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Reviews of La Quinta Inn & Suites by Wyndham Garland Harbor Point

2.5 out of 5
La Quinta Inn & Suites by Wyndham Garland Harbor Point
375 East I-30, Bobtown Rd Exit, Garland, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 461 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 65 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Mona, San Jose

Traveled with partner
Liked: Staff & service
Hotel staff is friendly and responsive but the property is quite dated. Walls are paper thin and you can pretty much hear all your next door neighbors conversation. On some nights the shower didn’t have enough hot water.
Stayed 9 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Mona,We appreciate your kind words about our staff and will share your feedback about the property's condition with our team. We'll look into ways to address any noise disturbances and water temperature inconsistencies for a better experience for all guests in the future.

2/10 Terrible

Kristian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Hello Kristian,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to our hotel directly to share any feedback you may have so we can address your concerns and improve our services.

4/10 Poor

Stephen

Disliked: Cleanliness, property conditions & facilities
Very bad smell in room like marijuana. Had to request change. Overall not tidy.
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Stephen,We apologize for any inconvenience you experienced during your stay. Your feedback is important to us and will be shared with our housekeeping team for further review and improvement. If you have any further concerns, please feel free to reach out to our management team directly.

4/10 Poor

Angela

Traveled with partner
Disliked: Staff & service
The area was nice but the front staff was not welcoming and the breakfast was below average.
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Angela,We regret to hear your concerns about our front staff and breakfast. Your feedback is valuable for us to improve our services. We appreciate you bringing this to our attention for our ongoing efforts to enhance the guest experience.

8/10 Good

NHAT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator works but needs to be cleaned and smelling fresh. It smells like tobacco
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello NHAT,Thank you for bringing this to our attention. Rest assured, we will address the cleanliness issue with the elevator. We strive to maintain a pleasant environment for all our guests. Your feedback helps us improve our services for future visitors.

2/10 Terrible

Raven

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First, the customer service was poor. No greeting and the man was rude whenever I approached him with a question. There was used soap and a used towel in the bathroom from the previous person which is gross. Thirdly, there was a roach that came out of the shower drain and when I told them, they said “well this is the south.” Lastly, the hot tub NEVER got hot and the pool was ice cold. I don’t see how this place got a 8.5 rating in 2020 because they really deserve 5 or lower!
Response from Manager on Apr 20, 2024
Hello Raven,We apologize that your experience did not meet your expectations. We value all guest feedback as it helps us improve our services. Your concerns will be addressed with our team for future enhancements. Guest satisfaction is our top priority, and we hope for the opportunity to better serve you in the future.

8/10 Good

Latonya

Liked: Cleanliness, staff & service, amenities
I really didn’t like the fact that I had to go and get my card key rechecked because it didn’t work even though I had a 2 night stay.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 20, 2024
Hello Latonya,We apologize for any inconvenience you experienced during your stay. Guest satisfaction is our priority, and we encourage guests to reach out to our management team directly with any concerns for further assistance and feedback.

10/10 Excellent

Ashley

Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities
The staff was super friendly and helpful
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Ashley,We're delighted to hear you found our staff friendly and attentive during your stay. Our team takes great pride in providing exceptional service to all our guests. Should you choose to stay with us again in the future, we look forward to welcoming you back with the same level of hospitality and care.

4/10 Poor

Wendy

Traveled with family
Liked: Cleanliness, property conditions & facilities
The only reason I came Here was because your site said i was getting a smoking room the entire facility is no smoking that needs to be fixed... Misleading
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Wendy,We value your feedback and apologize for any confusion. Our property upholds a non-smoking policy to ensure a pleasant atmosphere for all guests. For future inquiries regarding smoking accommodations, we recommend contacting our management directly, who will be happy to assist you further. Thank you for bringing this to our attention.

4/10 Poor

Crystal

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Crystal,We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address any issues you encountered.

