Ratings based on 397 Verified Reviews

4.4 out of 5
79% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2017
Great staff. Great location. Nice restaurants around the hotel. Pillows are the most comfy !! Pool is small. Overnight guest parking is expensive. Best restaurants at and near the hotel. Cafe across the hotel is very nice and convenient.
Comment from Hotel Management
Jun 2, 2017 by Andrew, Hotel Management
Thank you so much for your positive feedback! We are so glad you enjoyed your stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Nice Older Hotel. Great Staff and location.

Posted May 25, 2017
Pros: Great Location and Spa staff.
Cons: Update the spa area.
Location: Restaurants & Shopping.
Friendly Staff especially in the Spa. The Spa Attendants were wonderful. We were told upon booking that there was a hotel car available daily to take guests to locations nearby. When we wanted to use this service we were told it was not in service on Sundays. :( There was a wedding on the first night of our stay and our room was directly over the ballroom. So no rest for us :( The coffee we pre ordered for the morning never arrived. We had to call and re order in the morning. We we charged for items from the mini bar that we did not eat. After a phone call that was corrected. Upon arrival our room was not ready and we had to wait nearly an hour. Spa Steam room was broken and Hot Tub area was old and had peeling paint.
4 out of 5
Recommended
for Everyone
by A verified traveler

A Treat!

Posted May 15, 2017
Pros: Staff, Clean, Walking distance from lots of restaurants and bars.
Cons: ?
Location: Plenty of local food and fun bars near......walking distance.
A little luxury once in a while is great! This fits the bill.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa, OK

Posted May 8, 2017
Great hotel within walking distance of the American Airlines Center and restaurants downtown. The service and staff were superb and always there to help. You are going to pay for the extra service. The cost of room service is outrageous for a normal meal and you'll be required to pay for parking overnight. Overall it is well worth the stay if you don't mind lightening your pockets.
4 out of 5
by Garett

Great location and inviting ambience

Posted Apr 25, 2017 on Hotels
We were all happy with our stay at the Crescent and look forward to visiting again after the renovations scheduled to begin next month. I hope the hotel will benefit from much needed technology upgrades while still maintaining its charm and character.
5 out of 5
by Susan

Grand Hotel

Posted Apr 24, 2017 on Hotels
Wonderful hotel and service, the concierge was helpful for surrounding area and the convenience to the AAC was great. The one item I wish you had in the room was a coffee pot, room service is nice but would have liked to be able to make it myself!
3 out of 5
by Nicole B Killgore

Posted Apr 24, 2017 on Hotels
Comment from Hotel Management
May 1, 2017
Dear Nicole B. Killgore, Thank you for leaving your scoring. We see from your feedback that there are some areas of concern for you that could use improvement, and we wanted to let you know that we are working diligently to improve our facility. Beginning in May of 2017, all rooms, suites, corridors, the lobby and our entire 22,000 square foot spa will be renovated for our guests’ pleasure with improvements that will be a sight to see! We know this hotels needs a face-lift, and we are giving it the luxury makeover it deserves. The renovation is scheduled to be completed towards the end of 2017, and we look forward to welcoming you back to experience this grand, multi-million dollar transformation! Again, thank you so much, and we look forward to hosting you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

A little disappointing...

Posted Apr 21, 2017
Pros: Location, grounds, proximity to uptown. Also Frette robes, great towels and sheets.
Cons: Staff needs to up the level of service.
Beautiful hotel, great uptown location, within walking distance to tons of restaurants and shops. Parking, unless you know the area or use the valet is a little complicated. Hotel parking is not clearly indicated; we first parked under the office tower and had to place luggage back in our car and be led out to the hotel garage. During our 3 night stay, we had to ask for maid service on one of the days. The balcony door did not lock. The TV/cable wasn't clear on several channels. We received only one small bar of soap and no additional toiletries other than what was left on the first night. The hotel graciously comped us for room service on one of the nights as the food service team neglected to deliver one person's meal...and then insisted we had to call back down to get it, they could not just relay the message. The validated parking garage ticket they gave us did not work, so we ended up having to pay. All in all, it was a pleasant stay but for a 5-star facility, it definitely wasn't the 5-star service that we expected.
Comment from Hotel Management
Apr 25, 2017 by Guest Relations, Hotel Management
We thank you for leaving your comments and wanted to extend our deepest apologies for not meeting your expectations on your recent stay. This type of service and the inconveniences you experienced are certainly atypical of this hotel. With our renovation approaching, we look forward to many of these mishaps being eliminated as our facility and guest services will be dramatically enhanced for our guests’ pleasure. We look forward to welcoming you back to experience these grand changes and this ultimate luxury makeover that we are embarking on! Again, we extend our sincerest apologies and hope to have the pleasure of hosting you again in the future. Thank you, Traveler.
5 out of 5
by Jonathan

Great stay

Posted Apr 19, 2017 on Hotels
Great stay. Rooms were very comfortable and service provided was very exceptional.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Apr 17, 2017
This is a nice hotel, but it is showing its age. The staff is outstanding. The TV seemed very sub standard for a hotel of this caliber. You can easily walk to many fine restaurants and shops.