Close to AT&T stadium
Posted Jan 17, 2017
Hotel was currently under renovation. Night staff was very accommodating and helpful. Our first night we requested a different room on a different floor, since it was on the first floor and had a huge window by the bed. The evening staff was nice and accommodated us with our request but we had to switch to a different room for the rest of our stay. When we switched rooms the next day, the door was unsecured and the key card had low battery. We waited for maintenance for about 20 mins. The following day before leaving we asked our front desk if we could get our room serviced, they stated yes, we will let housekeeping know. When we came back to the hotel that night, we walked into a room that had not been touched by the housekeeping staff. We called down to the front desk and asked that it be serviced that next day. When we came back later that day, our room was half serviced. Dishes from the day before had not been removed and kleenx had not been replaced. Towels were also not replaced, since they were still being cleaned, but a note to let us know would have been nice. Staff did try to apologize with drink vouchers.
Comment from Hotel Management
Feb 16, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Dallas North Arlington / Grand Prairie. I apologize you had some issues with you stay. I have shared your comments with housekeeping as service is our number one priority. We hope to welcome you back to the hotel in the future.