Ratings based on 2,427 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Convenient location! Near freeways, restaurants.

Posted Apr 13, 2017
Pros: Convenient location, Clean hotel/room
Cons: Preferences: enlarge restroom area; if vanity bowl could be located w/ bath/toilet location. Night stand desk be a little bigger.
Location: Nearby restaurants (many of them!) most with in 10 minutes including Wal-Mart store. Near AT&T and Grainger Stadiums.
Convenient location! Near many restaurants, gas stations Wal-Mart store near by - all within 10 minutes drive. Comfortable beds!! The room layout design is similiar to "office" design.
Comment from Hotel Management
Apr 20, 2017 by Jason Allan , Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Grand Prairie. I am glad you enjoyed your time spent in the DFW area and in our newly renovated hotel. We look forward to welcoming you back to the hotel in the future. Sincerely, Jason Allan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Persaud

Hotel was great!!!

Posted Apr 2, 2017
Hotel was great!!! I spent 2 full weeks and had a great time in Dallas and the hotel provided everything I needed... hotel manager "Boston" was a great guy. Rooms had Mini fridge and you can request a microwave if you need one. Room was cleaned every day so when I got back to hotel after a busy day the room was fresh and clean. Thanks for a great stay!!!!
Comment from Hotel Management
Apr 6, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Grand Prairie. I am glad you enjoyed your stay at the hotel. We look forward to welcoming you back to the hotel in the future. Sincerely, Jason Allan General Manager
3 out of 5
by A verified traveler from Lubbock, TX

Lacking in Customer Service

Posted Mar 24, 2017
Pros: Room cleanliness and space.
Cons: Electronics, hotel staff.
Location: Centrally located in the DFW metroplex.
The hotel was very clean, and the room was comfortable. However, our TV did not work in the room - no power, nothing. This wouldn't be a big deal as we were on vacation and in the room for a very limited time. The bigger problem is that it took 2 days of telling the front desk about this problem and the clogged sink before they sent anyone to address the issue. I only found out they addressed the issue when, on the second night, I went down to the desk to complain again. The worker told me "Oh yeah, you need to move rooms." So we packed everything up and moved to a slightly smaller room, where that TV did not work. Another worker came by, replaced 5 or 6 cable cards in the TV, before giving up and saying "I guess it won't work." When we asked if we could use any of the inputs on the TV to connect our devices and watch Netflix or movies, he told us that none of them actually work and that Hyatt is trying to get rid of them to save some money. We then moved all of our stuff back up to the other room. In dealing with 4 different employees, not one of them offered an apology or any sense that they cared whatsoever. Then to top it off, they billed us for one of the days when we had already paid through Expedia, so I had to sort that mess out as well.
Comment from Hotel Management
Mar 28, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Dallas / North Arlington / Grand Prairie. I apologize your stay was unsatisfactory. I will share your comments with the staff so we can continue to improve our service. It is our hopes that we can welcome you back to the hotel in the future. Sincerely, Jason Allan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
This was a Good hotel. It was very Nice, clean, roomie, and affordable. The children all enjoyed watching television and the comfort of the couch
Comment from Hotel Management
Mar 20, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Dallas / North Arlington / Grand Prairie. As you may have noticed our hotel recently went through a major renovation and we are glad you could stay in our new hotel. We look forward to welcoming you back to the hotel in the future. Sincerely, Jason Allan General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Great Hotel Convenient to DFW Airport

Posted Feb 14, 2017
I had a great stay here. It was easy to get onto the main drag and so close to DFW Airport. It made my trip when I realized I could watch the sunrise over the Dallas skyline from my hotel room.
Comment from Hotel Management
Feb 16, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Dallas / North Arlington / Grand Prairie. I am glad you enjoyed your stay. In addition to the Dallas Skyline we also have rooms that looks at AT&T Stadium, Six Flags and Globe Life Stadium. We look forward to welcome you back to the hotel in the future Sincerely, Jason Allan General Manager
3 out of 5
by A verified traveler from Texas

Fabulous Football

Posted Jan 21, 2017
We asked to be assigned a room and denied. Bathtub was dirty and dingy. Water would not drain and required a maintenance person to unclog.
Comment from Hotel Management
Jan 31, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to rate the Hyatt Place Dallas / N. Arlington / Grand Prairie. Our hotel and team takes pride in offering exceptional customer service and improving on it daily. We hope to welcome you back to the hotel in the future. Sincerely, Jason Allan General Manager
4 out of 5
by Greg

Great service

Posted Jan 17, 2017 on Hotels
Had a great stay, and left some articles behind when checking out and staff quickly retrieved them and sent them back to me. Really appreciative!
Comment from Hotel Management
Feb 16, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Dallas North Arlington / Grand Prairie. The hotel just finished the renovation and we hope to welcome you back to see our brand new hotel. Sincerely, Jason Allan General Manager
2 out of 5
by A verified traveler

Close to AT&T stadium

Posted Jan 17, 2017
Location: AT&T Stadium, Ripley's Believe it Or Not, Pockets (pool hall), about 20 mins drive to downtown Dallas, and 15 mins from Barcadia
Hotel was currently under renovation. Night staff was very accommodating and helpful. Our first night we requested a different room on a different floor, since it was on the first floor and had a huge window by the bed. The evening staff was nice and accommodated us with our request but we had to switch to a different room for the rest of our stay. When we switched rooms the next day, the door was unsecured and the key card had low battery. We waited for maintenance for about 20 mins. The following day before leaving we asked our front desk if we could get our room serviced, they stated yes, we will let housekeeping know. When we came back to the hotel that night, we walked into a room that had not been touched by the housekeeping staff. We called down to the front desk and asked that it be serviced that next day. When we came back later that day, our room was half serviced. Dishes from the day before had not been removed and kleenx had not been replaced. Towels were also not replaced, since they were still being cleaned, but a note to let us know would have been nice. Staff did try to apologize with drink vouchers.
Comment from Hotel Management
Feb 16, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Dallas North Arlington / Grand Prairie. I apologize you had some issues with you stay. I have shared your comments with housekeeping as service is our number one priority. We hope to welcome you back to the hotel in the future. Sincerely, Jason Allan General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel to stay for game. Staff needs to clean

Posted Jan 17, 2017
Nice hotel. However staff needs to clean the front area. There was much rain that evening and water was everywhere.
Comment from Hotel Management
Jan 31, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to rate the Hyatt Place Dallas / N. Arlington / Grand Prairie. Our hotel and team takes pride in offering exceptional customer service and improving on it daily. We hope to welcome you back to the hotel in the future. Sincerely, Jason Allan General Manager
4 out of 5
by Misty

Posted Jan 12, 2017 on Hotels
Pull out sofa bed not very comfortable, otherwise great.
Comment from Hotel Management
Jan 31, 2017 by General Manager, Hotel Management
Thank you for taking the time to rate the Hyatt Place Dallas / N. Arlington / Grand Prairie. The hotel recently completed an entire redecoration and makeover of the hotel equipped with new beds, carpet, vinyl, wallpaper and furniture. We hope to welcome you back to the hotel in the future. Sincerely, Jason Allan General Manager