Ratings based on 857 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee, WI

Great place, great location, loved it all

Posted May 25, 2017
Extremely accommodating and friendly staff. Family friendly rates. Breakfast was fresh and delicious. Facilities were clean and well kept. Conveniently located to shopping and dining. We were very pleased and will be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal, canada

Very nice hotel.

Posted May 10, 2017
Pros: In one word.....everything
Location: Close to restaurants and shopping
Some hotels offer coffe for free anytime of day....that would be appreciated if they did this.
Comment from Hotel Management
May 12, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you so much for your amazing feedback. It was a pleasure having you as our guest. We look forward to your return visit to town! Safe Travels!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted May 8, 2017
Pros: Clean and quite
Cons: add a mini microwave in the rooms
Rooms were very clean, the staff was very courteous, and the breakfast was great. We enjoyed our stay at the hotel.
Comment from Hotel Management
May 12, 2017 by Sandra T, Hotel Management
Dear Traveler, On behalf of the entire team we would like to thank you for taking the time to review your stay with us. We look forward to your return visit to town!
5 out of 5
Recommended
for Everyone
by A verified traveler from springield mo

My stay at the Hyatt place

Posted May 6, 2017
The room was very well set up and the room was very clean. The staff was very accommodating and the breakfast was the best we have had in all our travels
Comment from Hotel Management
May 12, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you! Thank you for the amazing feedback. We are overjoyed to hear about your stay with us! We hope to see you back in town soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from OKC

Basic hotel

Posted Apr 19, 2017
When we arrived we were excited. It wasn't til after we were preparing for bed that I noticed tiny blood droplets on the corner of the bed quilt. I took it down to front desk where I showed the representative there. She thanked me for pointing it out and then walked away to help at the bar. The next evening I had to call down for toilet paper and don't even think about enjoying the hot tub or pool. The pool was freezing and the hot tub was Luke warm. It was cool enough for a mom to have her two toddlers in it. I'd look elsewhere. Matt's Mexican restaurant next to the hotel is outstanding!
Comment from Hotel Management
Apr 27, 2017 by Sandra T, Hotel Management
Dear Guest, Thank you for your feedback and taking the time to post your comments. I reviewed your comments regarding your stay with us at the Hyatt Place Dallas / Garland / Richardson. As a management team, we take all comments seriously and share them with our entire team. I would like to apologize for the problems that you experienced with your stay in regards to the quilt and the response of the desk. I am looking into where we fell short in this area, and be assured that everything mentioned will be resolved. This is not a standard of our hotel, and there is no excuse for it. Again, thank you for the comments, which will help us in our ongoing efforts to improve our service.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and clean hotel.

Posted Apr 16, 2017
Pros: Comfort
Location: Lots of stores and restaurants.
Wish they would have had a small microwave in room. Room was clean and very neat.
Comment from Hotel Management
Apr 16, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you so much for your amazing feedback. It was a pleasure having you as our guest. We look forward to your return visit to Garland!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location for us.

Posted Apr 7, 2017
It was an average hotel. Nothing great but also not bad either. Could offer coffee in lobby at all times. Not everyone likes Starbucks.
Comment from Hotel Management
Apr 10, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you so much for taking the time to review our property and for staying with us. It was a pleasure having you as our guest. We look forward to seeing you back in Garland in the future! Safe Travels!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Good value and location

Posted Apr 3, 2017
Pros: Location and comfort
Cons: Only outdoor pool, not heated. Pool water was freezing and the hot tub water too hot; better temp control or indoor pool better options
Location: Right off highway and conveniently located for Plano, Garland, Richardson, Dallas city; Plenty of stores and restaurants around, as well as water park
Nice rooms; comfortable beds; free breakfast with hot dishes; very friendly staff and helpful; conveniently located off of PGBT; great variety of food options surrounding hotel, as well as a Super Target and Walmart
Comment from Hotel Management
Apr 10, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you so much for taking the time to review our property. It was a pleasure having you as our guest. We look forward to welcoming you back to Garland!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Its a super nice hotel. Clean up to date comfortable place. The free breakfast was really good
Comment from Hotel Management
Mar 31, 2017 by Sandra T, Hotel Management
Dear Traveler, Thank you so much for your amazing feedback. We are always glad to hear our guests had a wonderful stay. We do look forward to your next visit to Garland! Have a wonderful day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
This room was great for the price. It was close to the highway plenty of food places. Wish I could have stayed longer.
Comment from Hotel Management
Mar 31, 2017 by Sandra T, Hotel Management
Dear Travaler, On behalf of the entire team we are so elated to hear you enjoyed your stay with us, and we as well wished you could have stayed longer. We do look forward to your next visit to town! Safe travels!