Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers

Reviews of Renaissance Dallas Addison Hotel

4 out of 5
Renaissance Dallas Addison Hotel
15201 Dallas Pkwy, Addison, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 312 out of 745 reviews" "
Rating 8 - Good. 204 out of 745 reviews" "
Rating 6 - Okay. 122 out of 745 reviews" "
Rating 4 - Poor. 61 out of 745 reviews" "
Rating 2 - Terrible. 46 out of 745 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the check in was easy. The employees at the front were helpful and friendly. It has a beautiful lobby and the room was spacious and clean. Only thing I didn’t like was that you have to pay for WiFi and parking. Also, it was pretty noisy around 10pm. Overall, my experience was alright. For the price they charge per night, I would probably not be back.
Stayed 1 night in Mar 2024
Response from Renaissance Addison on Mar 23, 2024
Thank you for your feedback. We are glad that you enjoyed your overall stay. We do charge for WI-FI and parking, although if you are a Marriott Bonvoy member Wi-Fi is free. Even if you join at arrival.Thank you for choosing to stay with us! We hope to see you again in the near future.

10/10 Excellent

Markus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly staff.
Stayed 1 night in Mar 2024
Response from Renaissance Dallas Addison on Mar 13, 2024
Hello Markus,Thank you for joining us recently at Renaissance Dallas Addison. We are please to know you found our team friendly. That is always our goal. We look forward to seeing you the next time you are in the area.

10/10 Excellent

Sean, Santa Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great weekend
Stayed 3 nights in Mar 2024
Response from Renaissance Dallas Addison on Mar 11, 2024
Dear Sean,Thank you for allowing us to be a part of your great weekend. We look forward to seeing you once again at Renaissance Dallas Addison.Best regards,

10/10 Excellent

Janet

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations, convenient location.
Stayed 1 night in Feb 2024
Response from Renaissance Addison on Mar 4, 2024
Hello Janet,We are delighted that you loved your stay! Thank you for the great review and we hope to see you again soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and helpful during check in. Hotel is very nice inside and in a convenient location. Room was very nice.
Stayed 1 night in Feb 2024
Response from Renaissance Addison on Mar 4, 2024
Hello Emily,Thank you for the great review. We appreciate you choosing to stay with us and we look forward to your return!

10/10 Excellent

Emmanuel Bennet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Renaissance Dallas Addison on Feb 1, 2024
Hello Mr. Bennet,Thank you for joining us at Renaissance Dallas Addison Hotel. We appreciate your 5 out of 5 ranking and we look forward to serving you again the next time you are in Addison, TX.

10/10 Excellent

Allan, McKinney

Business traveler, Traveled with partner
Stayed 1 night in Jan 2024
Response from Renaissance Dallas Addison on Jan 15, 2024
Hello Allan,Thank you for being our guest at Renaissance Dallas Addison. We are happy to know you enjoyed your stay and we look forward to seeing you again the next time you are in the area.Best regards,

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly here and the room was nice, updated and clean! The walls are super thin though so I could hear every step, bathroom trip , shower that the people around me took. Other than that, it was really really nice and I really enjoyed my stay!
Stayed 2 nights in Oct 2023
Response from Renaissance Dallas Addison on Nov 14, 2023
Hello Victoria,Thank you for the kind 5 Star Ranking. We are happy to know you enjoyed your stay at Renaissance Dallas Addison. We look forward to seeing you again.Best regards,

4/10 Poor

Misty

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I enjoyed staying here back in July and that is why I wanted to stay here again. I booked and prepaid for a king bed. When I arrived at checkin I was told that all the king size beds had been booked. We were given 2 queen or double beds. Nobody spoke to me or apologized for this mistake. I didn’t have time to find another hotel because we had plans to be somewhere by a certain time.
Response from Renaissance Dallas Addison on Nov 13, 2023
Hello Misty,Thank you for sharing your feedback. I apologize that we did not meet the room type request of your reservation. That certainly was not our intention. We hope you'll try us again.Best regards,

10/10 Excellent

Ivy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service and impeccable icleanlyness
Stayed 1 night in Nov 2023
Response from Renaissance Dallas Addison on Nov 6, 2023
Hello Ivy,Thank you for being our guest at Renaissance Dallas Addison. We are happy to know you enjoyed your stay by giving us a 5 Star Rating. We hope to see you again in the future.

