Outdoor pool

Reviews of Comfort Inn Dallas Park Central

2.5 out of 5
Comfort Inn Dallas Park Central
7815-A Lyndon B Johnson Freeway, Dallas, TX

Reviews

6.6
Rating 10 - Excellent. 92 out of 366 reviews" "
Rating 8 - Good. 97 out of 366 reviews" "
Rating 6 - Okay. 66 out of 366 reviews" "
Rating 4 - Poor. 48 out of 366 reviews" "
Rating 2 - Terrible. 63 out of 366 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner was very noisy, and it was not (or could not be) fixed by the time I checked out.
Stayed 4 nights in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Bob,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Mya

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 31, 2024
Hi Mya,Greetings! Our team is delighted to have provided you with suitable accommodation for your trip here. We are happy to see this awesome 5-star rating and we hope to welcome you back again before long.

6/10 Okay

Felicia

Stayed 2 nights in Dec 2023
Response from Sophia CSR on Jan 6, 2024
Dear Guest,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

10/10 Excellent

Shaunelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 30, 2023
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Yolanda

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Unsafe!
I felt very insafe unpin arrival of the hotel. It was rated a 4 star and it was definitely not. There was a lot of suspicious activity going around the hotel. I felt very uneasy and not safe. I did not have. Choice to stay because I was there on business. I will not stay here again.
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 14, 2023
Hi Yolanda,We regret any inconvenience you experienced during your stay. As a family-friendly hotel, ensuring safety and security is our utmost priority. We strive to create an environment where all guests feel secure. To address your concerns effectively, we would appreciate more details about your specific insecurities, allowing us to implement corrective measures for your future visits.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean hotel
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Dear Guest,Thank you for taking the time to share your feedback! We're glad to hear that you recognized the efforts of our team in providing you with a positive experience. Wishing you many more enjoyable stays with us in the future!

4/10 Poor

kaylee

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wasn’t to nice, the hotel wasn’t the greatest it smelled musty. It had drugs all around. Just my opinion.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 28, 2023
Dear Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

2/10 Terrible

Monica

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was extremely dirty, people smoke in their rooms so the hallways reek and the smell lingered into the room and on my items and self. Not safe for children and I would not recommend this hotel.
Stayed 4 nights in Nov 2023
Response from Sophia CSR on Nov 18, 2023
Dear Guest,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns and improvements are underway.

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 16, 2023
Dear Guest,Thank you for choosing us and completing the survey regarding your recent stay at our property. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

rafael

Business traveler
Liked: Cleanliness, staff & service, room comfort
Remodeling and painting was performed during my stay. Overall stay was ok
Stayed 4 nights in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

4/10 Poor

Lynn

Disliked: Property conditions & facilities
Hotel is outdated.
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 9, 2023
Dear Guest,As you have rated us below 5, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior, and we regret that this was not your case. We welcome all your honest comments, whether it is positive or negative to improve our services. Hope to serve you better in the future.

8/10 Good

Nelson

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 8, 2023
Dear Guest,Thank you for awarding us a 4-star rating. We're delighted to learn that you had a positive experience with our service. If there are any particular areas you believe we could refine to earn that fifth star, please feel free to share. We're constantly seeking ways to elevate our services and ensure our guests have the best possible experience. We look forward to the chance to serve you again in the future.

2/10 Terrible

Cole

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had blood stains on the curtains, stains all over the bedding, head boards covered in grease and splintered , mold throughout the room. Bathroom door did not close, shower and ac did not work, liquor bottles blunt wraps All over the parking lot, people trying to sell you drugs inside. All night loud music, sirens, screaming and fighting. Highly unsafe and disgusting. Please do not ever come here.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 30, 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Nelson

Liked: Cleanliness
Disliked: Staff & service
Staff were not trying too assist me
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 23, 2023
Dear Guest,We apologize for this interaction and will follow up with the team to ensure this does not happen in the future to you or any other guest. Please be assured that this is not an everyday occurrence with our team. We hope you will give us another opportunity in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great value, wonderful staff who really do treat you like family, I've stayed at luxury resorts and I am very pleased to say I will be staying here again.
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

2/10 Terrible

Amanda

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
Was given a fourth floor room, we stayed five days and after the first day construction began on our floor. Wet paint, spackel and dry wall followed into our room every time we left, the furniture was more than worn, pipes popped every time someone in the common area took a shower.. you get what you pay for.
Stayed 5 nights in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Car got stolen and property was nasty
Stayed 3 nights in Oct 2023
Response from Sophia CSR on Oct 17, 2023
Dear Guest,I sincerely regret for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. We are actively investigating why this incident happened. For any further concerns please call up the property for the resolution.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to rest up
Quick and easy check in. Friendly service. Very clean and comfy room.
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 13, 2023
Dear Guest,We are thrilled to know that everything was to your liking. We endeavor to make our guest's stay enjoyable, and we are proud that we accomplished our goal.

