Ratings based on 1,267 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location to Dallas & Ft Worth

Posted Jun 8, 2017
Pros: Proximity to airport
Staff was extremely helpful and friendly. Room was large and well laid out Bed was extremely compfortable
Comment from Hotel Management
Jun 9, 2017 by Magik, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Best Deal for Richardson

Posted Jun 3, 2017
Returned to this hotel for 2nd time. This will be my choice going forward. Their staff's friendly from front desk to housekeeping. They have a great little gym. Across the street there's a Panera's, a cookie store and traditional Tex-Mex dining. My room was cleaned thoroughly every day.. Most importantly - the plumbing worked. I stayed the first time at a popular chain hotel just down the street which cost more. It had terrible plumbing and service. They can keep their chocolate chip cookies :-)
Comment from Hotel Management
Jun 4, 2017 by Magik, Hotel Management
Thank you so much for the nice comment! Good news is that we will start renovations for our hotel starting soon so we look forward to the new changes.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Convenient to restaurants, shopping, and more

Posted Jun 3, 2017
Pros: Convenient to Hwy 79 and restaurants
Cons: Minifridges in all rooms should be added
Location: Richardson is just north of downtown Dallas, and it only takes about fifteen minutes to get to the Galleria, Southern Methodist University
I stayed at the Hyatt in Richardson for three nights over Memorial Day weekend. The hotel is conveniently located near restaurants, shopping, and most importantly Hwy 75, which will take you to downtown Dallas and any of the connecting interstates and other highways. Staff were friendly, although I didn't have much interaction with them. My room was ok - nothing spectacular, but nothing seriously wrong. Strangely, although I got free WiFi and use of the in-room coffeemaker, there was no in-room minifridge. On top of that, the ice machine on my floor wasn't working, so I had to go down to the next floor whenever I wanted ice. The noise level was fairly good, although I could easily hear the family two doors down from me as they dealt with their small child - repeatedly. The pool is right at the hotel entrance, which also seemed a little odd, but it was separated from the lobby by closed doors. Overall, a good place to stay for singles and families.
Comment from Hotel Management
Jun 4, 2017 by Magik, Hotel Management
We are very sorry for any inconveniences that you may have had during your stay with us. Thank you for you feedback and we will address these issues.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Spectacular!

Posted May 25, 2017
Pros: Breakfast Buffet, front desk staff
Cons: modernize rooms a bit
Location: Good restaurants within walking distance. I recommend Urban Eatz and Spin Neopolitan Pizza.
Another wonderful weekend at the Hyatt. The staff is exceptional. Elizabeth guaranteed my room for late arrival. Laura is also a gem. Lamar and Zain helped me plan my walk through the nature preserve just north of the hotel. Who knew Dallas County was so scenic? The breakfast buffet is delicious and very healthy. It is very European. My compliments to the chef! Also, the restaurant staff is super friendly and attentive, especially Salem, Claudia and James. I always stay at the Hyatt on Campbell and it never disappoints.
Comment from Hotel Management
May 25, 2017 by Magik, Hotel Management
Thank you so much for your nice comments! We appreciate it and hope you will come back and visit us in the future!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 22, 2017
Is like a 3 star hotel! We could pay the same price and get a hotel that had breakfast included. Not a special hotel, just an ordinary one
Comment from Hotel Management
May 27, 2017 by Magik, Hotel Management
We apologize for any inconvenience. Yes our breakfast is not included unless it is part of your booking package.
4 out of 5
Recommended
for Everyone
by A verified traveler

The Regency is a little faded at this Hyatt.

Posted May 13, 2017
Location was main reason for choosing this hotel. The desk clerk was super nice and informative and made a great impression. This made the stay in a rather dated room with a slightly loud a/c not so bad.
Comment from Hotel Management
May 14, 2017 by Magik, Hotel Management
Thank you for the very nice comment about our staff. Thank you also for you feedback. We will do our best to address these issues.
4 out of 5
Recommended
for Everyone
by A verified traveler

Down sides to a nice hotel.

Posted May 12, 2017
Cons: Please make sure the alarm [buzzer] works properly and replace the plastic piece the coffee packet sits in.
Location: Sound proof the widows on the side that the DART train is on!
Overall, the hotel is nice, however the hotel goes out of it's way in showing off how pricey it can be when it charges for a couple of water bottles when it should be complimentary for a reasonable two bottles per room per night. Furthermore, the coffee maker that they have in the room I stayed in, is in my opinion highly dangerous due to the plastic piece that holds the coffee packet melts to the point of being dangerous when used, due to the high steam as the coffee is being made and can easily fall out and spill. Otherwise, besides the noise from the DART train, everything was really GREAT! I would normally rate this hotel as a FIVE star if it was not for some of the problems and the ability of the hotel to become to lax in my opinion for the safety and pleasure of their customers/clients.
Comment from Hotel Management
May 14, 2017 by Magik, Hotel Management
Thank you so much for your feedback. We will do our best to address these areas. Thank you also for your nice comment.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 11, 2017
Pros: Convenient N Dallas location. Quality facility.
Last minute booking handled efficiently and quickly.
Comment from Hotel Management
May 14, 2017 by Magik, Hotel Management
Thank you for you very nice comment!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Spacious clean quiet

Posted May 1, 2017
Authentically friendly staff at front desk & restaurant. Impressive quality in atmosphere, furniture decorations, & food from the bar area (comparable to Beverly Hills). Soap smells good! Sheets are trustworthy to sleep in. Quiet is everywhere. Safe. Free shuttle within 5 mile radius. Train station (Galatyn Station) is nearby (about a mile away).
Comment from Hotel Management
May 1, 2017 by Magik, Hotel Management
We are very happy you enjoyed your stay with us...thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Slowly going downhill

Posted Apr 24, 2017
Not quite as new and the robe in closet had makeup all around the collar...they should provide a clean one each time...
Comment from Hotel Management
Apr 25, 2017 by Magik, Hotel Management
We do apologize for any inconvenience with the robe and anything during your stay with us.