4/10 Poor

Terra

Disliked: Cleanliness, staff & service, amenities
The spanish girl was really rude at the front desk that worked on Friday 3/1/24. The pull out sofa bed was not clean, they did not accommodate Us either or switch rooms. The hall way smelled like dog urine, and some yellow stained towels were sitting in the hallway for 2 days straight. The outside is nice.
Stayed 2 nights in Feb 2024
Response from Manager on Apr 20, 2024
Hello Terra,We value your feedback and apologize for any inconvenience you experienced during your stay. Our team is dedicated to providing exceptional service and will address these concerns for future improvements. Your comments will be shared with the appropriate departments. Thank you for highlighting the positive aspects of our property as well.

8/10 Good

Rose

Liked: Cleanliness, staff & service
Weird elevator operation.
Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Rose,We apologize for any inconvenience you experienced with the elevator. Your feedback is valuable for us to improve our services in the future. Please contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

6/10 Okay

Courtney

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello Courtney,We appreciate you choosing our hotel for your stay! If you encountered any issues during your visit, please don't hesitate to reach out to us directly so we can address them accordingly. We hope to welcome you back for a better experience in the future.

2/10 Terrible

Cher

Stayed 1 night in Feb 2024
Response from Manager on Apr 20, 2024
Hello Cher,We're sorry to hear that your experience did not meet expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay.

2/10 Terrible

María

Stayed 1 night in Feb 2024
Response from Manager on Apr 20, 2024
Hello María,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to provide more details so we can address any concerns you may have. We value the opportunity to make things right for our guests.

6/10 Okay

Terra

Traveled with family
Liked: Staff & service
It was trash in the toilet and trash can. But I always keep bleach when going to hotel so I cleaned it, it did make me wonder about the bedding
Stayed 1 night in Feb 2024
Response from Manager on Apr 20, 2024
Hello Terra,We appreciate your feedback and apologize for any inconvenience you experienced. Please be assured that we take cleanliness seriously and have shared your comments with our housekeeping team for their immediate attention. Your comfort is our priority, and we hope to welcome you back for a seamless stay in the future.

10/10 Excellent

WINNY

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Manager on Apr 20, 2024
Hello WINNY,We appreciate your positive feedback and are delighted that you had a great experience at our hotel. Should you have any further comments or suggestions, please don't hesitate to contact us. Thank you for choosing to stay with us.

10/10 Excellent

WINNY

Stayed 1 night in Jan 2024
Response from Manager on Apr 20, 2024
Hello WINNY,We are thrilled to hear that you had a fantastic experience at our hotel! We appreciate your choice in staying with us and hope to welcome you back soon for another memorable stay.

10/10 Excellent

nancy

Business traveler, Traveled with partner
Liked: Amenities
Great staying
Stayed 2 nights in Jan 2024
Response from Manager on Apr 20, 2024
Hello nancy,We're delighted to hear that you had a great stay at our hotel. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.

6/10 Okay

Terra

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Did not have full size mirrors. The security latch was NOT SECURED. Even when on, that was frightening.
Stayed 1 night in Jan 2024
Response from Manager on Apr 20, 2024
Hello Terra,We appreciate your feedback and will address your concerns with our team promptly. Your safety and comfort is paramount to us, and we will review our security measures accordingly. Thank you for bringing this to our attention.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Manager on Apr 20, 2024
Hello Thomas,We are thrilled to hear you enjoyed your stay with us! We look forward to welcoming you back in the future.

8/10 Good

JOY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Apr 20, 2024
Hello JOY,We're delighted to hear you enjoyed your stay with us! Should you have any further feedback to share, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Sultan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from DP on Jan 6, 2024
It is always a pleasure to see that our guests enjoyed their stay with us enough to return in the future. Thank you for taking a moment to review your excellent experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Babette, Dike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the beds comfortable. Staff was great. The room did not have a rack for hanging my clothes. Or a place to set my suitcase on
Stayed 3 nights in Dec 2023
Response from DP on Jan 6, 2024
Thank you for taking the time to share your kind and informative review. We're happy to know you came away largely satisfied with your experience and we're pleased to have your commendation. The closet was inside the long mirror. We look forward to welcoming you back for another pleasurable stay soon.

