Free shuttle to AT&T Stadium highlight of stay
Posted Sep 3, 2016
I booked a room here as I was looking for a hotel that offered free shuttle service to AT&T Stadium and back again once the game was done. That part of stay was great. I also usually hate hotel beds as I wake up stiff and sore, but didn't as the bed in our room quite comfortable. The rest of our stay wasn't great unfortunately. The walls are very thin, so prepare to hear your neighbors, which, to be fair, isn't uncommon at a hotel...we just happened to be neighbors to a couple who coughed what seemed to be non-stop and when they weren't coughing, they kept bumping/hitting the wall we were sharing. The exterior noise was also very noticeable with the ability to hear vehicle doors/trunks slam shut, people talking, and car alarms being turned on. The TV remote worked intermittently and our room smelled quite funky. It took 4 hours for the pillows and bedding for the sofa sleeper to be delivered (these weren't already in the room). The chest of drawers had a big chunk of its finish missing and the paint in the bathroom looked like it was just slapped on. The breakfast offered was meager...the only hot item was waffles, otherwise it was muffins and cereal. In conclusion, it's a hotel that needs some attention. It served its purpose, but I don't think I'd stay there again.
Comment from Hotel Management
Sep 8, 2016 by Guest Relations Manager , Hotel Management
We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways and you enjoyed the comfy bed. Though I regret to hear that you weren't thoroughly impressed with our service with the bedding for the sofa sleeper and the room wasn't to your standards of comfort. We thank you for your detailed review so we may address these issues to improve our overall guest experience.