Lacking in Customer Service
Posted Mar 24, 2017
The hotel was very clean, and the room was comfortable. However, our TV did not work in the room - no power, nothing. This wouldn't be a big deal as we were on vacation and in the room for a very limited time. The bigger problem is that it took 2 days of telling the front desk about this problem and the clogged sink before they sent anyone to address the issue. I only found out they addressed the issue when, on the second night, I went down to the desk to complain again. The worker told me "Oh yeah, you need to move rooms." So we packed everything up and moved to a slightly smaller room, where that TV did not work. Another worker came by, replaced 5 or 6 cable cards in the TV, before giving up and saying "I guess it won't work." When we asked if we could use any of the inputs on the TV to connect our devices and watch Netflix or movies, he told us that none of them actually work and that Hyatt is trying to get rid of them to save some money. We then moved all of our stuff back up to the other room. In dealing with 4 different employees, not one of them offered an apology or any sense that they cared whatsoever. Then to top it off, they billed us for one of the days when we had already paid through Expedia, so I had to sort that mess out as well.
Comment from Hotel Management
Mar 28, 2017 by Jason Allan, Hotel Management
Thank you for taking the time to write a review on the Hyatt Place Dallas / North Arlington / Grand Prairie. I apologize your stay was unsatisfactory. I will share your comments with the staff so we can continue to improve our service. It is our hopes that we can welcome you back to the hotel in the future.