10/10 Excellent

Kemesha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was so kind the room was super clean and it smelled so good. Especially in the elevator lol. And the Jaccuizi amazing
Stayed 3 nights in Dec 2023
Response from DP on Jan 6, 2024
Reviews just don't get any better than this one. Thank you so much for your support of our hotel and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back!

10/10 Excellent

Frances, Garland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was truly excellent and helpful.
Stayed 1 night in Dec 2023
Response from DP on Jan 6, 2024
Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon.

10/10 Excellent

Robin

Stayed 1 night in Dec 2023
Response from DP on Jan 6, 2024
What more can you ask for in a great stay at a hotel? We are thrilled to see that you had an excellent experience and are grateful and any comments would be welcomed. Please come back soon!

2/10 Terrible

Lorna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
smelly, found 2" roach, barks of dogs which i didn't know hotel has a pet fee
Stayed 4 nights in Dec 2023
Response from DP on Dec 28, 2023
Thank you so much for sharing some insight into the problems you had during your visit. We want to be your hotel of choice in Garland and hope that you consider a return trip in the future as I am confident we can do better.

4/10 Poor

Crystal

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms due to the first room having a horrible odor. Once we were moved to another room, we attempted to turn on the TV and it did not work. Not clean. Had to clean myself. Very noisy. Do not recommend.
Stayed 1 night in Dec 2023
Response from DP on Dec 27, 2023
I was terribly sorry to hear of your disappointment with our hotel and service. We pride ourselves in offering sincere hospitality, so our lapses during your stay are extremely regrettable. Your feedback is welcomed and appreciated as it allows us to positively impact future guest experiences.

10/10 Excellent

Joel

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from DP on Dec 27, 2023
Thank you for your thoughtful rating. I appreciate you choosing us while in the area. Our goal is to provide every guest with an exceptional stay. Reflections like yours give us the valuable information we need to achieve this goal. We look forward to your return!

6/10 Okay

Luis R

Liked: Property conditions & facilities
Air conditioner never turned on
Stayed 9 nights in Dec 2023
Response from DP on Dec 27, 2023
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

4/10 Poor

L

Stayed 2 nights in Dec 2023
Response from DP on Dec 27, 2023
I appreciate your feedback as it allows us to positively impact future guest experiences. We hope to see you again.

10/10 Excellent

Keith

Business traveler
The property was clean, quiet, and the staff was friendly.
Stayed 2 nights in Dec 2023
Response from DP on Dec 10, 2023
It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedbacks. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.

6/10 Okay

Tonya

Stayed 1 night in Dec 2023
Response from DP on Dec 27, 2023
Thank you for sharing a review of your recent stay.

6/10 Okay

Tom

Traveled with family
The breakfast was sparse. Orange juice was watered down. The room was not as clean as it could have been. The carpet in the hall was very stained & seemed dirty.
Stayed 1 night in Dec 2023
Response from DP on Dec 10, 2023
Our associates make sincere hospitality their priority. We appreciate hearing from you. I'm sorry for any lapses in service. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. We look forward to seeing you upon your return to the area.

4/10 Poor

SONER

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is friendly and nice but cleaning is very big issue here.
Stayed 2 nights in Nov 2023
Response from DP on Nov 24, 2023
I apologize for our lack of follow-through and assure you it was not our intent. We absolutely care about our guests and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down and will review your comments with our team to foster improvement. We hope to better serve you on a future visit.

10/10 Excellent

Ariadna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The night manager need better communication skills. But other than that everything was great along with the breakfast.
Stayed 1 night in Nov 2023
Response from DP on Nov 13, 2023
We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. I’ve taken note of your feedback. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future.