2/10 Terrible

Jeanette

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sophia CSR on Oct 11, 2023
Dear Guest,We are sad to see this rating. We regret the inconvenience you faced. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 Poor

Loida

Disliked: Cleanliness, staff & service, property conditions & facilities
Bedding was stained. So were the curtains and lampshades. A face towel smelled strong of kerosine
Stayed 1 night in Oct 2023
Response from Sophia CSR on Oct 11, 2023
Der Guest,Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect in the near future.

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 16, 2023
Hi Jorge,Earning a perfect 10-star rating from our valued guests fills us with gratitude and inspires our ongoing commitment to delivering exceptional service. We're thrilled that your stay was enjoyable, and we eagerly look forward to hosting you again during your upcoming journeys.

8/10 Good

Jeronimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 16, 2023
Hi Jeronimo,Appreciate you for sharing the rating of your recent stay with us. Glad that you had a nice stay with us. However, our team goal is to give you an awesome stay. If you have any suggestions please share them with us. Hope to serve you better on your next visit.

8/10 Good

Janice

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay
It was a nice hotel for the price. It was loud sounded like a herd of cattle above my room. And though smoking wasn’t allowed, the smell of cigarette smoke was pretty strong when I checked in.
Stayed 2 nights in Sep 2023
Response from Sophia CSR on Sep 14, 2023
Hi Janice,Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Justin

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia CSR on Sep 16, 2023
Hi Justin,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

8/10 Good

Lilian

Stayed 11 nights in Aug 2023
Response from Sophia CSR on Sep 9, 2023
Hi Lilian,I appreciate your rating regarding our hotel. Your satisfaction is of utmost importance to us, and we would be honored to have the opportunity to serve you again on your future trips. If you have any further feedback or suggestions regarding your stay, please write to us. Thank you for considering us, and we look forward to welcoming you back soon.

8/10 Good

JUAN, Laredo

Stayed 1 night in Aug 2023
Response from Sophia CSR on Sep 19, 2023
Hi Juan,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

4/10 Poor

Jasmine

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is rundown and needs updating ASAP! There were cracks and hotels all around the foundation walls in the room. The sheets and blankets were stained and had burn holes in them. There were dead bugs by the window and inside the ceiling lights in the room. The pool was locked the entire time because no one would clean it and the hotel staff was hardly ever at the desk.The only plus is the bed was comfortable. The nightly fee was cheap so, you get that you pay for with this hotel.
Stayed 2 nights in Aug 2023
Response from Sophia CSR on Aug 13, 2023
Hi Jasmine,Sincerely appreciate your feedback and regret any inconvenience you experienced during your stay. We deeply value your insights as they enable us to continuously improve our services. Our reputation team is actively addressing the concerns you raised regarding the room's condition, and we are committed to promptly updating and enhancing the facilities. We apologize for any oversights in cleanliness and maintenance and assure you that corrective measures are being taken. We apologize for any inconvenience regarding pool access, as we strive to ensure a pleasant and refreshing experience for our guests. While we're pleased to hear you found comfort in the bed, we are determined to exceed your expectations on all fronts moving forward. We invite you to revisit, giving us the opportunity to showcase the positive changes we are implementing. Thank you for your valuable input, and we look forward to hosting you again soon.

8/10 Good

Portia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good break fast
Stayed 1 night in Aug 2023
Response from Sophia CSR on Aug 9, 2023
Hi Portia,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

6/10 Okay

Haley

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Towels were dirty, burn holes in the sheets, phone in room didn’t work, alarm didn’t work, the bathroom door was loud, no body wash bottle. Only provided two towels for 2 queen beds, should be 4..
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 29, 2023
Hi Haley,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you again in the future.

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
All the workers were awesome and accomidating I went down for surgery
Stayed 2 nights in Jul 2023
Response from Sophia CSR on Jul 27, 2023
Hi Christina,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Front desk clerk was rude. Right when u walk in the place had a bad smell. When getting off elevator to go room you get hit with a big oh smell of Marijuana. It waa so strong down the whole hallway and in are room. The room looked like the previouse guest just left. Hair was all over the sheets. Floor hadnt been sweept. This hotel was a nightmare.
Stayed 1 night in Jul 2023
Response from Sophia CSR on Jul 16, 2023
Hi Jennifer,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We will investigate these issues and will take the required measures. We hope to serve you better next time.

