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Reviews of Le Méridien Dallas, The Stoneleigh

4 out of 5
Le Méridien Dallas, The Stoneleigh
2927 Maple Ave, Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 618 out of 1007 reviews" "
Rating 8 - Good. 232 out of 1007 reviews" "
Rating 6 - Okay. 89 out of 1007 reviews" "
Rating 4 - Poor. 40 out of 1007 reviews" "
Rating 2 - Terrible. 28 out of 1007 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities
The location of the hotel is great, but the construction happening as of this review immediately surrounding the property caused some inconvenience. Some of the work disrupted my sleep and made it difficult to enter/exit the building, hail rides. That said, it’s good they’re working on the infrastructure. Service in the property was excellent overall, and I had no issues. The property itself, on the inside, is a bit dilapidated. The lobby is fine but the finishings, flooring, carpeting etc could use renovation. Overall, I enjoyed my experience and may stay there again if ever in the area.
Stayed 1 night in Mar 2024

8/10 Good

Jenifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel - our room was a bit noisy in the mornings but that may have been the street we were by. Our room was only serviced ONE time in 5 days. We had to ask for towels, etc. Not sure the problem but we had to ask every day. We were charged for something missing from the mini-bar which we didn't use - it is supposed to be credited but that is just a hassle as well. Great location to the American Airlines Center Bartenders very friendly, front desk staff just ok
Stayed 1 night in Mar 2024

6/10 Okay

Randall

Traveled with partner
Liked: Cleanliness
This is a grand old hotel that unfortunately is showing its age primarily in the guest rooms which need to be updated
Stayed 1 night in Mar 2024
Response from Property Management on Mar 26, 2024
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. We greatly value your feedback as we're always looking for opportunities to improve our overall guest experience. We hope to have the chance to welcome you back to our property in the future.

10/10 Excellent

Lydia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a good location and there are restaurants around it. The only problem is there is road construction and it made it difficult and confusing finding the hotel.
Stayed 2 nights in Mar 2024
Response from JAG on Mar 25, 2024
Hi Lydia, I'm so sorry about the construction, it is a headache for all who live and work in the neighborhood. We hope to see you again once construction is complete.

2/10 Terrible

aimee

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I have never been surrounded by so many rude employees. They are completely useless. Our room wasn’t cleaned, the construction noise was so loud that we didn’t and couldn’t sleep. This was not disclosed to us when we made the reservation. I have no desire to stay there again and I believe I should receive a credit for such a horrible stay! Aimee Frederick
Stayed 2 nights in Mar 2024
Response from JAG on Mar 25, 2024
Hello, I'm sorry to hear you did not enjoy your visit. I have shared your feedback with the leadership team.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JAG on Mar 12, 2024
Hi Janet! Thank you for your feedback! We hope to see you again soon!

2/10 Terrible

Adam

Disliked: Staff & service, amenities
The location was poor, there is much construction taking place that seems to operate 7 days. Windows were filthy. WiFi $15 a night, an absolute disgrace. Furniture dated. Zero information in the room. Didn't see the pool or terrace, there is no information on these.
Stayed 2 nights in Feb 2024
Response from Property Management on Mar 11, 2024
Thank you for your review Adam. We are sorry to hear that we failed to meet your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to improve. We hope to have the chance to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Gretchen

My room was very nice, large and comfortable.
Stayed 2 nights in Feb 2024
Response from Property Management on Mar 11, 2024
It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews, and greatly appreciate you adding your experience! Thank you again for the comments that you have shared, and we look forward to your return.

10/10 Excellent

Gena

Stayed 1 night in Feb 2024
Response from JAG on Mar 25, 2024
Hi Gena, thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Lots of character, perfect location, clean, nice, and great employees.
Stayed 2 nights in Feb 2024
Response from JAG on Feb 26, 2024
Hi Philip, we are so happy to hear you enjoyed your time with us! We hope to see you again soon!

8/10 Good

Tim

Response from JAG on Feb 26, 2024
Hi Tim, thank you for taking the time to give us your feedback! We hope to see you again soon!

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service
Room was old and needs updating. Toilet was too close to vanity. Almost not useable
Stayed 2 nights in Feb 2024
Response from JAG on Feb 12, 2024
Hi Robert, thank you for your feedback. We appreciate it.

10/10 Excellent

chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel in a Good Neighborhood. Construction on the street makes sidewalks unavailable.
Stayed 1 night in Feb 2024
Response from JAG on Feb 12, 2024
Hi Chad! Thank you for your feedback. We appreciate you staying with us!