4/10 Poor

Jimmy

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was there for 3 days and a car was broken in and the shattered window glass was never swept up. The safety lock on the door was broken and the front of the a/c was filthy. It looks like this property is going downhill fast!
Stayed 1 night in Nov 2023
Response from DP on Nov 7, 2023
We appreciate your review. Your valuable feedback is of great importance and allows us to monitor and continually improve our property. Thank you for staying with us and we hope to have an opportunity to serve you again.

8/10 Good

DAREN

Stayed 1 night in Oct 2023
Response from DP on Nov 24, 2023
We absolutely care about our guests and the staff works very hard to try and make every customer happy. Unfortunately, sometimes our efforts fall short despite our best intentions. I am sorry we let you down and will review your comments with our team to foster improvement. We hope to better serve you on a future visit.

10/10 Excellent

Cindy

Traveled with family
Stayed 1 night in Oct 2023
Response from DP on Nov 7, 2023
We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip!

10/10 Excellent

UDUAK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from DP on Oct 29, 2023
We build our brand on great service and experiences as well as the hope that our guests will tell others about the awesome stay they had. Thank you so much for sharing this great review with to help get the word out that our La Quinta Inn & Suites - Garland Harbor Point is top-notch. Please come see us again soon.

8/10 Good

Connor

Stayed 1 night in Oct 2023
Response from DP on Nov 24, 2023
It was our pleasure hosting you, and we look forward to your return. Thank you for staying with us.

10/10 Excellent

RYAN

Stayed 2 nights in Oct 2023
Response from DP on Oct 28, 2023
Our accommodations have impressed many travelers, so I am glad that you found it exceptional as well. Our staff works hard to provide each guest with a wonderful experience and we are thrilled we exceeded your expectations. We appreciate you staying and recommending our hotel. Please come see us again soon!

8/10 Good

Jeffy

Stayed 1 night in Oct 2023
Response from DP on Nov 13, 2023
Thank you for the rating. It was our pleasure to host you, and we hope to do so again soon.

10/10 Excellent

Jacinto

Stayed 1 night in Oct 2023
Response from DP on Nov 13, 2023
We appreciate you giving us the high rating and welcome you to settle in again anytime.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was Good as expected only in our room the beds were ao hard really need to invest in new beds the cushion on mattress was worn out .. Other than that it was 👍
Stayed 1 night in Oct 2023
Response from DP on Oct 23, 2023
We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your comments, which highlight strengths and areas for improvement, serve as an encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit.

6/10 Okay

Ashley

Traveled with family and small children
Facilities needs more parking. Interior needs a good deep cleaning. We slept very well, no outside noises. Bed was ok, maybe could use a few more pillows.
Response from DP on Oct 23, 2023
Your comments assist us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the interior; I have taken note. On behalf of our entire team, I thank you for choosing us. Please visit again soon. to provide a remarkable stay.

6/10 Okay

Mary

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A few highlights but wouldn't stay again
The hotel staff was nice and the breakfast was good. They really need to update the hotel. The carpets in the halls are shabby and filthy. They need to replace mattresses. An overall lack of cleanliness.
Stayed 1 night in Oct 2023
Response from DP on Oct 23, 2023
I am sorry to hear that several issues during your stay impacted your satisfaction with our hotel. We appreciate you taking the time to share your feedback, as it helps us make improvements as we move forward. Thank you for staying with us.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from DP on Oct 23, 2023
Thank you for giving us a 5 out of 5 review. We're happy to know you came away completely satisfied with your experience due to our location and great staff. We're pleased to have your commendation and we look forward to welcoming you back for another pleasurable stay soon.

8/10 Good

Leticia

Stayed 2 nights in Oct 2023
Response from DP on Nov 13, 2023
We appreciate you taking the time to rate the hotel. Our team understands and believes that our guests deserve a pleasant stay and we continue to seek new ways to impress. I will be sure to share your rating with our associates; they work hard to deliver superior service. Thanks again and we look forward to your next visit.