Ratings based on 710 Verified Reviews

4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from PA

Worst place ever

Posted Jul 7, 2017
The hotel staff person we had to deal with was a nightmare
Comment from Hotel Management
Jul 14, 2017 by Mgmt, Hotel Management
I am sorry to hear that your stay was anything less than exceptional, and invite you to reach out to our leadership team with specifics so we can address it and coach for improvement. While we may not be perfect, the Hyatt Purpose is to care for people so they can be their best. Our staff works very hard to sincerely fulfill this purpose and promise for every life we touch, both at work and away. Additionally, we recently made a significant investment in property renovation to improve the overall guest experience. All considered, we look forward to hearing from you soon. Thank you again for your feedback. Be well,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017
Beds and pillows are very comfortable. They forgot to service our room one day. Manager very apologetic and gave us the towels and coffee we wanted. The shower floor seemed a little slimy.
Comment from Hotel Management
Jul 7, 2017 by Robert J. / GM, Hotel Management
Thank you for choosing Hyatt Place Plano for your stay, and for sharing the gift of feedback. Please know that we will review your experience as a team, and take immediate action to make sure this doesn't happen again. I'm happy to hear that you found our beds and pillows to be comfortable, and that one of our managers took good care of you. We look forward to welcoming you back again soon. Thank you again and be well,
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin

Good location, very friendly and helpful staff.

Posted Jun 26, 2017
The staff went out of their way to accommodate us. Price is reasonable and the pool was nice. The interior of the hotel attractive and the room was spacious with a couch. The shower was modern and large.
Comment from Hotel Management
Jun 27, 2017 by Sara, Hotel Management
Thank you for your feedback about your hotel. Our staff strives to make your stay pleasant and comfortable, and we are so happy you enjoyed your time with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Visiting Family in Dallas

Posted May 23, 2017
Not our first trip to the Hyatt at Plano. Perfect base for our stay. The staff are very friendly and make you feel very welcome. Within walking distance of a shopping mall. Rooms very comfortable, breakfast plentiful. Small gym and pool. We will definitely be back for another visit.
Comment from Hotel Management
Jun 19, 2017 by Robert J. / GM, Hotel Management
Thank you for staying with us at the Hyatt Place Plano, and for sharing your great experience. We appreciate and value your feedback, and look forward to celebrating it with our entire team. I am very happy to hear that you found our staff to be friendly and helpful, our hotel to be clean and comfortable, and that you enjoyed our new breakfast buffet. Thank you so much for your business and we look forward to seeing you again soon. Be well,
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Posted May 12, 2017
Pros: Location was great for me.
Cons: After my overnight stay, I called the front desk at 4pm to inquiry about housekeeping not cleaning my room. It was taken care of promptly.
After 14 hours on the road I was happy check in was flawless and staff was friendly. The beds were comfortable and the room was very clean. The free breakfast was so-so. Nice hotel near shopping centers and plenty of restaurants nearby. I will stay there again.
Comment from Hotel Management
Jun 19, 2017 by Robert J. / GM, Hotel Management
Thank you so much for selecting the Hyatt Place Plano for your stay, and for sharing your experience. While I am sorry to hear that we were late in cleaning your room one day, I am happy to hear that it was taken care of promptly when you called. It was our pleasure having you as our guest, and we look forward to serving you again soon. Thank you again and be well,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
My co worker and I stayed because we were working a local event and we live too far to drive home and come back the next day, we asked for a room away from any extra noise and we were accommodated with no problem.
Comment from Hotel Management
Jun 19, 2017 by Robert J. / GM, Hotel Management
Thank you so much for choosing the Hyatt Place Plano for your stay, and for taking the time to rate and share your experience. I am so glad we were able to provide you with quiet and peaceful accommodations. We value your business and look forward to welcoming you back soon. Be well,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 3, 2017
Good area . Close to shopping area. Next to good restaurants
Comment from Hotel Management
Jun 19, 2017 by Robert J. / GM, Hotel Management
Thank you so much for being our guest, and for sharing your experience. I am happy to hear that you enjoyed our convenient location. I hope we have the pleasure of serving you again soon. Be well,
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee

One of the best!

Posted Apr 16, 2017
This is one if the best hotels that I have been in a while.
3 out of 5
by Tammy

Choose not to stay here again

Posted Apr 9, 2017 on Hotels
Tiny bathroom. Inconvenient room set up. Air conditioning had a bad odor, like mold. Poorly placed electrical outlets that made charging electronic devices a challenge.
2 out of 5
by Rebecca

Dirty room

Posted Apr 3, 2017 on Hotels
The room was not clean. A bug was crawling on the pillow. The Ac had a strange smell to it. I was at the elevator and a man with a large poodle was going up the elevator. I heard a dog barking on my floor. I didn't say anything because I got back late and I was tired.