10/10 Excellent

Sina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorites to stay at in Uptown. Great proximity to Uchi and other places in uptown.
Stayed 2 nights in Jan 2024
Response from JAG on Feb 12, 2024
Hi Sina! So happy to hear you enjoyed your time with us!

10/10 Excellent

Setoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JAG on Jan 29, 2024
Thank you for your feedback! We appreciate you staying with us!

10/10 Excellent

Ellen

Construction next door messed up the area.
Stayed 2 nights in Jan 2024
Response from JAG on Jan 25, 2024
Hello Ellen, I'm sorry to hear the construction was an issue during your visit. We too are frustrated with construction so we certainly understand. We appreciate you staying with us.

4/10 Poor

cornelis

Stayed 1 night in Jan 2024
Response from Property Management on Mar 26, 2024
Thank you for taking the time to share your rating with us. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit.

8/10 Good

LATASYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from JAG on Jan 24, 2024
Hi Latasya! Thank you for staying with us!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JAG on Jan 9, 2024
Hi Joseph! We are happy to hear you enjoyed your time with us. Hope to see you again soon!

10/10 Excellent

Emma

Stayed 3 nights in Dec 2023
Response from JAG on Jan 3, 2024
Hi Emma! Thank you for taking the time to let us know you enjoyed your visit! We hope to see you again soon!

10/10 Excellent

William, Kansas City

Liked: Cleanliness, amenities
Great property!
Stayed 3 nights in Dec 2023
Response from JAG on Dec 31, 2023
Hi William! We are thrilled to hear you enjoyed our property! We hope to welcome you again soon!

10/10 Excellent

Chad

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Dana

Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 19, 2023
Thank you for this fabulous rating! We are delighted to have welcomed you as our guest and we’re elated that you thoroughly enjoyed your stay with us. It would be an honor to welcome you back again in the future.

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Response from JAG on Feb 12, 2024
Thank you for your feedback, we appreciate it!

6/10 Okay

Carey

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff and the food in the restaurant were excellent! It was so loud outside my room with the restaurants across the street from the hotel and repairs in the hallway, I didn’t get any sleep for three nights. There was chewed gum in the room menu. Wouldn’t stay there again.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 13, 2023
Please accept our sincerest apologies for the unsatisfactory experience you had during your time with us, Carey. We work very hard to make sure all of our guests have a rewarding stay and are disheartened to learn of your disappointment. We never like hearing that our guests won’t be back, and hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.

2/10 Terrible

Connie

Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Thank you for taking the time to share your rating with us. We are deeply disappointed that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We have no excuse for our lapses or imperfections but constantly strive to make our guest journey better and hope you will give us another try to witness our positive changes.

8/10 Good

pattie

Traveled with family
Construction was around hotel little had to navigate. Hotel clean and room awesome . Staff was really nice . Close to everything in dallas
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 8, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear that you enjoyed your overall visit. It would be an honor to welcome you back again in the future!

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was pretty and very clean. However there were 2 of us and there was only one small, uncomfortable chair. There were no coffee pots, microwave or refrigerator. The room was expensive so I expected more comfort. The valets were extremely kind and accommodating.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it. The bed was soooo comfy and it was very quiet.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 25, 2023
Thank you so much for your 5-star review, Alexis! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

6/10 Okay

spencer

Traveled with family
Liked: Cleanliness, property conditions & facilities
We arrived and our room was not available until5 pm. The counter staff was only moderately accomplished and helpful. The rate was very high and honesty the service did match the price or expectations.
Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 10, 2023
Thank you for taking the time to share your feedback with us, Spencer. We are so sorry to hear that you were not fully satisfied with your overall stay with us and would like to apologize for not exceeding your expectations. We hope you will consider staying with us in the future.

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
The curtains were ripped. The bathroom roller shade was dramatically miss-aligned at an angle. Bathroom trash wasn’t emptied daily. HVAC vent in room was very loud.
Stayed 4 nights in Oct 2023
Response from Hotel Management on Oct 10, 2023
We are very sorry to hear that we checked you into a room that was not completely ready for a new guest. We have shared your feedback with our team and will be revisiting our internal processes to ensure this does not happen again to another guest. We are truly sorry for your experience and please know we will work to make sure we do better moving forward.

