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Reviews of Holiday Inn Express Dallas Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express Dallas Downtown, an IHG Hotel
302 S Houston Street, Dallas, TX

Reviews

7.0

Good

Rating 10 - Excellent. 492 out of 1439 reviews" "
Rating 8 - Good. 302 out of 1439 reviews" "
Rating 6 - Okay. 248 out of 1439 reviews" "
Rating 4 - Poor. 167 out of 1439 reviews" "
Rating 2 - Terrible. 230 out of 1439 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jhonny

Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was pretty good. It is an old hotel that has had a pretty awkward remuddle. There is also no onsite parking even though it slyly advertises there is. Yes, there is, but its city parking lots easily available in any case. All that being said, its clean and the staff is very friendly. The breakfast is pretty good and the coffee is hot. I would stay here again.
Stayed 3 nights in Apr 2024

8/10 Good

Lucy, Manitou Springs

Liked: Cleanliness, staff & service
Nothing much
Stayed 1 night in Apr 2024

6/10 Okay

Dr. Joel, Colorado Springs

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is in need of serious renovation.
Stayed 3 nights in Apr 2024

8/10 Good

Bonnie

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Small rooms but housekeeping was great
Stayed 3 nights in Apr 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Good

Herman, Houston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown close to activities
Stayed 3 nights in Mar 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

2/10 Terrible

RANJIT S

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs inside room
Stayed 1 night in Mar 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 Good

Sualata

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Staff great. Surrounding area not so great. Smell of cleaning solution overpowering the entire hotel. Parking was a meh.
Stayed 1 night in Feb 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 Excellent

Summer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the courthouse and downtown locations. Parking is in a public lot at a fee. Loading/unloading is available in front of the hotel, however, there isn't much room. I recommend getting there before dark to optimize safety.
Stayed 3 nights in Mar 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Mar 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Jay, hallsville

Traveled with family
Check in was fast and easy, room is a little small but clean. Had good breakfast and coffee and juices . Centrally lactated in downtown area . Would stay here again.
Stayed 1 night in Mar 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okay

Janet

Stayed 1 night in Mar 2024

4/10 Poor

bryony

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
terrible parking will not stay here again
Stayed 1 night in Mar 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Good

Jacob

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The stay was in a very convenient part of town, but we had ants on the 9th floor and it just overall wasn’t stellar. Additionally the hotel was super warm when we got there. It was averaging at about 76 degrees when the thermostat was set to 70 or below.
Stayed 3 nights in Mar 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 Poor

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No parking for the hotel. You have to use metered parking in a bad area or walk 3 blocks from a parking area. Extremely inconvenient. Will not book here in the future
Stayed 1 night in Mar 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

6/10 Okay

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel itself is fine. No parking!! Had to walk to find parking in the rain. Don’t recomend just because of that. Everything else was fine.
Stayed 1 night in Mar 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 Good

Angela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for Dallas touring! Bonus, the building has historical significance as well. The rooms are rather small, but location is excellent, breakfast is provided, and it met our needs for a quick Dallas pitstop.
Stayed 1 night in Mar 2024
Response from Neal on Apr 10, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okay

Kristi

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Property is very dingy. The rooms are tiny. Feels more like a large closet with a bed inside of it. No onsite parking.
Stayed 2 nights in Mar 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

4/10 Poor

Leslie

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
There was no restaurant at the hotel even though that was advertised. There was also no parking and the parking they did provide was suppose to be at a discount with their coupon code. The coupon code didn’t work and when I told the staff this they shrugged their shoulders and told me I’d have to go through the parking lot company to get the discount. The breakfast hours they posted were also not accurate. They were late every morning serving breakfast. I am a single mom with a toddler and I thought this would be an easy hotel for us, and it was the most incovenient hotel.
Stayed 2 nights in Mar 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 Excellent

Catherine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the street from the George Allen Courthouse, very convenient for lawyers and witnesses. Price reasonable, room small but comfortable and clean with internet, microwave, and fridge.
Stayed 1 night in Mar 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

2/10 Terrible

Jessica

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
While traveling with my young daughter for a cheer competition, they gave an adult male guest a key to my room. He attempted to get into my room at 10:30 pm at night. Thankfully I had the door latch locked and brought my own door stop and safety alarm so I was able to detour him.
Stayed 3 nights in Feb 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

8/10 Good

wendy

Stayed 1 night in Feb 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 Poor

Leah

Stayed 2 nights in Feb 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

6/10 Okay

Cameron

Stayed 1 night in Feb 2024
Response from Neal on Apr 10, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

2/10 Terrible

Jessica

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My bracelet was stolen by housekeeping. Nice hotel, but I wouldn’t recommend you bring anything of value, because they will take it. Parking is also horrible.
Stayed 1 night in Feb 2024
Response from Neal on Feb 29, 2024
Hello, We did check everything and nothing was found in the room that you stayed in, our staff is honest and always report our guests belonging to our lost and found department. we are sorry to hear that you lost it.

