (including your suite's kitchen) met your needs. It's our pleasure having you as our guest and we look forward to welcoming you back!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 6, 2015
It's really good place for family. I went to the hotel with my family and they satisfied it.
Comment from Hotel Management
Jul 8, 2015 by Vlad Gritsman, Hotel Management
Thank you very much for the 5-star rating, and we appreciate you choosing our hotel. Glad to see you and your family enjoyed your stay, and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to rest restaurants and shops in the area.

Posted Jul 6, 2015
We had a great weekend with our kids and the the room was more than what we expected.
Comment from Hotel Management
Jul 8, 2015 by Vlad Gritsman, Hotel Management
So glad you and the kids enjoyed your stay, and we appreciate you choosing our hotel. We hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Very Clean and Nice Staff

Posted Jun 9, 2015
Pros: Very Clean room
Cons: Jacuzzi water was too hot
Location: We went to Hacienda Ranch around the corner for dinner, Excellent food!!! This is in the Heart of Frisco, so much to do every direction.
Beautiful hotel. Plenty of room in the Suite. Excellent breakfast in the morning. The pool was a wonderful feature.
Comment from Hotel Management
Jun 11, 2015 by GeneralManager, Hotel Management
Many thanks for the kudos, Kris, and we appreciate you choosing our hotel. So glad to see you enjoyed your stay with us, including our pool and breakfast! We hope to welcome you back soon.
5 out of 5
Recommended
for Families
by sabrina

Posted May 26, 2015 on Hotels
Comment from Hotel Management
Aug 1, 2015 by GeneralManager, Hotel Management
Many thanks for the 5-star rating, Sabrina - we appreciate you choosing our hotel and look forward to welcoming you back!