8/10 Good

jeffrey

Stayed 1 night in Sep 2023
Response from Hotel Management on Oct 25, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed your overall stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Sulema

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 1 night in Sep 2023
Response from JAG on Sep 25, 2023
Dear Sulema, we are thrilled you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its very close to the American Airlines Center and easy to find. Just alot of construction around hotel but that's not the hotels fault.
Stayed 1 night in Sep 2023
Response from JAG on Sep 25, 2023
Dear Elizabeth, Thank you for being our guest! We hope to see you again soon!

8/10 Good

Jin Tae

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
I love this hotel. I enjoyed staying in except the machinery noise at night.
Stayed 3 nights in Sep 2023
Response from Hotel Management on Sep 8, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, room comfort
SMU Football
Excellent hotel with great location. Went for SMU football game and to visit son that attends SMU
Stayed 2 nights in Sep 2023
Response from Hotel Management on Sep 8, 2023
Thank you for sharing your positive experience with us and with your fellow travelers, Leonard. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us! We look forward to welcoming you back to our hotel in the not-too-distant future.

8/10 Good

Monica, Fort Worth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very nice and rooms are big...nice amenities. Our only issue was a very slow to cool air conditioner and the bedding for the king bed was odd... the bottom flat sheet was too small and kept bunching up. No top sheet and was too warm in Texas to use the entire comforter. The bed was comfortable though... We like the area and would suggest!
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 29, 2023
Thank you for posting your feedback from your visit with us. We are delighted to have welcomed you as our guest, and are grateful to hear you enjoyed the majority of your stay. It would be an honor to welcome you back again in the future.

10/10 Excellent

Paula

Liked: Cleanliness, amenities, property conditions & facilities
Nice place. Enjoyed having a drink at the bar. The bartender was very nice. The pool is lovely.
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 14, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Derrick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in Jul 2023
Response from Hotel Management on Aug 2, 2023
Thank you so much for your wonderful rating! We’re delighted to know that we went above and beyond in providing you with the best experience possible. Thank you for making us your hotel of choice - we excitedly await your next visit!

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 14, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

8/10 Good

Brooks

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived their computer system had failed, so it was not possible to check in. We waited around the lobby for almost and hour. After asking for it, we were given a voucher for one drink or food item. The fact that we had to ask was disappointing.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 24, 2023
Thank you for taking the time to review our hotel. While we are delighted to have welcomed you as our guest, we are disappointed to hear that you were not fully satisfied with your overall stay with us. Should you ever find yourself back in town, please give us a chance to show you that our product and service can live up to your expectations.

10/10 Excellent

Jason

Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 7, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, room comfort
A little bit of History mixed with modern feeling
Beautiful, historic hotel - LOVED IT! Amazing location!
Stayed 1 night in Jun 2023
Response from Hotel Management on Jul 12, 2023
We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

8/10 Good

Renee

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 5, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Michael

Stayed 3 nights in Jun 2023
Response from Hotel Management on Jul 27, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Steven

Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 4, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

8/10 Good

Rex

Stayed 1 night in Mar 2023
Response from Hotel Management on Apr 4, 2023
We truly appreciate you taking the time to share your rating with us, and it is a pleasure to know that you enjoyed the majority of your stay at our property. It would be an honor to welcome you back again in the future!

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 21, 2023
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.

6/10 Okay

Brittney

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is very nice. I’m not happy that I called a day ahead about an issue. The manager was busy and they took a message and the manager Julie never returned my call. Also, I booked a king room, but when I checked in they gave me a double bed room. This stay was for my anniversary. We had to head back downstairs to get it fixed. I feel as though this was done because we are two women. If a man and woman had checked in together they would have NEVER given them a 2 bed room when a king bed room was booked.
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 20, 2023
Thank you for taking the time to write a review. You are right to expect better service from us, and I am gutted to learn that you did not have a positive experience. We are extremely disappointed that the service you received fell below both your expectations and our standards. This is not typical of our hotel and staff - your loyalty means a great deal to us and our team in no way intended to dismiss or diminish your concerns. All of your comments will be dealt with at a management level and relayed back to the hotel team. You deserve much better as a guest of our hotel, and we hope that you will give us another chance to show you the real, world-class experience upon which we’ve built our reputation.

10/10 Excellent

Karen, Shreveport

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Excellent service and a spacious room.
Stayed 2 nights in Feb 2023
Response from Hotel Management on Feb 14, 2023
Thank you so much for your 5-star rating! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.