Free daily on-the-go breakfast

Reviews of Homewood Suites by Hilton North Dallas-Plano

3 out of 5
Homewood Suites by Hilton North Dallas-Plano
4705 Old Shepard Pl, Plano, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 301 out of 588 reviews" "
Rating 8 - Good. 170 out of 588 reviews" "
Rating 6 - Okay. 67 out of 588 reviews" "
Rating 4 - Poor. 28 out of 588 reviews" "
Rating 2 - Terrible. 22 out of 588 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ramtin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a live cockroach in our room. We have pictures and videos
Stayed 3 nights in Mar 2024

6/10 Okay

Rachel

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was a great price, but run down. Our room had a broken cabinet. They were out of pillows, we had the 2 on our bed and my kids couldnt get one for the sofa bed. The staff was friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room layout was awesome. Clean property but small window for breakfast.
Stayed 2 nights in Mar 2024

6/10 Okay

Lizette

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024

2/10 Terrible

Utahna

Traveled with family and small children
Disliked: Staff & service, amenities
I booked 2 suites for 4 nights and could not get anyone to service our rooms. We had kitchen trash, pizza boxes etc that we had to find a place outside to throw away. I stopped a housekeeper and asked if our rooms could be serviced and the trash removed and she indicated she did not understand me “no habla English”. I went downstairs and asked for our rooms to be serviced and we came back and the beds had been halfway made with pillows not even put on the bed. I thought someone had pulled the blankets down and then laid back down and wrinkled them up. We had actually removed the linens because our toddler had spilled their bottle and the same sheet was placed back on the bed. We have been Hilton Honors members for over a decade. Honestly I’ve never seen this company do so poorly at customer service. Super disappointed for a trip planned for 6 months.
Stayed 4 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you for staying with us. I am sorry to read that you had issues with getting housekeeping. I will work with our housekeeping team to make sure this does not happen in the future. Please feel free to contact me directly to discuss this further.

8/10 Good

Staphanie

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 20, 2024
Thank you for staying with us. I am glad you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, very nice rooms, very good Breakfast.
Stayed 2 nights in Mar 2024
Response from GM on Mar 19, 2024
Thank you for staying with us. I am glad that you enjoyed your stay. We hope to see you again soon.

2/10 Terrible

Frazia

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great. However the property was in shambles. The bathrooms had visible mold. The sheets were extremely dirty and had a smell. Breakfast was not edible. There was no room to walk around the breakfast area. We visit Dallas quite often and have decided not to stay here again.
Stayed 1 night in Feb 2024

8/10 Good

Fadi

Traveled with family
Liked: Cleanliness, staff & service
Good location, affordable, and quiet. Some of the room furniture was slightly overused
Stayed 2 nights in Feb 2024

10/10 Excellent

Diane

The check in was quick and friendly
Stayed 1 night in Feb 2024

6/10 Okay

Tawanna

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

Syed Raza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property which was close to both North Dallas and Dallas Downtown.
Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need additional sign guiding where elevator are. One of the elevator was down. Staff very friendly. I will stay here again thank You.
Stayed 1 night in Dec 2023

10/10 Excellent

Bianca

Traveled with family
Liked: Staff & service, amenities
Stayed 2 nights in Dec 2023
Response from GM on Feb 5, 2024
Thank you for your recent stay with us. I am glad that you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Kaveh

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Latasha

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
Pretty run down and major items need repair (elevator, front door). Would not return
Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

6/10 Okay

Abdulaziz, everett

Traveled with family
Liked: Staff & service
The property needs a lot of attention. Specially, on the rooms. They charge very high but the room look like crap. Also need lots of maintenance.
Stayed 1 night in Dec 2023

4/10 Poor

mohamed

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
When we were not in the room.. somehow Celing fan came down, when called front desk they said Maintenance guy has left for the day which we did not like it. I had my 4 kids and it was not safe to stay like that. Front desk offered me a room which is all the way in the corner and Elevator was not working. It was hard to walk other side of elevator that is why I continued in same room and myself disconnected the fan from the wires and kept it in closet.
Stayed 5 nights in Nov 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and accommodating.
Stayed 4 nights in Nov 2023

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Joseph

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floor 2 has lots of animals staying on the property and the hallways smell like a animal boarding hotel.
Stayed 2 nights in Dec 2023

8/10 Good

John

Traveled with partner
Liked: Staff & service
Needs to be updated
Stayed 1 night in Dec 2023

4/10 Poor

Debra

Traveled with partner
Disliked: Staff & service
Paid hrough hotels.com and property charged me again. Asked the desk clerk at checkout to verify and he lied to me that nothing was being charged. Now have to hope that i will get a refund. Just disappointed
Stayed 5 nights in Nov 2023
Response from GM on Nov 30, 2023
Thank you for staying with us. I checked your reservation and you are correct on the payment. I have issued a refund to you. I apologize for the inconvenience.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Cory

