Ratings based on 837 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel!!! Would stay again!!!!

Posted Mar 19, 2017
Nice hotel, close to firewheel shopping outdoor area with plenty of restaurants to choose from..Also walking distance to Buffalo Wild Wings and Matts Rancho restaurant, which I recommend... overall I would stay at this hotel if ever in the area!!! Great Stay!!!!!!
Comment from Hotel Management
Mar 27, 2017 by Sandra T, Hotel Management
Dear Traveler, On behalf of the entire team I would like to thank you for you amazing feedback. It was a pleasure having you as our guest. We look forward to your return visit to town! Safe travels!
5 out of 5
Recommended
for Families
by A verified traveler

Wedding

Posted Mar 15, 2017
We had a great stay. Room was comfy and we had enough room.The breakfast buffet was wonderful.
Comment from Hotel Management
Mar 27, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you! Thank you so much for your kind feedback. It was a pleasure having you as our guest. We are overjoyed to hear you enjoyed your stay and event with us. Have a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
Nice hotel. Good staff and clean. The only problem was the bathroom light too dim.
Comment from Hotel Management
Mar 27, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you so much for taking the time to post your comments as a team we really appreciate it. We are elated to hear that you enjoyed your stay with us, and be assured we will look into that light. Once again thank you for the comments. We look forward to seeing you back in Garland soon! Have a wonderful day!
2 out of 5
by A verified traveler

Not My Favorite Hotel Stay

Posted Mar 14, 2017
Pros: Staff, large foyer and rooms
Cons: cleaning of rooms, room fans
Location: lots of stores and restaurants nearby
The hotel was overall nice and very spacious. I liked how large our room was. However the couch in our room was very dusty... we didn't sit on it and didn't put anything on it. And our fan was incredibly loud... We had to hit it every few hours to get it to quiet down... we lost sleep. The bed and bathroom were clean. We were awaken before 6:45am the next morning by an emergency drill and had to evacuate the building... again, not much sleep. However we did like the fact that the staff was willing to let us check out later than usual.
Comment from Hotel Management
Mar 27, 2017 by Sandra T, Hotel Management
Dear Traveler, On behalf of the entire team I would like to personally apologize for the alarm, it was unexpected incident. We apologize for the inconvenience it caused, although it is not a standard of our hotel here is no excuse for it. Thank you for your feedback and for taking the time to post your comments. As a management team, we take all comments seriously and share them with our team. I would like to also apologize for the problems that you experienced with your stay in regards to your room. I am looking into where we fell short in this area so that we can come up with a solution to keep this from happening in the future. Again, thank you so much for the comments, because it help us in our ongoing efforts to improve our service. Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel. Lots of shopping and restaurants.

Posted Mar 14, 2017
Pros: Location, size, comfort, and cleanliness of room, courtesy of staff.
Cons: Allow guests to adjust room temperature. We were not able to adjust the A/C, nor heat up/down, or on/off. The A/C was on all day & off all night.
Location: Excellent location! Plenty of great restaurants and shops. Close to Firewheel Mall
Enjoyed my stay. Plan to return again this summer.
Comment from Hotel Management
Mar 27, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you so much for taking the time to share your thoughts regarding your stay with us. I am looking into where we fell short in the a/c in the room so that we can come up with a solution to keep from happening in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel close to a few of popular eateries.

Posted Mar 14, 2017
I enjoyed my nice clean, comfy, quiet and non-smoking hotel stay. It was very clean and the room was very spacy. Although I didn't like the half shower door, because I was cool getting out the shower, but I would still stay there. The food portion size was small considering the price of the food. The clerk Paige was very nice and helpful. I would love to stay there again.
Comment from Hotel Management
Mar 27, 2017 by Sandra T, Hotel Management
Dear Traveler, On behalf of the entire team I want to personally thank you for your great feedback. Be assured that I will be sharing your comments with our team. Have a wonderful. day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Only thing I would recommend is larger trash cans outside elevators or emptying them more often. At least 2 if the days while there trash cans were overflowing and some trash on floor. Everything else was good
Comment from Hotel Management
Mar 27, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you so much for taking the time to share your thoughts regarding your stay with us. I am looking into where we fell short in this area so that we can come up with a solution to keep from happening in the future. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa Fl

Outstanding experience !

Posted Mar 14, 2017
The front desk staff provided fantastic service. My stay was 3 days and every staff member was always pleasant and eager to help this out of state guest. My room was the cleanest I have ever had at ANY hotel. Please extend my graditude to everyone who works hard. Last but not least...the breakfast was amazing each day.
Comment from Hotel Management
Mar 26, 2017 by Sandra T, Hotel Management
Dear Traveler, On behalf of the entire team we want to thank you for your amazing feedback regarding your stay with us. Our team was elated to read your comments and know about your stay. We look forward to seeing you back in Garland soon! Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler from Brownwood, TX

Wedding

Posted Mar 13, 2017
Excellent proximity of all events I was attending.
Comment from Hotel Management
Mar 26, 2017 by Santra T, Hotel Management
Dear Traveler, On behalf of the entire team at Hyatt Place Dallas/Garland/Richardson, I would like to personally thank you for your very kind feedback. Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from fla

FANTASTIC HOTEL!

Posted Mar 12, 2017
AWSOME STAFF VERY CLEAN SPACIOUS ROOMS WONDERFUL CONFERENCE AREA!
Comment from Hotel Management
Mar 26, 2017 by Sandra T, Hotel Management
Dear Traveler, On behalf of the entire team I wanted to personally thank you for your kind feedback. Be assured I will let our entire team know about you amazing comments. We look forward you next visit to Garland! Have a wonderful day!