Ratings based on 747 Verified Reviews

3.4 out of 5
61% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent

Posted Apr 19, 2018
The hotel staff was friendly; however, the room itself was not as nice as the staff. It was clean, but it just was comfortable.
Comment from Hotel Management
Apr 21, 2018 by Sal, Hotel Management
Dear Courtney, Thank you for taking the time to review your stay at our Dallas Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again. Sincerely, Sal S. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from ROGERS ARKANSAS

Posted Apr 17, 2018
ITS WAS GREAT STAY AND EXPERIENCE. FRIENDLY STAFF AND GREAT HOUSE KEEPING SKILLS.
Comment from Hotel Management
Apr 18, 2018 by Sal, Hotel Management
Dear Fausto, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Dallas. Sincerely, Sal S. General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

It's okay

Posted Apr 9, 2018
The room was okay, although i had booked a excecutive room with 2 double beds and 1 sofa bed, i was given a double TWIN room with NO sofa bed.
Comment from Hotel Management
Apr 10, 2018 by Sal, Hotel Management
Dear kb, Thank you for taking the time to review your stay at our Dallas Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again. Sincerely, Sal S. General Manager
2 out of 5
by A verified traveler

Clean But Noisy

Posted Mar 27, 2018
Don't stay here if you need to get a lot of sleep. It's too bad cause everything else about it is great. But the freeway is 50 yards away, the walls are thin, and you will hear it all. Otherwise, it's clean, convenient location, and the staff is great.
Comment from Hotel Management
Mar 27, 2018 by Sal, Hotel Management
Dear Anonymous, Thank you for taking the time to review your stay at our Dallas Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again. Sincerely, Sal S. General Manager
2 out of 5
by A verified traveler

Room is okay

Posted Mar 26, 2018
Just basic, room was okay... breakfast was cheap, no egg was offered for breakfast
Comment from Hotel Management
Mar 27, 2018 by Sal, Hotel Management
Dear Ak, Thank you for taking the time to review your stay at our Dallas Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again. Sincerely, Sal S. General Manager
2 out of 5
by A verified traveler

Posted Mar 23, 2018
The staff was nice and very friendly. They were also kind enough to let us check in early but the room was horrible. The bed had, I am assuming, dog hair all over it, there was pet food on the carpet next to the bed, and the pillow cases were a dingy off white color. The linen smelled too. Would not be staying here again in the future.
Comment from Hotel Management
Mar 26, 2018 by Sal, Hotel Management
Dear Anonymous, Thank you for taking the time to respond. It appears that we did not meet your expectations on this visit. Rest assured that the corrective measures have been taken to correct the issues at hand. We look forward to serving you again. Sincerely, Sal S. General Manager
1 out of 5
by A verified traveler from houston

can't believe it's gotten so bad

Posted Mar 21, 2018
when i arrived at the hotel, the front desk clerk told me she had to walk me to my room because the key maker was not working. Once i got into my room the toilet had been used and stuffed with toilet paper. it was disgusting! when i called the front desk to be moved into a clean room, she said there were no rooms available (it was midnight) and i had to work early the next day. we always stay at this hotel for work, but never again!
Comment from Hotel Management
Mar 24, 2018 by Sal, Hotel Management
Dear James, thank you for taking the time to review your stay at our Dallas Uptown location. Rest assured that we have taken the corrective measures on the issues commented on. We appreciate you sharing your thoughts with us. Sincerely, Sal S. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Mar 13, 2018
yes, with a caveat. Noisy upstairs overhead with sounds of kids running around. Our room on the lower level as I don't do stairs--also inconvenient with luggage. Also heat/AC didn't work properly--temperature set at 60 but didn't blow anything but barely cool air--nothing cold. Room was fine. Don't know if we will stay again on our next trip to Dallas.
Comment from Hotel Management
Mar 14, 2018 by Sal, Hotel Management
Dear Anonymous, Thank you for taking the time to review your stay at our Dallas Texas location. You are very important to us and we appreciate you sharing your thoughts with us. We look forward to serving you again. Sincerely, Sal S. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted Mar 9, 2018
Nice hotel close enough to downtown and restaurants. Everything was really nice
Comment from Hotel Management
Mar 12, 2018 by Sal, Hotel Management
Dear Anonymous, Thank you for taking the time to review your stay at our Dallas Uptown location. We are happy that you had a great stay and hope to serve you again soon. Sincerely, Sal S, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with great location.

Posted Feb 27, 2018
We got a smoking room that was quite dirty, even a used match left by the TV. Bottom mattress dirty and floor behind the night stand. Discovered when I pulled it out to plug in a fan. We were moved to a non-smoking room the next day and it was much cleaner. You can tell this used to be a motel six and it is not up to LaQuinta's usual standards nor mine.
Comment from Hotel Management
Mar 1, 2018 by Sal, Hotel Management
Dear Anonymous, Thank you for taking your time to review your stay. Apparently we failed to meet your expectations. I can assure you we've adequately inspected the room you had, and will take corrective measures for the other issues you commented on. Hopefully these changes may encourage you to give us another try. We look forward to serving you again. Sincerely, Sal S. General Manager