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Reviews of Motel 6 Irving, TX - Irving DFW Airport East

2 out of 5
Motel 6 Irving, TX - Irving DFW Airport East
3950 W Airport Fwy, Irving, TX

Reviews

6.6
Rating 10 - Excellent. 95 out of 346 reviews" "
Rating 8 - Good. 77 out of 346 reviews" "
Rating 6 - Okay. 68 out of 346 reviews" "
Rating 4 - Poor. 41 out of 346 reviews" "
Rating 2 - Terrible. 65 out of 346 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Justin, Tulsa

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, rundown, somewhat unsafe feeling.
Stayed 1 night in Mar 2024

10/10 Excellent

Shathea

Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nila was very helpful and polite. Thank you for assisting me!
Stayed 1 night in Apr 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Derrick

Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Derrick,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Office was slow
Stayed 2 nights in Jan 2024

2/10 Terrible

Ana

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Todo estaba sucio, pelos en las sabanas, en el baño. Los sillones negros de la suciedad, definitivamente la proxima vez gastare un poco mas de dinero y me quedare en otro lado.
Stayed 2 nights in Dec 2023
Response from Nancy Y. on Jan 17, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Addriena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Sarrah

Liked: Staff & service
Disliked: Cleanliness
The smell of purple fabulouso was so strong on my first night I washed my floors to try to get it out with my towels. I could taste it. I walked to Meijer and bought swifter wipes and Lysol wipes because the towels I used were so brown I was grossed out. I could still smelll it on day three. Use a less pungent cleaner it’s toooo strong.
Stayed 3 nights in Dec 2023

6/10 Okay

kenya

Liked: Staff & service
Disliked: Cleanliness, amenities
I like the convenience of shopping, food, and location of Airport, DFW.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a amazing time
Stayed 2 nights in Nov 2023

6/10 Okay

Nancy, North Richland Hilld

Traveled with partner, Traveled with family
Liked: Amenities
Someone kept knocking on my door and taking. Off.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Nancy,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Alcir

Stayed 1 night in Sep 2023

10/10 Excellent

Shari

Liked: Cleanliness, staff & service
Like it. Everything was nearby. Clean area. Will go again. Thanks
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on Sep 13, 2023
Hi Shari, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Richard

Liked: Staff & service, room comfort
Front Desk Clerk Saved the Day
Kudos to the gentleman working the front desk the afternoon of 6/22/23. I mistakenly made our 1-night reservation for 6/23 - 1 day later than intended. He got us a room for that night and then canceled our erroneous reservation so we wouldn’t be charged for it. Then, after reporting back that our room reeked of pot, he apologized and immediately put us in another room that worked out just fine. Thanks to his efforts, we ended up having a positive stay.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Daniela

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Hector Manuel

Stayed 1 night in Jun 2023

2/10 Terrible

Ethel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Melvin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is great rooms are very dirty and there is major prostitution going on at this location
Stayed 1 night in May 2023
Response from Nancy Y. on May 23, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Good location nice staff
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 4, 2023
Hi James,We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

4/10 Poor

Leanne

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This place sucks!! Not helpful!! Price is outrageous for we we had!! Burn holes on the bed
Stayed 1 night in Jan 2023
Response from Brand Experience Team on Mar 7, 2023
Dear Leanne,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Dan J.#Team6

10/10 Excellent

Michelle

Disliked: Staff & service
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Mar 7, 2023
Dear Michelle,Five stars?! We’re blushing. Thanks for your review, we really appreciate the support. Dan J.#Team6

4/10 Poor

Maria

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book. People hang out in the walk ways. Not clean. Unfriendly staff.
Stayed 1 night in Dec 2022
Response from Brand Experience Team on Jan 23, 2023
Hi Maria,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Brand Experience Team on Jan 23, 2023
Hi Sandra,Thank you for the perfect rating!Lilith#Team6

6/10 Okay

William

Disliked: Staff & service
Need improve
The personal is too rude dont give good information when yoi ask foe something.
Stayed 1 night in Nov 2022
Response from Brand Experience Team on Jan 23, 2023
Hi William,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

6/10 Okay

Emily

Stayed 2 nights in Oct 2022

10/10 Excellent

Joseph

Stayed 1 night in Oct 2022

2/10 Terrible

Colton

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty chairs and bathrooms. No smoke detector it was unplugged at the ceiling exposing wires. Large crack in door let’s in bugs.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Jan 23, 2023
Hi Colton,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Trae

Stayed 1 night in Sep 2022
Response from Brand Experience Team on Jan 23, 2023
Hi Trae,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Cody

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Aug 18, 2022
Hi Cody, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

