Best customer service I've ever had.
Posted Oct 2, 2016
I booked a two night stay at this hotel because it was close to a local hospital where I was scheduled to have some medical procedures done. I arrived at the hotel early hoping I could check in and make it to my first appointment. Although they were not able to accommodate me immediately they said they would see what they could do. Within 30 minutes they had a room ready and I was checked in. Keep in mind this was 10 o'clock in the morning! The entire staff was extremely helpful during my entire stay. The van driver asked me to let him know what time I'd need to be at my appointment and was waiting for me when I came down. He also gave me his number to call him afterwards and again was there waiting to pick me up. As luck, or no luck, would have it I ended up staying in the hospital the next night. The hotel staff was very understanding of my situation and refunded my room charge for the unused night! And if all this wasn't enough, the van driver even picked me up at the hospital and drove me to the airport. Unbelievably nice people and I can't say enough about the great treatment I received. I will definitely be staying here for any visits I have in the future.
Comment from Hotel Management
Oct 9, 2016 by Devonne Khanal, AGM, Hotel Management
WOW! 5 STARS! Your kind comments are very much appreciated. We are happy to hear that you enjoyed your time with us during your recent stay. It is also great to hear your sincere sentiments about our 5 STAR, Tony. He is one of a kind and a major asset to our driving team! If we may be of any assistance with a return visit, please don't hesitate to reach out. It would be our pleasure to see you again!