Presidential Suite, 1 King Bed | Hypo-allergenic bedding, pillowtop beds, in-room safe, desk

Reviews of Omni Dallas Hotel

4 out of 5
Omni Dallas Hotel
555 S Lamar St, Dallas, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1620 out of 2360 reviews" "
Rating 8 - Good. 345 out of 2360 reviews" "
Rating 6 - Okay. 199 out of 2360 reviews" "
Rating 4 - Poor. 94 out of 2360 reviews" "
Rating 2 - Terrible. 102 out of 2360 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property will many restaurants. Exceptional staff at hotel and all restaurants. The rooms were clean and well maintained. We will definitely stay there again when we visit Dallas.
Stayed 3 nights in Feb 2024

8/10 Good

Shaun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, only downside was noisy road that you could hear in the room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Camille

Stayed 1 night in Mar 2024

10/10 Excellent

Kari

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We only were able to stay one night unfortunately, but we absolutely loved it. Everyone was so welcoming and helpful, they definitely treat you so much better than any other hotel we've been at. We will definitely be back if we are in the area, so much to do and we barely got to see the half of it! I would highly recommend this hotel!
Stayed 1 night in Mar 2024

8/10 Good

Brent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice property. The elevators were really slow. During the busy times you would have to wait a few minutes.
Stayed 1 night in Mar 2024
Response from Omni Dallas on Mar 26, 2024
Hi Brent,Thank you for the review! Your feedback is much appreciated and helps our team improve.

6/10 Okay

Tracy

Liked: Cleanliness
The WiFi didn’t work properly and it was hard to get in contact with someone. I tried calling the front desk on a few occasions and either no one answered or I had to keep calling back.
Stayed 1 night in Mar 2024
Response from Omni Dallas on Mar 26, 2024
Dear Tracy,We do want to apologize for the inconvenience with the wifi connection. We would like to learn more about your stay, please contact us directly.

2/10 Terrible

Oliver

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Dallas on Mar 26, 2024
Hello OliverThank you for the review! Your feedback is much appreciated and helps our team improve. We want to learn more about your experience. Please feel free to reach out directly.

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Omni Dallas on Mar 26, 2024
Hi AldoThank you for the 5-star review! We’re here to serve you anytime.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to self park. front desk was super polite and helpful. easy to check out.
Stayed 1 night in Mar 2024
Response from Omni Dallas on Mar 26, 2024
Hi Barry,We sincerely appreciate you taking the time to share with us your experience at Omni Dallas. On behalf of our entire team, thank you for allowing us to serve you.All the best,The team at Omni Dallas

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Service has been great!
Stayed 1 night in Mar 2024
Response from Omni Dallas on Mar 23, 2024
Hello Brett,Thanks for the review! We hope to serve you again in the future.

8/10 Good

Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the room had a microwave
Stayed 2 nights in Mar 2024
Response from Jeislor D. on Mar 21, 2024
Thank you for your review. We hope to welcome you back soon!

6/10 Okay

Taylor, Worthington

Traveled with partner
Liked: Staff & service, amenities
Young Kids screaming at late hours was not something I was expecting from this hotel, overall it was an okay experience but I would not stay here again
Stayed 2 nights in Mar 2024
Response from Omni Dallas on Mar 20, 2024
Dear Taylor,We do want to apologize for the disruption during your stay. We appreciate your feedback and making us aware of this. We would love to hear more about your stay, please feel free to contact us directly.

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Clean, comfortable, freindly and helpful staff.
Stayed 2 nights in Mar 2024
Response from Omni Dallas on Mar 19, 2024
Hi Charles,We’re always happy when customers like you enjoy your time at Omni Dallas. Come back anytime!

8/10 Good

Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel the room was a little over priced but staff was very nice. The dining was excellent. And vallet was on point.
Stayed 1 night in Mar 2024
Response from Omni Dallas on Mar 19, 2024
Hi Marcos,Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Omni Dallas on Mar 19, 2024
Hi Steven,Thanks for sharing the word about Omni Dallas. We really appreciate your positive review.

