We checked in at 11:30PM, so getting to the room, we were ready to crash. One side of the bed had a giant, hard divet. It was the size of a large man and incredibly noticeable from close or afar. Additionally, it was like the divet went into the box spring or board beneath as well. I've slept on "worn down" mattresses before and found a way for the cushion to still be soft to sleep through; however, this was abrasively hard and defined. As I said, we crashed out. I tossed and turned before finding something enough to fall asleep only to wake up with the worst back pain I've had in a very long time. The next morning I made the management aware, and they sent someone to see the bed, who came back shortly after to provide us another room down the hall.
The next bed, while significantly better, still had large lived-in divets on both sides, showing that the hotel as a whole is likely well overdue for a mattress revamp. This was a staycation for my wife and I's anniversary, where we live minutes from the hotel in north Dallas, so the goal was rest away from the kids and enjoying the days together as much as the night. Having our own little burrow on each side of the bed didn't both us too much, only using the room to sleep in. Had we gone for overall comfort and more time spent "in bed", we'd have been sorely disappointed.
The staff was kind and the overall make-up of the hotel was nice enough, but our need was a bed to sleep in, so this came up short.