Ratings based on 882 Verified Reviews

4.4 out of 5
85% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel! Nicely renovated

Posted Jan 31, 2017
Pros: Staff, decor, location.
Location: Great neighborhood. Enjoyed sitting on the front deck near the fire pit, watching folks walk by. Ate at a few really good restaurants nearby.
Stayed for one night on business. The hotel is situated in a lovely neighborhood in Dallas, close to great restaurants and shops. The staff at this hotel makes it stand out from other nicely renovated properties. Valet greeting was warm and friendly. Front desk staff was very friendly and helpful. Room service staff was polite and knowledgeable. The bartender was very friendly and made great drinks. The room was spacious and the decor was very tasteful and not too trendy. Overall a fabulous stay in a beautiful setting. This is my new "home" when traveling to Dallas.
3 out of 5
by ken

Market and pleasure

Posted Jan 22, 2017 on Hotels
This was our first time and we loved the location and thought the property was nice. The room was spacious and comfortable. The bar was nice and the proximity to great restaurants was nice. I was sitting at the bar thursday pm and one of the ladies from check in came over and started bemoaning that CNN had Pres. Trumps concert on. I imagine a number of your customers probably voted for Pres. Trump. I also had to ask for new shampoo and conditioner two days I was there. I was shopping at market and my wife came along for a get away. It was a great place for that. I am sure we would stay there again just little issues.
Comment from Hotel Management
Jan 27, 2017 by General Manager, Hotel Management
Hello Ken, I am very happy to hear that you loved our location and property. I would like to apologize for the comments from our team members and would like for you to know that this is not the type of behavior that we condone. I have addressed your feedback with my team to ensure we are always mindful and actively using discretion to prevent events like these from happening. We appreciate you staying with us and giving us another opportunity to provide you with our best service. We hope to see you again in the near future. Sincerely, Hazel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Jan 20, 2017
Comfortable and great location. Breakfast in the restaurant was good.
5 out of 5
Recommended
for Everyone
by A verified traveler

lovely

Posted Jan 14, 2017 on Orbitz
Stayed one night. Beautiful hotel. Clean. Nice bath products. Comfortable beds
4 out of 5
by Karen

So close to Texas Scottish Rite Hospital. Nice.

Posted Jan 10, 2017 on Hotels
Very quite. The beds were very comfortable.
5 out of 5
by Monica

This traveler left a rating score only Posted Jan 10, 2017 on Hotels
4 out of 5
by Perry

This traveler left a rating score only Posted Dec 31, 2016 on Hotels
5 out of 5
by Lisa

This traveler left a rating score only Posted Dec 29, 2016 on Hotels
4 out of 5
by Mark

This traveler left a rating score only Posted Dec 24, 2016 on Hotels
5 out of 5
by A verified traveler

Modern and beautiful lobby

Posted Dec 14, 2016 on Hotels
Our beds were great and the hotel suited us in every way except that there was no light switch at door and it took a call to lobby in dark to find location of bedside light switches inconveniently (disguised) above desk