Ratings based on 310 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location right off of 35.

Posted Dec 30, 2016
Pros: Location, room size, cleanliness. The breakfast and evening social food is great quality.
Location: This hotel I close to downtown Dallas and the Highland Park area with great shopping and dining opportunities.
The hotel suites are roomy, with a door to close off the bedroom if necessary. All of the staff I have met are kind, thoughtful and helpful.
Comment from Hotel Management
Jan 5, 2017 by R. Luque, Hotel Management
Dear Guest, Thank you so much for your awesome feedback! I am happy to know you enjoyed every aspect of our hotel and we invite you to come back and stay with us again! Sincerely, Rafael Luque General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Convinient hotel to go anywhere in Dallas

Posted Nov 27, 2016
Nice and kind staffs, Good facilities. Limited breakfast. Very good experience during thanksgiving
Comment from Hotel Management
Nov 30, 2016 by R. Luque, Hotel Management
Dear Sunny, Thank you for taking the time in providing us your feedback! We are glad to know you enjoyed your stay with us during the Thanksgiving break and we hope to see you back in Dallas soon! Regards, Rafael Luque General Manager
5 out of 5
by A verified traveler

Posted Oct 22, 2016 on Hotels
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for rating us 5 Stars! We hope you enjoyed your stay and we hope to see you back in the near future! Regards, Rafael Luque General Manager
5 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
It was amazing and I enjoyed being there
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your comments and the 5 Star rating! We are delighted to know you had an excellent stay and that you enjoyed our property. We hope that when your travels bring you back to Dallas, you'll give us another opportunity to serve you. Sincerely, Rafael Luque General Manager
4 out of 5
by A verified traveler

Nice place if not a little pricey

Posted Oct 5, 2016 on Hotels
There are two gripes. The sofabed (for our two kids) had the most bizarre wire frame "mattress" that I feel sorry that they slept on it, in hindsight I think it was missing the padding layer. On check in the clerk stated needed to charge my card an extra $50 for incidentals...this fact was missing on Hotels.com "check in" facts. Wasn't a problem but it led to some initial confusion that could have been avoided if it had been disclosed initially as a fully refundable deposit. Had to use a towel to cover the huge gap under the door to hallway as light was glaring through.
Comment from Hotel Management
Oct 10, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for providing your feedback and letting us know about the sofa sleeper and the incidentals matter. I will double check our online listing to make sure that all protocols are included and will look into the mattress situation. We thank you for staying with us and hope to see you again! Sincerely, Rafael Luque General Manager
5 out of 5
by A verified traveler

Posted Sep 23, 2016 on Hotels
There for medical reasons/surgery.... wonderfulcaring and support
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for allowing us the opportunity to provide our services! We hope your surgery went well and I am happy to know you experienced the warmth and helpfulness of our staff. We pray for a speedy recovery! Regards, Rafael Luque General Manager
5 out of 5
by A verified traveler

Posted Sep 22, 2016 on Hotels
Great stay
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comment and the awesome rating! We are glad to know you enjoyed our hotel and hope to see you next time you're in Dallas! Sincerely, Rafael Luque General Manager
4 out of 5
by A verified traveler

Convenient!

Posted Sep 21, 2016 on Hotels
Convenient location to the airport! We loved the suite!
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your feedback! We are glad you enjoyed our suites and our proximity to the airport. We hope to see you in your next travels to Dallas. Regards, Rafael Luque General Manager
5 out of 5
by A verified traveler

You Get what You Pay for

Posted Sep 21, 2016 on Hotels
I stayed two nights and was very pleased with the services provided
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you so much for your feedback and for the fantastic rating! We appreciate you giving us the opportunity to provide you with our accommodations and service! We hope that if your travels bring you back to Dallas, you'll stay with us again! Sincerely, Rafael Luque General Manager
3 out of 5
by A verified traveler

Great room with noisy air

Posted Sep 20, 2016 on Hotels
Great price for suite and room was nice. Only complaints were the air conditioner was so loud and the only place to eat next door is burger place that was nasty. Otherwise you have to drive to eat. But if you are looking for place to sleep for night this is great
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for letting us know about the AC issue! I will make sure I pass this along to our maintenance department so they can take care of it for our future guests. I hope you enjoyed your stay, minus the bad experience at the Whataburger! Hope to see you back! Regards, Rafael Luque General Manager