Reception

Reviews of Hotel Crescent Court

5 out of 5
Hotel Crescent Court
400 Crescent Ct, Dallas, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1001 reviews" "
Rating 8 - Good. 149 out of 1001 reviews" "
Rating 6 - Okay. 62 out of 1001 reviews" "
Rating 4 - Poor. 23 out of 1001 reviews" "
Rating 2 - Terrible. 35 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff as always was helpful and gracious always welcome wire a smile and trying to do everything they can to make your stay valuable.
Stayed 1 night in Apr 2024

10/10 Excellent

Han

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Linyu, Beverly Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything very good!
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jessica, Irvine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in process and easily able to get to room. Room is quiet, clean and comfortable. Lots of easily walkable dining options nearby.
Stayed 1 night in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for sharing your experience with us and with your fellow travelers. We love our fantastic location too, and are glad to know that you enjoyed your overall stay! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
What a terrific place to stay. We really enjoyed ourselves
Stayed 2 nights in Apr 2024
Response from Property Management on Apr 16, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Karen

Traveled with family
Very pleasant stay!
Stayed 2 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Steve

Stayed 5 nights in Mar 2024
Response from Property Management on Mar 25, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Crystal

What an incredible stay. We were able to enjoy everything at the property and still walk and take in some of the city.
Stayed 1 night in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Saad, Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. I love staying here when i am in Dallas.
Stayed 3 nights in Mar 2024
Response from Property Management on Mar 12, 2024
Thank you for sharing your positive experience with us and with your fellow travelers! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at a classy property with excellent staff (especially Nicki at the front desk who made sure we had a lovely room with a view ), can highly recommend
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 29, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Tamara

Stayed 1 night in Jan 2024
Response from Property Management on Mar 25, 2024
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

10/10 Excellent

Joseph

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and incredible staff!
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you for providing such wonderful feedback! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always very calm, clean and smells great
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 22, 2024
Thank you for providing such wonderful feedback Bruce! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Umer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 2, 2024
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 2, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 17, 2024
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Drew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful! Loved how quiet it was too!
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you so much for your 5-star review! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

randall

Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 9, 2024
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous facilities. Excellent customer service.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

8/10 Good

Michelle

Traveled with partner
Liked: Staff & service
Great location. Rooms and hallways need maintenance. Lobby area beautiful.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

10/10 Excellent

Don

Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 19, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, this hotel was underwhelming especially for the price. Basic rooms. Beautiful lobby decor for the holidays. Holiday tea was also underwhelming.. one type of tea in the busy lobby corner. Food was overall dry and nothing special. Overnight valet was too pricey also. I would not return to this hotel
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We never like hearing that our guests won’t be back, and hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

10/10 Excellent

Wendy E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 19, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything except for all the fine print charges. So what started at a lower price doubled by the end of my stay...
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 28, 2023
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback will help us improve for your next visit. Thank you for your review, and we hope to welcome you back to our hotel in the future.

10/10 Excellent

Laurel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here every time I am in town.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for sharing your positive experience with us, Laurel! We truly appreciate your feedback and are thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

10/10 Excellent

Kathleen

Stayed 1 night in Oct 2023
Response from Hotel Management on Dec 19, 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the near future.

2/10 Terrible

Greg

Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 19, 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Julia

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a great experience, would recommend.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for your review! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know that we were able to provide you with an overall enjoyable visit. We look forward to welcoming you back soon!

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best Hotel I have ever stayed in. It is clean and the staff is great at the front desk and bar.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 27, 2023
Thank you for sharing your experience with us and with your fellow travelers! We truly appreciate your feedback and are elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Ed

Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Lorraine

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Denise

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Top notch stay; definite repeat
Best of the best Superb service Friendly staff who genuinely care about customer needs Personable Will definitely go back!
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for sharing your experience with us and with your fellow travelers! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!

2/10 Terrible

Heidi

Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 27, 2023
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

6/10 Okay

Adrienne

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

10/10 Excellent

Scott

Traveled with partner
Everything was great, but we could never get the WiFi in the room to work.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for sharing your feedback with us. While we're happy that you enjoyed your overall visit, we apologize for the WiFi issues you encountered. We truly appreciate your comments as we're always looking for opportunities to improve our guest experience. We hope you'll give us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Kathleen

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

6/10 Okay

Sheri

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The pool was not accessible as advertised. The room noise was very loud which made it hard to sleep. The bed was hard. The electricity was out for hours. Definitely not worth the high price. Staff were very courteous.
Stayed 3 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

kurt

Traveled with family
Liked: Cleanliness, room comfort
Wedding
We held our daughter’s wedding at the location. Everything was perfect!
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 18, 2023
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

warren

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for providing such a wonderful rating! It was a pleasure to welcome you as our guest and we are elated you enjoyed your stay. It would be an honor to welcome you back again in the future.

6/10 Okay

Kristine

Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit.

10/10 Excellent

Mike

Liked: Cleanliness, room comfort
Perfect Stay!
We absolutely love the hotel!!! We have been coming hear for years and every single time it is a perfect stay! The baker is sooo wonderful and attentive…the front desk was was sweet and the bar staff was delightful. Every detail is so well thought out! All staff members are so kind! Thank you so much for a perfect stay! See you soon!
Lobby
Courtyard
Courtyard
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 18, 2023
We truly appreciate you taking the time to share your excellent feedback and pictures with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

4/10 Poor

Michael

Business traveler
Disliked: Cleanliness
The room service food was terrible!
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 9, 2023
Thank you for taking the time to share your feedback with us, Michael. We are deeply disappointed that you were not fully satisfied with your overall stay and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

10/10 Excellent

Myron

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 28, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.