2/10 Terrible

jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Neal on Feb 29, 2024
Dear Guest,We appreciate your feedback and apologize for any inconvenience. Ensuring a pleasant stay is our priority, and we're addressing issues that you experienced. We value your input and are committed to making improvements for a better experience in the future.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best IHG Brand Hotel! Extremely clean and comfortable with fresh breakfast! Will definitely stay again!
Stayed 1 night in Feb 2024
Response from Neal on Feb 29, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Good

Jangkyu

Stayed 1 night in Feb 2024
Response from Neal on Apr 10, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Tangle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Neal on Feb 29, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Elizabeth Pamela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location ! Staff very friendly
Stayed 2 nights in Feb 2024
Response from Neal on Feb 29, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Neal on Feb 29, 2024
Thank you for staying with us! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okay

Jalisa

Disliked: Property conditions & facilities
No parking
Stayed 1 night in Feb 2024
Response from Neal on Feb 12, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

6/10 Okay

Abel

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Neal on Feb 12, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was exceptionally warm and accommodating. It provided peace of mind knowing there was a security system in place to ensure only guests could access the premises. While the rooms were somewhat compact, the fantastic location, mere steps away from one of America's most significant historical sites. Would return.
Stayed 2 nights in Feb 2024
Response from Neal on Feb 12, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Good

Polly

Stayed 1 night in Feb 2024
Response from Neal on Apr 10, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Neal on Feb 12, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Christy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Feb 2024
Response from Neal on Feb 12, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

6/10 Okay

James

Liked: Staff & service
Disliked: Cleanliness
I have never encountered a Holiday Inn like this. Would not accept my bank card to hold for deposit, as they said it was “prepaid.” It’s an online banking but i have used that account at every other holiday inn, even out of the country. Front desk staff did not have a solution of what we could do and we had already paid in full (non refundable) on site. I was able to give them a cash deposit and no issues with receiving that back. Parking is TERRIBLE. While they list “$15 parking”, they don’t tell you that it is about three blocks away, across from a greyhound bus station, construction ongoing that you will walk through and around, and homeless all down the street. There is some sort of bar or club right next to the hotel as well so it was very loud at night. Might as well of slept in the club lol. The room was TINY. (Standard king) And when I say tiny I mean we literally had to move over for the other person to walk by to the other side of the bed. While our room was not “dirty”, it was definitely not “hotel clean.” Spots all over glass shower, dust or dirt in corners, etc.
Response from Neal on Feb 12, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Neal on Apr 10, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

2/10 Terrible

Trevor

Traveled with group
Got robbed at the hotel. Vehicle broken into because they have offsite parking
Stayed 1 night in Feb 2024
Response from Neal on Feb 12, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

6/10 Okay

Maru

Disliked: Cleanliness, staff & service, property conditions & facilities
The heater very close the bad and some noise the heater also
Stayed 2 nights in Jan 2024
Response from Neal on Jan 29, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

2/10 Terrible

Ryan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The guy at the desk was nice.. that’s all I got for this review thats good. This place is a dump. The parking is so far, it’s so inconvenient . It’s not safe to walk from the parking lot to the hotel that is more than 2 streets away. It’s far. The room literally had a bed and a night stand because the room was so tiny 2 people wouldn’t fit to stand on one side of the bed. I was really embarrassed to stay here . The bathroom was so small.. it’s a terrible hotel. Do not recommend this hotel zero stars
Stayed 1 night in Jan 2024
Response from Neal on Jan 29, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay!
Stayed 2 nights in Jan 2024
Response from Neal on Jan 29, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 Poor

Jason

Traveled with partner
Disliked: Amenities, property conditions & facilities
No on site parking . Closet parking offered was two blocks from Hotel. Parking that was offered or recommended was a pay per day parking area.
Stayed 2 nights in Jan 2024
Response from Neal on Jan 29, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

4/10 Poor

Richard

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Neal on Jan 29, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

10/10 Excellent

Kirk

Stayed 1 night in Jan 2024
Response from Neal on Jan 29, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking.distance to the convention center. Free breakfast with lots of options. Parking lot nearby.
Stayed 2 nights in Dec 2023
Response from Neal on Jan 29, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

2/10 Terrible

Art

Stayed 1 night in Jan 2024
Response from Neal on Feb 12, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Neal on Jan 17, 2024
Thank you for your kind comment! It is great to hear that we were able to meet your expectations of service and hospitality! Your feedback will encourage all our staff as we strive to provide an exceptional and memorable experience for every guest. We cannot wait to see you again!

4/10 Poor

vickie

Business traveler
Disliked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Neal on Jan 17, 2024
We sincerely apologize for the unpleasant experience, Your comfort and satisfaction are paramount, and these issues do not meet our standards. We will investigate and address these problems to ensure a better experience for all guests. We appreciate your understanding and hope for another chance to provide an improved stay in the future. Your feedback is valued, and we are committed to making necessary improvements.