6/10 Okay

kent

Traveled with group
Stayed 5 nights in Jun 2023
Response from Sophia CSR on Jul 7, 2023
Hi Kent,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.

8/10 Good

ewuzie

Stayed 1 night in Jun 2023
Response from Sophia CSR on Jul 16, 2023
Hi Ewuzie,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience for our guests. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Luis Munoz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Sophia CSR on Jun 26, 2023
Hi Luis,We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 5-star rating, and we hope to welcome you back again before long.

10/10 Excellent

Mikeanthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is always great! Right between galleria and north park and there’s plenty of food options around the area. Great place to stay!
Stayed 1 night in Jun 2023
Response from Sophia CSR on Jun 24, 2023
Hi Mike,Thanks a million for posting such a fascinating note about our facilities and services. We are so inspired to see your great review post your stay. We promise to remain committed to our hard work to provide every guest with marvelous accommodations.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Sophia CSR on Jun 6, 2023
Hi Glenn,Appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Sonia

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Sophia CSR on May 30, 2023
Hi Sonia,We appreciate your 6-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was filthy.
Stayed 2 nights in May 2023
Response from Sophia CSR on May 29, 2023
Dear Guest,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

8/10 Good

Tuna

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2023
Response from Sophia CSR on May 23, 2023
Hi Tuna,Thank you for your 4-star rating! We're glad to hear that you enjoyed your experience with our service. We always strive to provide the best possible experience for our customers, so if there is anything that we could improve upon, please do not hesitate to let us know. We appreciate your feedback and hope to have the opportunity to serve you again in the future.

2/10 Terrible

Cassandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sophia CSR on May 10, 2023
Hi Cassandra,Sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Salina

Apparently remodeling -ceiling in first floor hallway is open or tiles hanging unsightly but not dangerous. Remainder of common areas neat and new. Housekeeping seem lacking spills on carpet not cleaned-one trash can not emptied
Stayed 1 night in May 2023
Response from Sophia CSR on May 8, 2023
Hi Salina,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

8/10 Good

Charles

Liked: Cleanliness, room comfort
The breakfast was not Good at all.
Stayed 1 night in May 2023
Response from Sophia CSR on May 5, 2023
Hi Charles,We thank you for staying at our hotel and giving us feedback. Your appreciation for the hotel is encouraging. We regret that our breakfast was not up to your liking. I hope otherwise you had a nice stay. Guest comments always help us to continuously improve. Please do visit us again.

10/10 Excellent

Rubén

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 20, 2023
Hi Ruben,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

4/10 Poor

Jorge

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Yes
Stayed 4 nights in Mar 2023
Response from Sophia CSR on Apr 8, 2023
Hi Jorge,We appreciate your 2-star rating. We hope you had a nice stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Yonatan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 6, 2023
Hi Yonatan,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Kashaena

Stayed 1 night in Apr 2023
Response from Sophia CSR on Apr 24, 2023
Hi Kashaena,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Marie Noelle

Stayed 1 night in Mar 2023
Response from Sophia CSR on Apr 6, 2023
Hi Marie,We are constantly looking for methods to improve our services. If you have any further feedback or suggestions regarding your stay, please write to us. We assure you the best of our services at all times.

2/10 Terrible

Marie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would NEVER BOOK HERE AGAIN, I’d sleep in my car 1st
Stayed 4 nights in Feb 2023
Response from Sophia CSR on Feb 28, 2023
Hi Marie,I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

8/10 Good

Atziry

Liked: Cleanliness, staff & service, amenities
Staff were friendly. Easy check in. Safe area. Only thing I didnt like was the strong smell of weed and could even smell it inside my room.
Stayed 3 nights in Feb 2023
Response from Sophia CSR on Feb 22, 2023
Hi Atziry,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

2/10 Terrible

Morgan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
honestly this was the worst experience there was only one person working who was extremely upset and unhappy with his life and took it out on all the customers there was a line at the front desk at all times there was stains on the floor on the bed on the walls in the drawers there was debris and could have been a motel that you rent by the hour when we asked for a refund it was a very difficult process as the one man working did nothing to make the experience better the water was freezing cold and staff made a laughable excuses for all the problems. Do not recommend STAY THE heck AWAY
Stayed 3 nights in Feb 2023
Response from Sophia CSR on Feb 21, 2023
Hi Morgan,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.