8/10 Good

Scott

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Would stay again.
Hotel was nice. Great restaurant/bar. Room was nice. Television channels weren't great. Limited number of channels but the ones they did have, not all worked.
Stayed 1 night in Oct 2023
Response from Renaissance Dallas Addison on Oct 30, 2023
Hello Scott,Thank you for being our guest recently at Renaissance Dallas Addison. Thank you for alerting us that not all the channels worked in your guestroom. We will certainly get that fixed.Best regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fair Trip
We had a great experience staying here for the fair. We were a little late on check out and they worked with us. It was only 20 minutes from downtown!
Stayed 1 night in Oct 2023
Response from Renaissance Addison on Oct 21, 2023
Thank you for staying with us. We are thrilled that you had a great stay! Thank you again and we look forward to seeing you again soon.

6/10 Okay

Brittany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
We went for a business convention. Room was very clean. Beds were super comfortable. However, we did not get coffee replenished or toilet paper when the house keepers cleaned the room. I am very thankful it was close to surrounding restaurants because the food was entirely overpriced and a ridiculously long wait.
Stayed 2 nights in Oct 2023
Response from Renaissance Dallas Addison on Oct 16, 2023
Hello Brittany,Thank you for being our guest recently at Renaissance Dallas Addison. We are happy to know you enjoyed the comforts of the Renaissance Bedding Program. We certainly apologize that you guestroom was not cleaned and replenished properly. That is never our intention. We are close to many restaurants within walking distance so we are happy to know that this worked out for you since our menu offerings did not meet your needs. We hope to see you again during your next trip to Addison.

10/10 Excellent

Lisa

Stayed 2 nights in Oct 2023
Response from Renaissance Dallas Addison on Oct 17, 2023
Hi Lisa,It looks like you enjoyed your stay at Renaissance Dallas Addison. We look forward to seeing you the next time you in the area.Regards,

6/10 Okay

Aaron

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stay at the renaissance in Frisco. Its only 10 min away but a whole lot nicer. This hotel is dated. On the plus side, the massage we received at the spa was incredible. Highly reccomend.
Stayed 3 nights in Oct 2023
Response from Renaissance Dallas Addison on Oct 11, 2023
Hello Aaron,Thank you for being our guest recently at Renaissance Dallas Addison. We are happy to know you enjoyed your massage but disappointed that you did not entirely enjoy your stay. We'd love to have another opportunity to serve you.Best regards,

10/10 Excellent

Shannon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was centrally located with easy highway access. Lots of really great restaurants around the hotel. Appreciate they hosted the OU/Texas Red River Rivalry Pep Rally! So much fun.
Stayed 2 nights in Oct 2023
Response from Renaissance Dallas Addison on Oct 10, 2023
Hello Shannon,Thank you for being our guest for the Red River Rivalry. It's our favorite day of the year as our OU fans bring so much energy. Congrats on a fantastic win. We look forward to seeing you next year!

10/10 Excellent

María

Stayed 1 night in Sep 2023
Response from Renaissance Dallas Addison on Oct 26, 2023
Hello Maria,Thank you for the 5 out of 5 rating! We are happy to know you enjoyed your stay and we look forward to seeing you again during your next trip to Addison.Regards,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 1 night in Sep 2023
Response from Renaissance Dallas Addison on Oct 4, 2023
Hello Luis,Thank you for being our guest recently at Renaissance Dallas Addison. We are happy to know your enjoyed your stay and we look forward to seeing you again.

6/10 Okay

Ramavathi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Renaissance Dallas Addison on Sep 19, 2023
Hello Ramavathi,Thank you for joining us recently at Renaissance Dallas Addison. We hope to see you again in the near future and give us an opportunity to earn a 5 out of 5 rating.

