Could have been 5 star
Posted Nov 27, 2016
One negative event and a couple of negative staff members took away what could have been the perfect stay.
When returning late from a movie and dinner, we arrived to an unpleasant smelling room, due to some nasty backup in the bathroom sink.
When calling the front desk, I am told that there is no night shift maintenance so we must wait until the morning.
We had to brush our teeth from the tub, not life ending, but not high class.
The hotel was not booked, so we could have easily moved to another room.
Next morning, I had to call again for maintenance, and when he arrived he made a mess, using a toilet plunger in the sink... which did not fix the issue, we were checking out, so we gave up on having a working sink.
I let the same front desk clerk know, and she apologized, but didn't offer anything to make up for the trouble.
Even covering the $20 parking fee would have felt like a decent consultation prize for our experience.
If it were not for this... everything would have been close to 5 star.
Comment from Hotel Management
Nov 30, 2016 by General Manager, Hotel Management
Thank you for choosing the Le Meridien Dallas by the Galleria and taking the time to review our hotel. I deeply apologize for the issues you encountered during your stay with us. We do have a preventive maintenance program in place internally with our Engineering department, but hearing back from our guests helps us to be assured that we are repairing or touching up areas that we may not have inspected. This does not change your reflection of the property, however if you recall the room number you stayed in it would be most helpful so we repair, replace, and touch up the areas of your concern.
I assure you this is definitely not our standard and we will be certain to look into all your comments with opportunity to meet all guest expectations. We hope you consider returning to stay with us so we can show you how positive a stay here can be.