2/10 Terrible

Shequina

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Brand Experience Team on Aug 18, 2022
Hi Shequina, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed support broken
The check in was good, room looked really cleaned , the only downside was the bed as soon as we sat on the bed it completely went down, we noticed the support rails under the mattress were all broken off and that’s why the bed would fall and it felt unsafe
Stayed 1 night in Jul 2022
Response from Brand Experience Team on Aug 18, 2022
Hi Traveler, Thank you for taking time to share your review with us. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. Maz K. #Team6

6/10 Okay

Lakeba

Price to high
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jul 8, 2022
Hi Lakeba, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Lilith #Team6

10/10 Excellent

Trevor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022
Response from Brand Experience Team on Jun 25, 2022
Hi Trevor, Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6

6/10 Okay

Thomas

Business traveler
Disliked: Staff & service, amenities
No shampoo or soap, shower was a bit dirty. At 10:35 the manager walked in after Ingot out of the shower and asked if I was leaving yet. Not unfriendly, but definitely not friendly and a could care less attitude.
Stayed 1 night in May 2022
Response from Brand Experience Team on Jun 25, 2022
Hi Thomas, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

John

Stayed 1 night in May 2022
Response from Brand Experience Team on Jun 2, 2022
Hi John, Thank you for positively rating your stay!! Maz K. #Team6

2/10 Terrible

Latoya

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse stay!!
The room were not as pictured. I had to kills some pest while I was there. There was a hole in the ceiling from a leak. I was forced to move due to original check in attendant not reading reservation correctly and harassed for their mistake. Not worth the stay. Pets were uncomfortable as well. The furniture had stains on it.
Stayed 2 nights in Apr 2022
Response from Brand Experience Team on Jun 2, 2022
Hi Latoya, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Maz K. #Team6

4/10 Poor

femi

Liked: Cleanliness
Disliked: Staff & service, room comfort
HMMM
THE REFRIDGERATOR AND THE MICROWAVE WAS BAD
Stayed 1 night in Apr 2022
Response from Brand Experience Team on Jun 2, 2022
Hi Femi, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

8/10 Good

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet area, very solid room. Addressed any issues that I had with my room very quickly. The overall stay was very nice.
Stayed 4 nights in Mar 2022
Response from Brand Experience Team on Jun 2, 2022
Hi Timothy, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K. #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting room
I chose a smoking room because I smoke cigarettes. After checking in I parked, got out and saw some sketchy looking guys scattered about outside their rooms. I smelled weed everywhere. Walked into my room and smelled weed. Bed cover had cigarette burns. Bathroom celing was covered in black mold and I mean covered. Most disgusting motel room I have ever seen in my 51 years. I did not feel safe. Asked for a refund and found a hotel down the road.
Stayed 2 nights in Mar 2022
Response from Brand Experience Team on Jun 2, 2022
Hi Traveler, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

6/10 Okay

Rene

Disliked: Cleanliness, property conditions & facilities, room comfort
Had paid for smoking king size bed almost 2 months in advance, get to motel about 7:30pm after driving 12 1/2 hours and they had gave all the king smoking rooms out. They offered to put us into a 2 bed smoking room. Room was nasty stained sheets, hair in the other bed. Transfered rooms into a non smoking for the night. Next day about 11am finally got into a smoking king room. Chair to nasty to sit in, bathroom door would not shut because someone had punched hole in, people hanging around outside, people sleeping by the dumpster. I washed what looked like blood and food off of the walls so I wouldn't touch it.
Stayed 4 nights in Mar 2022
Response from Brand Experience Team on Jun 2, 2022
Hi Rene, Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

10/10 Excellent

Tonya

Stayed 1 night in Mar 2022
Response from Brand Experience Team on Jun 2, 2022
Hi Tonya, Thank you for the perfect rating!! Maz K. #Team6

2/10 Terrible

Juan

Stayed 1 night in Mar 2022

10/10 Excellent

Daniel

Stayed 1 night in Jan 2022
Response from Brand Experience Team on Jun 2, 2022
Hi Daniel, Thank you for the perfect rating!! Maz K. #Team6

2/10 Terrible

Charles

Disliked: Cleanliness, property conditions & facilities
Not worth going
I was a stranded traveler due to winter storm. The bath tub was rusted, stains on the bed spread. Wouldn't let me have a late check out. This stay was not by choice, it was only available room in DFW be the airport. Never will be coming back to this place.
Nail polish? Or what?
Stayed 1 night in Feb 2022
Response from Brand Experience Team on Mar 23, 2022
Hi Charles, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 1 night in Jan 2022
Response from Brand Experience Team on Jun 2, 2022
Hi Traveler, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Brand Experience Team on Jun 2, 2022
Hi Anthony, Thank you for the perfect rating!! Maz K. #Team6

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BED BUGS
Stayed 1 night in Dec 2021
Response from Brand Experience Team on Mar 23, 2022
Hi Anthony, Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

6/10 Okay

Matthew

Liked: Amenities
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2021

8/10 Good

Kaeli

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021