8/10 Good

Karina

Stayed 2 nights in Sep 2023
Response from Renaissance Dallas Addison on Sep 8, 2023
Hello Karina,Thank you for the nice 4 out of 5 rating. We look forward to seeing you again the next time you are in the area.Regards,

6/10 Okay

Ashley

Business traveler
Stayed 2 nights in Aug 2023
Response from Renaissance Dallas Addison on Aug 28, 2023
Hello Ashley,Thank you for joining us recently at Renaissance Dallas Addison Hotel. We'd love for you to try us again in the hopes of getting a 10 out of 10 ranking. We look forward to seeing you.

10/10 Excellent

Michael

Stayed 2 nights in Aug 2023
Response from Renaissance Dallas Addison on Sep 19, 2023
Hello Michael,Thank you for the kind 5 star rating. We hope to see you again at Renaissance Dallas Addison.Best regards,

6/10 Okay

Anastassios

Stayed 2 nights in Aug 2023
Response from Renaissance Dallas Addison on Aug 22, 2023
Hello Anastassios,Thank you for being our guest recently at Renaissance Dallas Addison. We hope to see you again in the near future.

10/10 Excellent

Pablo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Renaissance Dallas Addison on Aug 12, 2023
Hello Pablo,Thank you for the kind ranking. We look forward to seeing you again at Renaissance Dallas Addison.

8/10 Good

Viraal

Traveled with family
Liked: Cleanliness, property conditions & facilities
We (my family and I) arrived late Friday evening and stayed here for 2 nights. The Check in process was smooth and quick. The room was nice and clean. A couple of issues : (1) The shower curtains in the bath tub are not adequate and the water comes out to the floor. (2) The Breakfast is not buffet style. It is a-la-carte and you can only have 1 dish from the menu and a coffee. This should have been specified on the website.
Stayed 2 nights in May 2023
Response from Renaissance Dallas Addison on Aug 1, 2023
Hello Viraal,Thank you for being our guest at Renaissance Dallas in Addison, TX. We are happy to know your check-in process was smooth. We are a bit puzzled on your review as we do not have shower curtains in our guest bathrooms. Our breakfast will change from a buffet style to a-la-carte depending on the number of guests in our hotel on that given day. We hope to see you again!

10/10 Excellent

Pam

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
You can stay there and not have to go anywhere.
Stayed 2 nights in Jun 2023
Response from Renaissance Dallas Addison on Jun 28, 2023
Hello Pam,Thank you for your kind remarks. We agree, this location is fabulous for anything you might want to do. We look forward to seeing you again.

6/10 Okay

Anibal, Naples

Business traveler
Terrible service. Though I left the room mid-morning, it was never cleaned. Called housekeeping around 6pm and was told there was nobody to service the room. The shower drain was blocked and it was unblocked after I complained. How was it possible not to notice it when cleaning the shower enclosure?
Stayed 2 nights in Jun 2023
Response from Renaissance Dallas Addison on Jun 28, 2023
Hello Anibal,Thank you for sharing your experience with us during your stay at Renaissance Dallas Addison. I certainly apologize for all the opportunities you found in your guestroom. That is not our standard and I will share your comments with our team. We hope to see you again and make up for our lack of response.

4/10 Poor

Juanita

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities
I enjoyed sitting outside of Starbucks under the large trees. It was quite pleasant. I HATED the fact that the BR floor was horribly HOT! Despite knowing the TAC was holding a GALA on Saturday night, with 400 people attending in formal wear, it was incredibly hot in the ballroom. The Proverb white wine tasted like pickle juice. The stores were not open, no manicurist or hair salon on site.
Stayed 1 night in Jun 2023
Response from Renaissance Dallas Addison on Jun 28, 2023
Hello Juanita,Thank you for sharing your experience with us during the conference you attended. The heat is tough to tackle sometimes so I apologize for it being so uncomfortable. The hair salon located on property is by appointment only. We hope to see you again.