2/10 Terrible

james

Business traveler
My room wasn’t available. They didn’t have my reservation even thou I had a confirmation from Expedia.
Stayed 2 nights in Mar 2024
Response from Kelly on Mar 14, 2024
We are disappointed to hear that there was an issue regarding your reservation. If you would like to discuss, please do not hesitate to reach out to the hotel directly and ask for the Manager on Duty.

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great near everything pool is super neat and good for kids we loved this place
Stayed 1 night in Mar 2024
Response from Kelly on Mar 14, 2024
We are happy to hear that you and your family enjoyed your stay with us! Thank you for choosing us and we hope to see you back again.

10/10 Excellent

Kryzmon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelly on Mar 14, 2024
Thank you for staying with us! We are delighted to see you enjoyed your visit.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelly on Mar 14, 2024
Thank you for taking the time to leave us review! We are glad to see you had a great experience.

10/10 Excellent

Hetal

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Dallas on Mar 19, 2024
Hi Hetal,Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

10/10 Excellent

My Tien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelly on Mar 14, 2024
Thank you for staying with us!

10/10 Excellent

Niamh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with spacious rooms and a variety of restaurants near by. Very convenient to the 6th floor museum and the grassy knoll. Great gym with a peloton bike.
Stayed 3 nights in Mar 2024
Response from Jeislor D. on Mar 11, 2024
Thank you for your feedback! We are glad you enjoyed your stay at the Omni Dallas and we are happy that you were able to use outlets! We hope to welcome you back soon!

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The View was Amazing and very quiet
Stayed 2 nights in Mar 2024
Response from Jeislor D. on Mar 11, 2024
Thank you for your feedback! We are glad you enjoyed your stay at the Omni Dallas and we hope to welcome you back soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jeislor D. on Mar 11, 2024
Thank you for your review!

10/10 Excellent

Amber

Stayed 1 night in Feb 2024
Response from Omni Dallas on Mar 26, 2024
Hi Amber,We can’t wait to share your 5-star review with our team. They’ll be thrilled!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Omni Dallas on Mar 9, 2024
Hi Michelle,Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Omni Dallas on Mar 6, 2024
Hi Tammy,Seeing your 5-star review made our day at Omni Dallas! Thank you so much.

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Omni Dallas on Mar 24, 2024
Hi Daniel,Thank you so much for giving us 5 stars. You made our day!

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was amazing and followed up during the stay
Stayed 2 nights in Feb 2024
Response from Kelly on Mar 3, 2024
Thank you for choosing to stay with us! We look forward to sharing your review with our Concierge team. We hope to see you back soon.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from Omni Dallas on Mar 2, 2024
Hi Jennifer,Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything
Stayed 1 night in Feb 2024
Response from Omni Dallas on Mar 2, 2024
Hi Jasmine,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room, restaurants on site and the location.
Stayed 4 nights in Feb 2024
Response from Omni Dallas on Mar 2, 2024
Hi Robin,We’re grateful that you took the time to leave us a review. Thanks a lot!

8/10 Good

Toni

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Omni Dallas on Mar 2, 2024
Hi, ToniWe appreciate your feedback and love that you have taken the time out to do this survey. We would love to learn more about your experience and how we can make this a 5 star stay. Please feel free to reach out to us directly.

10/10 Excellent

Jannet, Frisco

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service.
Stayed 1 night in Feb 2024
Response from Omni Dallas on Mar 2, 2024
Hi Jannet,Thank you! Your positive feedback is much appreciated.

2/10 Terrible

Hayden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been been nice to stay there if they let me, but I'm 18 and couldn't stay. Or get refunded but it is what it is i guess. 300$ down the drain.
Stayed 1 night in Feb 2024
Response from Omni Dallas on Mar 2, 2024
Hi Hayden,We would do appreciate your feedback and will directly send your response over to our corporate team.

