Ratings based on 1,892 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Washington, D.C

Thought it would be a great end to a vacation

Posted Nov 19, 2017
The hotel was very mediocre and didn't seem any better than a Holiday Inn. The hotel staff was nice and they answered whatever questions I had but I definitely didn't appreciate the 8AM house keeping or the $100 hold they left on my credit card for incidentals for over a week even after all charges I made at the hotel was processed after 2. Wish it was better than what it was, but I wouldn't book again nor recommend to anyone else.
Comment from Hotel Management
Nov 22, 2017 by renee, Hotel Management
We sincerely apologize for your less than satisfactory stay with us at the Magnolia Hotel Park Cities. We will definitely look into your early morning disturbance with housekeeping knocking at your so early, that is not proper procedure. We have recognized and will be making some upgrades in the very near future. I would like to invite you back as my guest so that you may experience the the changes . We as a team strive very hard to ensure that all our guest experience a comfortable and satisfying stay. We do appreciate and thank you for choosing us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2017
Very helpful staff, a big thank you to Will at the front desk!
Comment from Hotel Management
Nov 22, 2017 by rgree, Hotel Management
Thank you for the great comments regarding your stay at the Magnolia Hotel Park Cities. We appreciate and thank you for you choosing our hotel for your lodging needs. We hope to welcome you back should your travels bring you back to Dallas.
4 out of 5
Recommended
for Everyone
by A verified traveler from Naples

Very nice and convenient to SMU

Posted Nov 17, 2017
John at the front desk was great! Staff is very accommodating. The restaurant staff for breakfast could be more friendly and gracious. The evening bartender has a fabulous memory of guests and their preferences even if you only had one cocktail the night before.
Comment from Hotel Management
Nov 22, 2017 by renee, Hotel Management
Thank you for the great comments regarding your stay at the Magnolia Hotel Park Cities. We appreciate and thank you for you choosing our hotel for your lodging needs. We hope to welcome you back should your travels bring you back to Dallas.
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Close to downtown Dallas

Posted Nov 4, 2017
Hotel is right near the expressway, easy to get to downtown Dallas.
Comment from Hotel Management
Nov 6, 2017 by renee, Hotel Management
Thank you for your great comments regarding your stay here at the Magnolia Park Cities. We sincerely appreciate and thank you for choosing us for your lodging needs. We will share your comments with the team, feedback is so crucial to the success we are striving to reach. We do hope we will be able to welcome you back should your travels bring you back to Dallas. Safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 31, 2017
Staff was most helpful and very congenial. They were helpful in telling me what amenties the hotel offered as there was no material in the room detailing any amenties other than the Room Service menu.
Comment from Hotel Management
Nov 1, 2017 by renee, Hotel Management
Thank you for your great comments regarding your stay here at the Magnolia Park Cities. We sincerely appreciate and thank you for choosing us for your lodging needs. We will share your comments with the team, feedback is so crucial to the success we are striving to reach. We do hope we will be able to welcome you back should your travels bring you back to Dallas. Safe travels.
4 out of 5
by A verified traveler from Los Angeles, CA

Decent business hotel

Posted Oct 30, 2017
Hotel is fine, but not great, for business travelers. It meets all the standards for cleanliness, decent desk, decent desk light, etc. The WiFi service is acceptable, but the welcome page did not load well. The magnetic door keys were repeatedly stripped, which would not have been a big deal, but the front desk was frequently backed up, particularly at midday, because not enough staff were available to deal with the people. That sort of delay is irritating to a business traveler. The staff were uniformly pleasant, polite and helpful once I made it through the line, however.
Comment from Hotel Management
Oct 30, 2017 by renee, Hotel Management
Thank you for your great comments regarding your stay here at the Magnolia Park Cities. We sincerely appreciate and thank you for choosing us for your lodging needs. We will share your comments with the team, feedback is so crucial to the success we are striving to reach. We do hope we will be able to welcome you back should your travels bring you back to Dallas. Safe travels.
1 out of 5
by A verified traveler

Worst customer service ever!

Posted Oct 20, 2017
Cons: Adopt a focus on customer service versus blindly following a procedure. Also, you fix the elevator that's been out of service for the last two months
Magnolia's corporate policy is focused more on following procedures then providing high quality customer service. When requested to move a future reservation, the GM stated that the "system" wouldn't allow for this. This was after I indicated that any change fees and/or rate differences could be added to the bill. So great job Mr. GM in following procedure, but losing a frequent traveler and the associated income. I recommend spending a few dollars more and heading to the Parkland where they put a higher value on customer service versus sticking your head in the sand because the "system" says so.
Comment from Hotel Management
Oct 23, 2017 by renee, Hotel Management
First I would like to sincerely apologize for the issue you had regarding your reservation. I am not sure what exactly happened, we do strive to ensure that all our guest experience a comfortable and satisfactory stay. I would like to get this matter clear to your satisfaction, please allow me time to discuss the incident and I guarantee it will be resolved to your satisfaction. We do have rules especially when it involves 3rd party reservations, but as we both know there are exceptions. We do appreciate you choosing the Magnolia Park Cities for your lodging needs and my personal goal is to get you to continue to choose us. Please let me know what is necessary to bring this matter to satisfaction.
5 out of 5
by A verified traveler

Posted Oct 16, 2017
Old outdated room, pics of room in web did not reflect true conditions of room. Bath was not clean.
Comment from Hotel Management
Oct 19, 2017 by renee, Hotel Management
Thank you for your comments regarding your stay here at the Magnolia Park Cities. We sincerely appreciate and thank you for choosing us for your lodging needs. We will share your comments with the team, feedback is so crucial to the success we are striving to reach.We are in process to begin renovations. We do hope we will be able to welcome you back should your travels bring you back to Dallas. Safe travels.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington,DC

Football Weekend

Posted Oct 10, 2017
Pros: The staff was pleasant and professional.
Location: There were a few shops and eating places in walking distance.
It was a great football weekend. I had a ball with friends and family. We went to the Dallas vs. Green Bay game.
Comment from Hotel Management
Oct 17, 2017 by renee, Hotel Management
Thank you for your great comments regarding your stay here at the Magnolia Park Cities. We sincerely appreciate and thank you for choosing us for your lodging needs. We will share your comments with the team, feedback is so crucial to the success we are striving to reach. We do hope we will be able to welcome you back should your travels bring you back to Dallas. Safe travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from orange coonty, ny

Great hotel and an awesome staff

Posted Oct 7, 2017
My friend and I made our first trip out to dallas and had a great time staying at magnolia. The location was so perfect for everything we wanted to do. Our longest drive was out to the cowboys game and that was all of 30 minutes. We were out there for a good time and the hotel staff was very friendly even when we were stumbling in looking for snacks at 2 am.there were only 2 negatives to our stay. 1... the bathrooms are very small but we still made it work with 2 girls and a lot of makeup. 2... the elevators are slower than molasses. As someone with a little fear of elevators it made me a bit uneasy and several times I ended up just taking the stairs. But I fully intend on coming back to dallas because the city is amazing and would absolutely stay here again!!
Comment from Hotel Management
Oct 30, 2017 by renee, Hotel Management
Thank you for your great comments regarding your stay here at the Magnolia Park Cities. We sincerely appreciate and thank you for choosing us for your lodging needs. We will share your comments with the team, feedback is so crucial to the success we are striving to reach. We do hope we will be able to welcome you back should your travels bring you back to Dallas. Safe travels.