Ratings based on 1,055 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from midland texas

Posted Mar 20, 2017
Great service, cleanliness and close to all of downtown,shopping entertainment. We greatly enjoyed our stay in you facility. Easy to get to and around everything we wanted to do while we were in town. Customer service was exceptional since she was from our home town. Lived all the amenities your hotel had to offer. Thanks for a wonderful experience and stay. The grounds were very beutiful with all the trees and shrubs and flowers. Our breakfast in your dining room was tasty and the waitstaff very friendly. Regards Valencia family..
Comment from Hotel Management
Mar 21, 2017 by normaven, Hotel Management
Thank you for staying with us and your wonderful feedback on your stay. We hope to have the pleasure of hosting you again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Affordable place to stay.

Posted Mar 4, 2017
Pros: The amenities are nice. Gym is equipped with a fair amount of exercise equipment. Nice outdoor pool.
Cons: The staff were OK, but not the most friendly or customer service oriented. I'd recommend more customer service training. Breakfast was OK,fruit nice
Location: I stayed at the Dallas hotel on NW Highway. Was there on business and didn't venture outside after work.
Overall my stay was fine. A good value for the price. Having complementry hot breakfast and drink is a nice service.
Comment from Hotel Management
Mar 7, 2017 by nventrca, Hotel Management
Thank you for staying with us and your feedback. We are happy that you enjoyed your stay with us. I apologize that our staff was not accommodating as we pride ourselves on friendless and cleanliness. I have spoken to the staff regarding your comment. We do hope to see you back with us again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Benton

Nice hotel in a convenient area

Posted Feb 28, 2017
The hotel was very nice and the breakfast was good but could have changed up the breakfast a little bit. The staff was not very friendly but polite when you asked a question. The cleaning crew could barely speak or understand English so they hat made getting clean towels etc a little difficult. But all in all we would visit there again!
Comment from Hotel Management
Feb 28, 2017 by nventrca, Hotel Management
Thank you for your feedback and your stay with us. We do hope to have you with us again in the near future.
2 out of 5
by A verified traveler from Los Angeles

Not as Elegant as the hotel name suggests!

Posted Feb 3, 2017
Pros: Proximity to the airport
Cons: Restaurant, rooms, wifi signal, cleanness... I could name lots more.
I was very disappointed with my experience at this hotel.....from the poor quality of the room to the front desk staff. Also, the Wifi signal was awful, it was really difficult to stay online. I won't be back!!
Comment from Hotel Management
Feb 6, 2017 by nventrca, Hotel Management
Thank you for your feedback on your recent stay with us. We are disappointed that we did not live up to your expectations. Your issues have been addressed regarding the front office staff. We are currently in the process of upgrading our Wi- Fi and continue to make our product better.
3 out of 5
by A verified traveler

For Overnight DFW Airport Stay, Skip This One

Posted Feb 1, 2017
I booked this hotel for an overnight connection at DFW based upon rave reviews on Tripadvisor. I considered distance from the airport, free airport shuttle service, free breakfast, and a bar in the hotel. We arrived at DFW shortly after 11 p.m. I called the hotel for the shuttle but there was no answer. We paid $20 for Uber. I think the stated distance from the airport was erroneous as it took us at least 20 minutes to get there. I asked the clerk why there was no answer and he said the shuttle stops at 11 p.m. There was nothing open in the hotel when we arrived. The vending machines had no water. The breakfast buffet supposedly had eggs cooked to order but it did not. The food on the buffet was cold. The positive things were that the bed was very comfortable and the staff were nice. We used the shuttle to get to the airport. It runs on the hour. We would not consider staying here again.
Comment from Hotel Management
Feb 3, 2017 by nventrca, Hotel Management
Thank you for your feedback. We appreciate your stay with us and apologize that your stay was less than satisfactory. Our shuttle service does end 1t 11:00PM. I apologize as well for the vending machine not being stocked with water. We are pleased that you enjoyed our comfortable beds and found our staff to be pleasant. We do hope that you will give us an opportunity to host you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from CO

loved it!!

Posted Jan 15, 2017
loved everything about it, the staff friendliness, food, drinks, very clean, super decent + a free shuttle to the airport,
Comment from Hotel Management
Jan 16, 2017 by nventrca, Hotel Management
Thank you for staying with us. We appreciate your feedback and hope to have you with us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with grill & bar restaurant

Posted Dec 17, 2016
Pros: Made me feel very comfortable, relaxed and pampered by the Bath & Body Work hygiene products. I enjoyed the breakfast too,
Cons: More front parking spaces.
Location: A very beautiful N. Park Mall about 6 miles and many other shopping places to shop. A lot of restaurants as you drive towards the mall.
My husband and I enjoyed our stay at the MCM Elegante Hotel & Suites. Nice rooms comfortable bed, amenities and delicious breakfast.
Comment from Hotel Management
Dec 21, 2016 by normaven, Hotel Management
Thank you for staying with us and your kind comments. We hope to have you with us again in the near future.
3 out of 5
by A verified traveler

Very Noisy

Posted Dec 16, 2016 on Hotels
below average
Comment from Hotel Management
Dec 21, 2016 by General Manager, Hotel Management
Thank you for staying with us and for your feedback. We apologize that your stay with us was less than satisfactory and hope you will give us another opportunity in the future.
5 out of 5
by A verified traveler

Posted Dec 7, 2016 on Hotels
It was good. No problems. Hotel is clean and comfortable. It a good area.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for staying with us and your kind comments. Hope to have you with us again in the near future.
4 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Thank you for staying with us. Hope to have you with us again soon.