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We stayed in a suite which was a great option to have additional space. We got to the hotel really late. I checked in and got the room keys which ended up not working. I went back down to the front desk and got new reprogrammed keys which also did not work. I called the front desk and the employee brought new keys and a master key. Again, the programmed keys did not work but the master key did. Overall not a big deal but kind of inconvenient at 1am after a long drive. Overall the room was really unclean. The bathroom was probably the worst. There were a bunch of dead ants on the floor under the toilet which was kind of gross but glad they were dead. The rest of the room overall was run down and not very clean. We had a short amount of time there so we made the best of it. Had we checked in at 3pm and been hanging out there all day we would have probably found somewhere else to stay. Also in the middle of the night a little kid started crying. It was so loud I thought it was coming from in our room. It finally stopped and a little while later we got a call from the front desk asking if we were missing a kid. I guess a little guy got out of their room and was wandering the halls crying. In this case thin walls were great but normally not a plus:)
Stayed 1 night in Nov 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, room comfort
Great place to stay but the room was a little shabby, torn couches in living area and bedroom side tables not clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just love this hotel
Lovely as always!
Stayed 1 night in Oct 2023

8/10 Good

Randy

Traveled with partner
Liked: Staff & service, amenities
Room was damp/musty. Trash hadn't been emptied and there was no soap in the shower dispenser. I hope the sheets were changed.
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Stayed 4 nights in Oct 2023

10/10 Excellent

Rosaangelica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the hotel
Stayed 3 nights in Oct 2023

2/10 Terrible

Jaime

Stayed 5 nights in Sep 2023

2/10 Terrible

George

Stayed 2 nights in Sep 2023

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Alberta

Traveled with family
Liked: Cleanliness, staff & service
Booked 2 bedroom suite, there was a leak in room, upon arrival, they offered room or connecting rooms , “with no extra charge” - as I’d it was my choice not to have my family all in one room. “No extra charge” was not a bonus like they made it seem! Ice machine broke for hotel- ice maker in freezer also didn’t work
Stayed 1 night in Sep 2023

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again
Stayed 1 night in Sep 2023

8/10 Good

Kari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk who checked us in was extremely nice & helpful at 3am in the morning! Our flight was delayed due to weather leaving Georgia & she was most accommodating!
Stayed 2 nights in Jul 2023

4/10 Poor

Chi

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Front was nice but pool was out of service. We picked this hotel because it has pool but because it was out of service pool was dirty we are very disappointed and dryer both were not working we outed clothes for an hour still was not dry. Overall it’s was ok
Stayed 1 night in Aug 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
The property needs some attention, there were cosmetic issues around the lobby and hallways, and in our room, a hole around a pipe that was visible in the kitchen. The units were clean and the staff was kind and helpful. The lobby and hallways and especially the elevator were a bit warm, especially on the 3rd floor. One elevator was out of service. Overall it was a clean quiet stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Pam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Takeshia

Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Stayed 1 night in Jul 2023

8/10 Good

Heather, Conroe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice, but we have stayed at other Homewood Suites, so I think we expected a little more. We had minor issues, that the staff was quick to correct when able. There was a musty smell to our room, and the bathroom door is misaligned to where it was hard to open once you shut it. There were no menus for local restaurants in our room- I guess that’s outdated now that everyone has a phone. There was no tv remote for the tv in the bedroom, but I went down to the desk and they quickly found one. The fridge was nice and cold, but the ice maker did not work. I went downstairs and the desk clerk got me a big bag of ice. We did not use the dishwasher because it was full of standing water- but the sink worked and had dish soap and clean dishcloths. The bed was comfortable and the air was cold. The hallways seemed very noisy- not much soundproofing in the room, so we were woken by slamming doors and loud voices throughout the night. The breakfast was free, hot, and delicious. Lots of options from eggs, biscuits, sausage, toast, cereal, bagels, coffee and juices. Pastries, yogurt…. The list goes on and on. Anything you want! The area was clean and well maintained, and the staff was attentive to the guests. The dining area has a tv and a view of the pool- it was a nice area to hang out and meet other guests. Overall we had a pleasant getaway- it’s just we expected a bit more from the Hilton name, and the price that goes with that.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
HAppy
Stayed 1 night in Jun 2023

10/10 Excellent

Erivan

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean

4/10 Poor

Kelsi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hazardous
The room was not very clean. Closet door coming off the latch so it swung. We have a 13 month old baby who kept trying to play with it. Seemed dangerous. Beds were hard. Needs a lot of work. Not like other Homewood suites I’ve stayed in.
Stayed 2 nights in Jun 2023

8/10 Good

Erica

Stayed 1 night in Jun 2023