Decent room, staff/manager horrible & RUDE!
Posted Dec 15, 2016 on Orbitz
The hotel & rooms were decent at best. However, the manager was unnecessarily & extremely RUDE! I went to the office to pay for an additional night & asked a question. I was then berated & yelled at until I walked out. I asked to speak with the manager & he was the manager. Even after being yelled at I remained calm & polite. I continued to ask the man what I did to deserve this treatment. He yelled, "you Americans" something wrong with all "your mentality, you people, you Americans, your problem" etc. He kept yelling at me telling me I had a bad American attitude. He told me I called him a bad word (at no point did I use any vulgar language of any kind. I did tell him he was being very "rude.") He said that was my problem & "opinion." He continued to berate me. Louder & louder & ruder every second. All of this after I simply asked if I could have the room at a rate that I saw through Orbitz. After I said, "okay, no problem." & had not given him any resistance, had already handed him my credit card & was in the process of paying he continued screaming at me. I left the office & went to my room & cried. It was awful. Disgraceful & humiliating is an understatement. DO NOT STAY HERE! There is no recourse to their actions b/c it's independently owned. Also the room smelled like urine. I did not use the showers b/c of the smell. There was something shady about it as well. Both nights I was the only car in the lot. I would not stay there again & strongly urge others not to waste $.