Ratings based on 339 Verified Reviews

4.4 out of 5
77% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Classy

Posted Mar 19, 2017
Very well run property with nice amenities in a good location. If there's a promotion, it can be a decent value, but otherwise it's pricey.
2 out of 5
by A verified traveler

Excellent staff poor rooms

Posted Mar 17, 2017
The staff was excellent. Friendly and very helpful. The rooms were older and beds very uncomfortable. Bathrooms were older so lots of mold. I would not stay there again.
Comment from Hotel Management
Mar 20, 2017 by Director of Marketing, Hotel Management
Dear Traveler, Thank you for staying with us recently and for leaving your comments. We are pleased to hear that you enjoyed our excellent staff and that they were helpful to you. It is our pleasure to inform you of our multi-million dollar grand renovation occurring this Spring! It will enhance and upgrade all rooms, all of our corridors, the lobby and our even our spa. It will be a transformation worth seeing! Again, thank you for leaving your comments, and we hope to have the pleasure of hosting you again in order for you to experience these great changes to this iconic Dallas building.
2 out of 5
by A verified traveler from Manhattan Beach, CA

used to be MUCH better

Posted Mar 10, 2017
Pros: the only thing is their location
Cons: pretty much everything about their staff
many issues but this tops them all. Safe wouldn't open. Called for security. 20 min. later called again because no one came. was told the security was not available because "they aren't answering their phone or radio" . this happened again the following morning when we tried to reach security again.
Comment from Hotel Management
Mar 13, 2017 by Marketing Coordinator, Hotel Management
Dear Jerry, Thank you for leaving your comments with us. We would like to extend our sincerest apologies for the inconveniences you experienced during your recent stay. We assure you that our security team is available to immediately respond to any and all emergencies that occur on the property. However, it is still unacceptable that we could not assist you with opening your safe at the time of your first call. Your comments have been addressed with the appropriate departments in order to eliminate the possibility of this experience from being duplicated in the future. Thank you for staying with us recently Jerry. We hope to have the opportunity to welcome you back again soon.
1 out of 5
by A verified traveler from Dallas TX

Posted Mar 7, 2017
Pros: location
Cons: it needs a total remodeling
carpet very dirty, old, stained. Furniture was scratched up. Old TV outdated.
Comment from Hotel Management
Mar 10, 2017 by Director of Marketing, Hotel Management
Dear Monica, Thank you for staying with us recently. We sincerely apologize that we did not exceed your expectations. It is our pleasure to share with you that we are approaching a multi-million dollar renovation this spring to enhance our entire facility. All rooms, corridors, the lobby and even our spa will be receiving a one of a kind luxury makeover. We hope you stay with us again to experience this grand transformation. Thank you so much for leaving your comments, Monica.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel centrally located

Posted Feb 22, 2017
Cons: The rooms need to be updated.
We enjoyed staying at the hotel for a couple of reasons: Centrally located, Nobu!!!, the staff is excellent, great service. The biggest disappointment is the hotel rooms. Very dated from the 80's. All the rooms need to be redone and newly appointed. I was booked in one room with no walk in shower but a tub and shower curtain, which I hate. I was switched to another room with a walk in shower, but then needed to pay for a roll out bed. I almost switched hotels due to the out of date room. The lobby is gorgeous. The staff was great, the breakfast delicious and of course Nobu is amazing.
Comment from Hotel Management
Feb 23, 2017 by Director of Marketing, Hotel Management
Dear Traveler, Thank you for leaving your comments. We are pleased to hear our staff could make you feel welcome, but deeply apologize for your unhappiness with our rooms. It is our pleasure to let you know that we are quickly approaching a multi-million dollar renovation to remedy the inconveniences you experienced. This renovation, beginning this spring, will include all rooms, all corridors, our lobby and even the spa. We truly hope you offer us the opportunity to host you again to see these amazing enhancements. It will be a grand transformation, and we would be honored if you would return. Again, thank you for leaving your comments with us, Traveler.
3 out of 5
by A verified traveler from Dallas

