Ratings based on 932 Verified Reviews

3.8 out of 5
74% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
It was a a fair hotel, I had better and I've had worse
Comment from Hotel Management
May 16, 2017 by GM, Hotel Management
Thank you for your response. We are in the process of updating the hotel, including the rooms, exterior, and adding amenities. Please be sure to give us another chance in the near future to see these exciting changes!
4 out of 5
Recommended
for Everyone
by A verified traveler from reno

Reunion

Posted Mar 25, 2017
Good price, close to freeway and restaurants, comfortable room
Comment from Hotel Management
Mar 27, 2017 by GM, Hotel Management
Thank you for your feedback. You are correct in noting that our location is central to the Highlands Mall, local businesses, and easy access to I-20. We pride ourselves on great service and clean, comfortable rooms. We look forward to seeing you again in the near future.
1 out of 5
by Christopher

Don't even have PLUNGERS for fo toilets!!

Posted Mar 24, 2017 on Hotels
Toilet overflowed and front office didn't even have a plunger and had to move to a different room which was smaller and less expensive than what we paid for
Comment from Hotel Management
Mar 27, 2017 by Jordan, Hotel Management
We apologize for the inconvenience you experienced. Our hotel prides itself on customer service and switched you to a different room to accommodate for this inconvenience. I'm not sure how the room was smaller or less expensive as all of our rooms are the same size. We will make sure that a plunger is available to guests in case the need every arises again.
5 out of 5
by Claudia

Posted Mar 22, 2017 on Hotels
Great CSR
Comment from Hotel Management
Mar 27, 2017 by Jordan, Hotel Management
Thank you for choosing our hotel for your recent stay. Our hotel prides itself on great customer service and providing a clean, comfortable room. We will be undergoing some updates to both the rooms and the exterior in the coming months. We look forward to seeing you again!
4 out of 5
by Edith

Posted Mar 21, 2017 on Hotels
The only recommendation that i have is that you replace the shower curtain in the room we stayed in room 165
Comment from Hotel Management
Mar 27, 2017 by Jordan, Hotel Management
Thank you for your feedback! I'm delighting to announce that our property is undergoing some major updates in the coming months. All new shower curtains will be a part of this project. Please be sure to try us again in the near future to see these exciting changes unfold.
5 out of 5
by TONI

All Smiles

Posted Mar 20, 2017 on Hotels
Amazing stay. Staff was courteous and friendly
Comment from Hotel Management
Mar 22, 2017 by Jordan, Hotel Management
We pride ourselves on staff service!! Our central location within the Highlands Mall, local businesses, and area attractions like AT&T Stadium, Rangers Ballpark, and Six Flags makes our hotel an excellent stop for business and leisure travelers alike. We look forward to seeing you again in the near future.
3 out of 5
by Joni

Makeover May '17!!!

Posted Mar 16, 2017 on Hotels
Needs serious renovations otherwise it was a good experience and perfect location for us.
Comment from Hotel Management
Mar 22, 2017 by Jordan, Hotel Management
Thank you for choosing our hotel for your recent stay. We are delighted to announce that the property will be undergoing updates in the coming months. New furniture, bathrooms, door locks, interior/exterior painting, and much more will be done in the near future!! Please be sure to give us another try in the near future to see these exciting updates!
4 out of 5
by Tim

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017 by Jordan, Hotel Management
Thank you for your feedback. Our hotel will be going through extensive updates over the coming months. We look forward to providing you an even better experience in the near future!
5 out of 5
by A verified traveler

Posted Mar 8, 2017 on Hotels
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are delighted to announce we will be starting renovations of the hotel soon and our guests can expect many great updates in the months to come. We look forward to seeing you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 3, 2017
Convenient to shopping. Room needs updating but was clean
Comment from Hotel Management
Mar 3, 2017 by GM, Hotel Management
Thank you for you response! Our property will be going through extensive renovations from March - May. We look forward to seeing you again!!