Ratings based on 863 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

would recommend

Posted Jul 1, 2016
Pros: Pool, breakfast, location, AC
Cons: later pool hours, extra bedding available at all hours, ice machine closer to the rooms (was in lobby)
Location: the motel is located right next to the Highlands which is a great place for shopping and dining.
Arlington is my hometown, so I'll start by saying that I know this is one of the better locations to stay in. The hotel met all of my expectations, and the free breakfast in the morning was phenomenal. I had some friends come over to throw a "welcome back" party the night I came into town. One of my friends drank so much that she vomited on every piece of bedding in the 2 queen beds room spare two thin sheets that we had to split between the 5 of us. I went to the lobby (around 3 am) to ask for more bedding, the staff working at the time informed us that she didn't have access to spare bedding without housekeeping so that was the only downside. I was more than grateful to use those 2 sheets because the hotel did not charge me for the pile of vomit covered comforters and pillows, so I have to recommend this motel just for that. There were a couple of guys loitering outside a few doors down but they were no bother to us inside the room with the door shut. Again, this is a generally good part of Arlington.
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Thank you for your valuable feedback. We will take all your concerns and attempt to make all these things available to our guests as soon as possible Thank you
2 out of 5
by A verified traveler

It not worth 118.00

Posted Jun 28, 2016
Very runned down. Dresser was chewed by a dog. Bathroom sink had a huge Crack in it. No water pressure. Advertised that they had a 8 speed shower head. It was just a regular shower. Carpet is old. I made the reservations on line and paid for it. Then the hotel clerk said they still had to put a hold on my credit card for 100.00 for incidentals. The place was a dive.
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Dear Guest We are sorry to hear that you had a less than pleasant experience. We have looked at all the issues that you faced during your stay and resolved every single one of them. The water pressure has been fixed, the showerhead has been replaced The incidental policy is standard with all third party reservations that is clearly stated at the time of booking
3 out of 5
by A verified traveler

hotel in the highlands

Posted Jun 24, 2016
The hotel was nice and clean as always. However the front desk clerk when we checked out was very rude. He wasn't pleasant at all. When we checked in the desk clerk at night was very friendly. She was awesome!!
Comment from Hotel Management
Jul 12, 2016 by General Manager, Hotel Management
Dear Guest We apologize on behalf of the team. The front desk agent with poor mannerisms has since left our team leaving us as hospitable as we should be We are so sorry that you had to deal with this but we have taken decisive action to correct this issue as we pride ourselves in friendly staff service at all times for our guests
2 out of 5
by A verified traveler from Texas

This location is under major restoration/ remodel

Posted Apr 20, 2016 on Orbitz
Pros: the location
Cons: The place is wore to the BONE ! Please CLOSE** High Liability for owners !! too much construction; noise level at 8:15am. When workers being. NO KIDS
Location: Very updated stores Mall, eateries. Depends on the persons like. We just want to rest !! after 4 family deaths in 7 days !
The Prices online is not good at checking this place !! This place should be close down for construction, noise and let the workman stay for easy on job arrival To much dirt, dust If your not careful at night you could fall/ tripp ! many of the rooms windows had black plastic in windows for me that means " not occupancy ". The staff was very friendly. we requested a room change after a night of dog, yes dog barking and very smelly room. carpet very outdated and dirty. Housekeeping did the BEST they could do ! We change rooms to a more accommodating one. The Lobby needs updating;breakfast area too. I will not stay there anytime soon April2016 Front desk was very nice about relocating us the next morning. I slept much better !!
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Dear Guest We apologize for the noise. We were in the process of remodelling so we can provide better facilities and amenities to our guest. As you know we are at the mercy of the contractors. We have since completed all the work and noise is no longer a factor at the hotel
5 out of 5
by Tina from louisiana

Would stay there again

Posted Apr 4, 2016 on Hotels
had no problems on anything just great
Comment from Hotel Management
Jul 11, 2016 by Shannon, Hotel Management
Thank you for the great referral. We appreciate your business and look forward to hosting you again very soon
3 out of 5
by Tony

Posted Mar 26, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by Shannon, Hotel Management
Thank you!
5 out of 5
by A verified traveler

Posted Mar 22, 2016 on Hotels
The Wi-Fi really suck bad my room was on the west side of the building halfway down couldn't even log into the wi-fi at all
Comment from Hotel Management
Jul 11, 2016 by Shannon, Hotel Management
Thank you for the positive feedback. We have take your concerns to our ISP and they have since installed many more access points . Our guests no longer have any issue streaming movies, browsing email or working on their mobile devices. We know that connectivity is critical and we have resolved this issue that you had We hope to see you back very soon
4 out of 5
by A verified traveler from Arlington

Friendly Staff

Posted Mar 22, 2016
The staff was very friendly and polite. The complimentary breakfast was quite good, superior to the standard fast food restaurant breakfast
Comment from Hotel Management
Jul 11, 2016 by General Manager, Hotel Management
Dear Guest We are so happy to hear that you enjoyed our complimentary breakfast. We have since added a lot more items and we hope that you come back and enjoy all the new additions
4 out of 5
by Brenan

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by Shannon, Hotel Management
Thank you for the positive feedback. We will pass your kind words of encouragement to our entire team
3 out of 5
by Michael

Posted Mar 21, 2016 on Hotels
Comment from Hotel Management
Jul 11, 2016 by Shannon, Hotel Management
Thank you for your kind words!. Were happy to hear hear that your stay was enjoyable with us