8/10 Good

Lyana

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Omni Dallas on Mar 2, 2024
Hi Lyana,We would like to learn more about your experience, please feel free to contact us directly. We would love to know how we maybe able to turn your stay around.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Kelly on Feb 26, 2024
Thank you for choosing us! We are delighted to see you enjoyed your visit.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Omni Dallas on Feb 25, 2024
Hello Francisco,We’re always happy when customers like you enjoy your time at Omni Dallas. Come back anytime!

4/10 Poor

cynthia

Stayed 2 nights in Feb 2024
Response from Jeislor D. on Mar 20, 2024
Thank you for your rating your most recent stay at Omni Dallas. We apologize that your stay was not prefect. We are open to all feedback from your recent stay to ensure that it is stream-less for your next stay.

2/10 Terrible

Makaela

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We have stayed previously and loved it. However, our valentine's day stay was absolutely horrible the room was dirty upon arrival and nothing worked in the bathroom. Very disappointed.
Stayed 1 night in Feb 2024
Response from Omni Dallas on Feb 25, 2024
Dear Makaela,We want to first and foremost thank you for your time to provide us with your feedback and this matter. We do want to apologize for the inconvenience and are deeply disappointed that your Valentine's Day celebration was anything less than what you expected. We would love to learn more and see how we can turn this stay around for you. Please feel free to reach out to us directly.

10/10 Excellent

Sachiko, Frisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!! However, I’m Disappointed in the room service prices, especially the two service fees added on, so basically our $40 meal turned into a $60 meal with fees and tip.
Stayed 1 night in Feb 2024
Response from Omni Dallas on Feb 25, 2024
Dear SachikoThank you so much for your positive feedback! We’re thrilled to hear you enjoyed your experience at Omni Dallas. We do want to apologize for the disappointment you expressed regarding the services fees, we do take in all guest feedback to improve. We would love to speak with you directly, please feel free to reach out to us.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Jeislor D. on Feb 17, 2024
Thank you for your feedback!

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and close to the convention center
Stayed 3 nights in Feb 2024
Response from Jeislor D. on Feb 16, 2024
Wonderful! Thank you for your feedback!

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni is the best hotel in Dallas. It’s very walkable to all the bars & nightlife on Main Street. The skyline views of downtown Dallas are amazing.
Stayed 3 nights in Feb 2024
Response from Omni Dallas on Feb 14, 2024
Hey Israel,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!The Omni Dallas team

6/10 Okay

Ireri

Stayed 1 night in Feb 2024
Response from Jeislor D. on Mar 20, 2024
Thank you for your rating your most recent stay at Omni Dallas. We are open to all feedback from your recent stay to ensure that it is stream-less for your next stay.

10/10 Excellent

Joy

Stayed 2 nights in Feb 2024
Response from Jeislor D. on Mar 20, 2024
Thank you for your feedback on your recent stay here at Omni Dallas. We hope to welcome you back soon !

6/10 Okay

Ashley

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Service was terrible. Requested towels and never received them. Had to come more than 4 times and still did not receive them until the next day. Requested housekeeping…had to call several times for anyone to show up. Not worth it for the amount of money they charge per night.
Stayed 3 nights in Feb 2024
Response from Jeislor D. on Feb 10, 2024
Thank you for your feedback. We apologize that we missed the mark when it came to providing you with timely and consistent service. We will ensure we pass along your feedback to our housekeeping team to prevent this from happening to our future guest. We hope to welcome you back soon!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Feb 2024
Response from Jeislor D. on Feb 10, 2024
Thank you for your feedback. We hope to welcome you back soon!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jeislor D. on Feb 10, 2024
Thank you for your feedback.

8/10 Good

Sandy

Stayed 2 nights in Jan 2024
Response from Jeislor D. on Mar 20, 2024
Thank you for your feedback on your recent stay here at Omni Dallas. We hope to welcome you back soon !