A little disappointing...
Posted Apr 21, 2017
Beautiful hotel, great uptown location, within walking distance to tons of restaurants and shops. Parking, unless you know the area or use the valet is a little complicated. Hotel parking is not clearly indicated; we first parked under the office tower and had to place luggage back in our car and be led out to the hotel garage. During our 3 night stay, we had to ask for maid service on one of the days. The balcony door did not lock. The TV/cable wasn't clear on several channels. We received only one small bar of soap and no additional toiletries other than what was left on the first night. The hotel graciously comped us for room service on one of the nights as the food service team neglected to deliver one person's meal...and then insisted we had to call back down to get it, they could not just relay the message. The validated parking garage ticket they gave us did not work, so we ended up having to pay. All in all, it was a pleasant stay but for a 5-star facility, it definitely wasn't the 5-star service that we expected.
Comment from Hotel Management
Apr 25, 2017 by Guest Relations, Hotel Management
We thank you for leaving your comments and wanted to extend our deepest apologies for not meeting your expectations on your recent stay. This type of service and the inconveniences you experienced are certainly atypical of this hotel. With our renovation approaching, we look forward to many of these mishaps being eliminated as our facility and guest services will be dramatically enhanced for our guests’ pleasure. We look forward to welcoming you back to experience these grand changes and this ultimate luxury makeover that we are embarking on! Again, we extend our sincerest apologies and hope to have the pleasure of hosting you again in the future. Thank you, Traveler.