Ratings based on 95 Verified Reviews

4.2 out of 5
79% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Dallas

Needs updated

Posted Feb 21, 2017
Pros: Clean
Cons: It seems stuffy
Location: Location is very good with good shopping
A hotel with rooms starting in the $300's should have Cable TV and HD TV and TV's larger than 30". Wanted to watch the fight but found this hotel did not have HD or Cable. Very disappointing.
3 out of 5
by A verified traveler from G

Overrated

Posted Feb 15, 2017
Small room. Nothing special. Bed was comfortable. Convenient to downtown.
Comment from Hotel Management
Feb 17, 2017 by Director of Sales, Hotel Management
Dear Cynthia, Thank you for leaving your review. We are happy to hear the bed was comfortable for you, and we are pleased to let you know that we are fast-approaching a multi-million dollar renovation that will certainly be something special! It will include all rooms, all corridors, the lobby and our spa. We hope you give us the pleasure of hosting you in the future to see these incredible enhancements. Again, thank you for leaving your comments with us, Cynthia. We hope to see you soon!
3 out of 5
by A verified traveler

Needs upgrades

Posted Jan 15, 2017
We stayed at the Crescent Court ten years ago and loved it. This time I was surprised to see not much has changed. It really needs some remodeling. Carpet is worn and needs updated. Love the location and restaurants in the Hotel but this Hotel needs work.
Comment from Hotel Management
Jan 19, 2017 by Director of Sales, Hotel Management
Thank you for posting your Expedia response with us. We are pleased to let you know that we are embarking on a wonderful, multi-million dollar renovation this year to help put the luster back into the facility. We invite you to return again to experience these beautiful changes and upgrades, thank you again for you invaluable feedback. We hope to see you in the future!
3 out of 5
by A verified traveler from Houston

Aside from Staff-Mediocre

Posted Jan 10, 2017
Pros: The staff were impeccable, helpful, kind and professional. They exude customer service to the extreme. Truly the best aspect of my stay at The Crescen
Cons: I would enjoy a more colorful, decorated and appointed hotel room to match the grandeur of the lobby. The weather seal were nonexistent to the outside
Location: The location is pleasant and numerous restaurants are convenient.
After visiting Dallas on several occasion since my youth, I was looking forward to experiencing the phenominal legend of Caroline Rose Hunt knowing her impeccable attention to detail. The hotel itself was a disappointment, but the entire staff from valet to housekeeping were of the highest calibre of service. We were generoulsy upgraded to a suite for a very reasonable charge. The room was clean, but of little enchantment regarding decor. Snow had recently fallen and salt was in the elevator and landing on our third floor accomodation. Rarely does the grandeur of a hotel lobby translate to the room and this is true of The Crescent. I am not sure if I would return, but the convenient location would influence my decision.
Comment from Hotel Management
Jan 13, 2017 by Crescent Court Manager, Hotel Management
Thank you for sharing your response. We are thrilled to hear how happy our staff was able to make feel during your stay! However, we do apologize that you were underwhelmed by some of the hotel facilities. We are delighted to let you know that we are very close to starting a multi-million dollar renovation which will include all rooms, corridors, the lobby, and our spa. We are excited for these renovations and wish for you to visit us again as these improvements are sure to impress! Thank you again, TUGx273.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel

Posted Dec 17, 2016
Beautiful hotel. Great beds. Good location. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

It was a Nice hotel weekend away with a friend

Posted Dec 13, 2016
Pros: Coffee wonderful! Early bird riser with NY Times and coffee in lobby....perfect break for a busy mom on a weekend getaway. Spa great.
Cons: Slow to get us ice and no one went above and beyond for service.
Location: Many restaurants and things to do. Uber easy. Traffic horrible but not their fault.
Booked the Crescent to be downtown and have a little upscale spa experience with a friend who I hadn't seen in awhile. Good location, nice restaurants. lovely morning coffee. Workout facility and spa nice. Everyone pleasant but no one went above and beyond thus the 4. Would recommend.
2 out of 5
by A verified traveler from US

Speechless

Posted Dec 2, 2016
Pros: The room was very nice, with the blinds closed.
Cons: Room selection for Expedia customers and their billing.
Location: Unknown
The room had to be in the worse location in the hotel. 2nd floor overlooking the HVAC equipment. Don't think that it was full the Monday after Thanksgiving. Billed correctly one time, and then they billed two more times for different amounts which I have had to dispute with AMEX since their billing department was not available for 4 calls and did not return my call after a detailed message.
Comment from Hotel Management
Dec 5, 2016 by Crescent Court Team, Hotel Management
Dear Valued Guest, Thank you for sharing your experience with us. We greatly value our guests' feedback and we are sorry to hear you did not fully enjoyed our hotel's product during your last visit. We will address your comments to the proper manager to make sure our Accounting Department is responding in a timely manner. We remain at your service should you require anything further.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to many good restaurants

Posted Nov 8, 2016
Quick check-in. Long walk to my room at the end of the hall but overall a good experience.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Fredericksburg, United States of America

Posted Nov 3, 2016
Pros: The staff.
Cons: Carpet was a bit aged.
Location: Concert or sporting events at AAC
Loved this Hotel. Staff was as good as a luxury hotel can provide
2 out of 5
by A verified traveler from Calgary

Posted Oct 20, 2016
Hmm, They have provided the water bottle with 10$ tag, We reached at night and I have to go to the nearest Shell gas station to buy the water bottles. Horrible experience. No coffee/ Microwave or fridge in the room.