Ratings based on 1,192 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved the style and classiness of this place.

Posted Feb 1, 2016
Great location in uptown Dallas near the design district. The service was great! We also loved the air cleaners in the room (great white noise) so I wouldn't be able to hear my mom's snoring. I can't wait to take my husband to this place!
4 out of 5
Recommended
for Everyone
by A verified traveler from DFW

nice hotel close to Uptown night life

Posted Feb 1, 2016
Nice hotel unusual decor trendy fun place , the staff are excellent . the bar area is interesting we has a reasonably good meal in the restaurant not a great menu but not terrible. We had planned to go dancing in the covered pool area but we decided to pass becaue it filled up with non hotel residents who arrived early most if then didnt appear to be drinking but just hanging out waiting for it to start at the risk of sounding like a snob we just didnt feel like we fit in . But there are lots of other options close by. Overall we glad we chose Zaza
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Wonderful experience

Posted Feb 1, 2016
Our first, but defiantly not our last ZaZa stay! There was a miscommunication about the tub availability in the suite we booked and staff upgraded us without much more than a simple request. The Zen suite turned out to be wonderful!
2 out of 5
by A verified traveler from Melbourne Australia

Staff need more knowledge on the City

Posted Jan 24, 2016
The hotel was clean, however we personally found it to far away from where we went to visit downtown. The concierge provided very little assistance when it came to letting us know where to visit (being our first time in Dalls) and how to get there. We found the rooms very dark even with all the lights on.
3 out of 5
by A verified traveler

Charged by hotel for Expedia booking!!!!'

Posted Jan 23, 2016
The hotel charged me for the hotel stay when I booked through and paid with Expedia. When I called to ask for my receipt I was told they couldn't send Ito me because it was booked through a 3rd party. When I pointed out how illogical this was (because they charged me for a room night too) they said this was their policy. End of story. Never staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Quick visit

Posted Jan 17, 2016
Wonderful experience. Large, clean, beautiful room. From the moment the valet opened our door, we felt welcomed and appreciated. Check in was quick, easy, and welcoming. Our room was great. Convenient to wonderful restaurants and great nightlife.
Comment from Hotel Management
Jan 20, 2016 by Hotel ZaZa Dallas , Hotel Management
Hi, Thank you for the feedback. I am delighted to read that you had a great experience at Hotel ZaZa. I am glad that the Hotel ZaZa staff made you feel very welcome. I am glad that you enjoyed your room and the many other on-site hotel amenities.
3 out of 5
by A verified traveler

Construction in back of hotel

Posted Dec 19, 2015
Pros: Very clean.
Upon receiving room keys asked the receptionist if the room would be quiet, due to the open concept foyer and we were on the second floor. Receptionist assured me it would be quiet. That was not the case, there must be a generator or something with the construction behind the hotel and it made noise all night long. Be sure not to stay in the rooms facing the backside of the hotel as the construction noise will keep you up all night.
5 out of 5
Recommended
for Couples
by A verified traveler from Pennsylvania

Beautiful and Interesting Decor

Posted Nov 28, 2015
The hotel and staff are first class -- decor is different but very interesting. Loved our 2 night stay!
Comment from Hotel Management
Dec 4, 2015 by Hotel ZaZa Dallas , Hotel Management
Hi Wayne and Chris, Thank you for the amazing feedback regarding your stay at the ZaZa. Top-notch service is key at the Z! Please touch base when you want to Z-Scape back to the Z. We love ya at ZaZa!
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas, tx

Posted Nov 28, 2015
They forgot to clean our room one day. We had been one to an event and it was horribla coming home at 1am and the room hadn't been cleaned and no towels.
Comment from Hotel Management
Dec 4, 2015 by Hotel ZaZa Dallas , Hotel Management
Hi Dana, Thank you for the feedback. In regards to the unpleasant experience you had with your room cleanliness, I sincerely apologize for the issues. That is definitely not the norm at ZaZa. Please touch base when you get a chance as I would like to gather more information regarding your stay at Hotel ZaZa. We love ya at ZaZa!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2015
absolutely fantastic - perfect for business traveler or the vactioner
Comment from Hotel Management
Dec 3, 2015 by Hotel ZaZa Dallas , Hotel Management
Hi, Thank you for the superb feedback! I am happy to read that you had a delightful experience at Hotel ZaZa recently. Top-notch service is key at the Z! We love ya at ZaZa!