10/10 Excellent

Nita

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A/C seemed too iffy. Room was Freezing at entry, but hot while sleeping. BR was hot
Stayed 1 night in Jun 2023
Response from Renaissance Dallas Addison on Jun 28, 2023
Hello Nita,Thank you for sharing your comment during your stay. I apologize for the temperature in our Ballroom and that made for an uncomfortable evening. We hope to see you again.

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Lots of surprise charges, no hot water... meh
Pros: Nice lobby; spacious hotel; decent amount of parking; proximity to restaurants (although you have to drive to them - can't walk due to the Parkway) Cons: Does anyone answer the phone here? Called numerous times/dates - took 3-4 days for someone to answer. No hot water in any of the multiple rooms we booked (on different floors). Called several times, hotel staff was indifferent ("we're trying to work on it" "we should have it fixed by morning"). Rooms were NOISY. Could easily hear people talking through walls, water running in bathrooms, etc.. When doors on adjacent rooms closed, your entire room will feel it. Parking controls were broken - gates were either fully open or locked closed. Still had to pay for parking, and then when we checked out, we were charged an extra $15 for parking even though the rooms had the parking fee. Called to resolve; couldn't get a straight answer. Later discovered the hotel charged us for the next person's stay in one of our rooms due to a clerical error. Took several phone calls to resolve it; again they were completely indifferent about the error and mostly confused as to why we called. I fully expect a canned response with an apology and how this will be reported to staff and blah blah blah. It's all lip service. In the end, this hotel doesn't seem to be run very well and definitely isn't up to the standards that the Renaissance chain used to have.
Stayed 2 nights in Jun 2023
Response from Renaissance Dallas Addison on Jun 12, 2023
Hello Anonymous,Thank you for sharing your comments with us at Renaissance Dallas Addison. We will certainly share them with all departments you identified. I would like to think that we resolved these opportunities for you? There are many members of our team that would be happy to review all the billing you mentioned, your guestroom satisfaction etc. Please reach out with you contact information so we can correct any errors.Thank you,

4/10 Poor

Rickey

Stayed 2 nights in May 2023
Response from Renaissance Dallas Addison on Jun 12, 2023
Hello Rickey,Thank you for staying with us at Renaissance Dallas Addison. It appears that your stay was not great. We look forward to hosting you again to gain a 5 out of 5 rating.

10/10 Excellent

Haden

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Renaissance Dallas Addison on May 23, 2023
Hello Haden,Thank you for the kind 5 out of 5 ranking. We are happy to know you enjoyed your stay and we look forward to seeing you in the future.

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. Jermaine at the front desk was great. I wish there was a way to get drinks and snacks after hours outside of the fancy restaurant, but it’s understandable. Clean room, great view, comfy bed. Remote didn’t work for one tv but there are two.
Stayed 1 night in Apr 2023
Response from Renaissance Dallas Addison on Apr 26, 2023
Hello Jason,Thank you for your kind remarks about your stay. I will share you feedback to Jermaine and our team. We look forward to seeing you again.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023
Response from Renaissance Dallas Addison on Apr 26, 2023
Hello John,Thank you for the 10 out of 10 rating. We look forward to seeing you again at Renaissance Dallas Addison.

6/10 Okay

Amber

Traveled with group
Liked: Cleanliness, property conditions & facilities
This property did not have valet, parking was limited and no shuttle.
Stayed 1 night in Apr 2023
Response from RenAddison on Apr 7, 2023
Dear Amber,Thank you for sharing your review. We hope to have our Valet open in the near future! For future reference please be sure to park in our garage. There are always plenty of spaces. Thank you again!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Everything was pretty good despite the fact that the person who helped with check in didn’t explain anything at all. We had to go back to the front to figure out about parking and that it would be charged at the end when we check out, nor did he explain what time check out was or where the pool was at but all in all everything else was great.
Stayed 1 night in Apr 2023
Response from Renaissance Dallas Addison on Apr 4, 2023
Hello Anonymous,Thank you for your 10 out of 10 rating. We certainly apologize that we did not share out hotel amenities with you upon arrival. We are happy to know that that you did enjoy your stay. We look forward to seeing you again!