Needs updated

Posted Feb 21, 2017
Pros: Clean
Cons: It seems stuffy
Location: Location is very good with good shopping
A hotel with rooms starting in the $300's should have Cable TV and HD TV and TV's larger than 30". Wanted to watch the fight but found this hotel did not have HD or Cable. Very disappointing.
Comment from Hotel Management
Feb 23, 2017 by Marketing Director, Hotel Management
Dear Andy, Thank you for leaving your comments. We apologize for having televisions that were not as accommodating as expected, and we are aware of the need for change. To remedy this, we are beginning a multi-million dollar renovation this spring to enhance our entire facility. All rooms, corridors, the lobby, and our spa will be renovated and upgraded. We truly hope you offer us the honor of hosting you again so you may experience these wonderful changes. Again, thank you for staying with us and for leaving your comments, Andy.
3 out of 5
by A verified traveler from G

Overrated

Posted Feb 15, 2017
Small room. Nothing special. Bed was comfortable. Convenient to downtown.
Comment from Hotel Management
Feb 17, 2017 by Director of Sales, Hotel Management
Dear Cynthia, Thank you for leaving your review. We are happy to hear the bed was comfortable for you, and we are pleased to let you know that we are fast-approaching a multi-million dollar renovation that will certainly be something special! It will include all rooms, all corridors, the lobby and our spa. We hope you give us the pleasure of hosting you in the future to see these incredible enhancements. Again, thank you for leaving your comments with us, Cynthia. We hope to see you soon!
3 out of 5
by A verified traveler

Needs upgrades

Posted Jan 15, 2017
We stayed at the Crescent Court ten years ago and loved it. This time I was surprised to see not much has changed. It really needs some remodeling. Carpet is worn and needs updated. Love the location and restaurants in the Hotel but this Hotel needs work.
Comment from Hotel Management
Jan 19, 2017 by Director of Sales, Hotel Management
Thank you for posting your Expedia response with us. We are pleased to let you know that we are embarking on a wonderful, multi-million dollar renovation this year to help put the luster back into the facility. We invite you to return again to experience these beautiful changes and upgrades, thank you again for you invaluable feedback. We hope to see you in the future!
3 out of 5
by A verified traveler from Houston

Aside from Staff-Mediocre

Posted Jan 10, 2017
Pros: The staff were impeccable, helpful, kind and professional. They exude customer service to the extreme. Truly the best aspect of my stay at The Crescen
Cons: I would enjoy a more colorful, decorated and appointed hotel room to match the grandeur of the lobby. The weather seal were nonexistent to the outside
Location: The location is pleasant and numerous restaurants are convenient.
After visiting Dallas on several occasion since my youth, I was looking forward to experiencing the phenominal legend of Caroline Rose Hunt knowing her impeccable attention to detail. The hotel itself was a disappointment, but the entire staff from valet to housekeeping were of the highest calibre of service. We were generoulsy upgraded to a suite for a very reasonable charge. The room was clean, but of little enchantment regarding decor. Snow had recently fallen and salt was in the elevator and landing on our third floor accomodation. Rarely does the grandeur of a hotel lobby translate to the room and this is true of The Crescent. I am not sure if I would return, but the convenient location would influence my decision.
Comment from Hotel Management
Jan 13, 2017 by Crescent Court Manager, Hotel Management
Thank you for sharing your response. We are thrilled to hear how happy our staff was able to make feel during your stay! However, we do apologize that you were underwhelmed by some of the hotel facilities. We are delighted to let you know that we are very close to starting a multi-million dollar renovation which will include all rooms, corridors, the lobby, and our spa. We are excited for these renovations and wish for you to visit us again as these improvements are sure to impress! Thank you again, TUGx273.
4 out of 5
by Ed

The Crescent is getting tired.

Posted Dec 23, 2016 on Hotels
The Crescent is getting tired. While the rooms are neat and clean, they are showing their age. All of the furniture in our room was nicked up, scratched, or showed water damage. The TV is an old flat screen and not HD. On the plus side, the beds are nice with comfy linens and pillows. I like the soap and shampoo. More gripes are $30 for parking, no access to ice machines, the business center charges like $15 for a few minutes of internet use, obviously no free wifi, and the lobby coffee was cold. For these prices, the hotel needs a huge makeover.