Lovely hotel centrally located
Posted Feb 22, 2017
We enjoyed staying at the hotel for a couple of reasons: Centrally located, Nobu!!!, the staff is excellent, great service. The biggest disappointment is the hotel rooms. Very dated from the 80's. All the rooms need to be redone and newly appointed. I was booked in one room with no walk in shower but a tub and shower curtain, which I hate. I was switched to another room with a walk in shower, but then needed to pay for a roll out bed. I almost switched hotels due to the out of date room. The lobby is gorgeous. The staff was great, the breakfast delicious and of course Nobu is amazing.
Comment from Hotel Management
Feb 23, 2017 by Director of Marketing, Hotel Management
Thank you for leaving your comments. We are pleased to hear our staff could make you feel welcome, but deeply apologize for your unhappiness with our rooms. It is our pleasure to let you know that we are quickly approaching a multi-million dollar renovation to remedy the inconveniences you experienced. This renovation, beginning this spring, will include all rooms, all corridors, our lobby and even the spa. We truly hope you offer us the opportunity to host you again to see these amazing enhancements. It will be a grand transformation, and we would be honored if you would return. Again, thank you for leaving your comments with us, Traveler.