10/10 Excellent

Drew

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2023
Response from Renaissance Dallas Addison on Mar 20, 2023
Hi Drew,Thank you for the kind 10 of 10 ranking. We look forward to seeing you the next time you are in Addison.

10/10 Excellent

ERNEST

Stayed 1 night in Mar 2023
Response from Renaissance Dallas Addison on Apr 4, 2023
Hello Ernest,Thank you for the 5 out of 5 rating. We look forward to seeing you again soon!

10/10 Excellent

Ahmed

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Kind front desk lady
Stayed 3 nights in Feb 2023
Response from Renaissance Dallas Addison on Feb 13, 2023
Hello Ahmed,Thank you for the kind star rating. We look forward to seeing you again.

6/10 Okay

The Winsome

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The lobby was beautiful but there was a smell of gas. The bathroom shower area wasnt as clean as it could have been. Overall OK but not qorth the price per night.
Stayed 2 nights in Jan 2023
Response from RenAddison on Jan 23, 2023
Dear The WinsomeThank you for sharing your experience with us. We are delighted you enjoyed our lobby area. I do apologize for your shower cleanliness. I will share with our team.

6/10 Okay

Jose

Business traveler
Disliked: Room comfort
late ckeck ins
we were not able to ckeck in till later in the night because our room was not available and didnt have enough pillows or blankets. when asked about any accommodations due to late check in and lack of pillows all they said was that they couldnt do anything because we booked our room through online or hotels.com
Stayed 2 nights in Jan 2023
Response from Renaissance Dallas Addison on Jan 18, 2023
Hello Jose,Thank you for your comments, we will certainly take note of these opportunities for future arriving guests.

10/10 Excellent

Enyi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean and spacious.
Response from Renaissance Dallas Addison on Jan 16, 2023
Hello Enyi,Thank you for rating us 5 our 5. We look forward to welcoming you back in the future.

4/10 Poor

Susan

Business traveler
Liked: Cleanliness
I liked that the hotel was able to accommodate the conference we attended. I was disappointed with the following: 1)lighting in the rooms - very dull 2) phone in room was broken and was not repaired after mentioning to front desk 3) escalator was often broken 4) staffing in restaurant and lounge extremely inadequate for the size of conference - surely they know a 1,000 people are coming in advance 5) restaurants around did not know there was a conference and they were understaffed as well 6) staff were friendly and helpful but understaffed
Stayed 3 nights in Jan 2023
Response from Renaissance Addison on Jan 10, 2023
Dear SusanWe sincerely apologize that we did not meet your expectations - nor our own. Thank you for sharing your feedback so that we may address the issues to prevent them from reoccurring.Again, thank you for sharing and we hope to have the opportunity to better serve you in the near future.

8/10 Good

Laudi

Stayed 1 night in Dec 2022

8/10 Good

Tyler

Stayed 1 night in Dec 2022

10/10 Excellent

Will

Stayed 1 night in Dec 2022

10/10 Excellent

Theresa

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022
Response from Renaissance Addison on Dec 28, 2022
Hello Theresa,Thank you for the great review! We are thrilled that you enjoyed your time with us and we look forward to seeing you again in the near future!

10/10 Excellent

Enyi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was very much enjoyed to stayed in the hotel.
Response from RenAddison on Nov 2, 2022
Hello EnyiThank you for the great review. Thank you for choosing to stay with us and we hope to see you again very soon.

10/10 Excellent

Joe

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2022
Response from RenAddison on Feb 24, 2023
Dear Joe, We are thrilled you had a great stay! Thank you for choosing us!

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2022
Response from Thank you on Oct 24, 2022
Hello Anonymous,Thank you for your feedback. It does not appear you enjoyed your stay entirely. We hope you'll give us another try.