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Reviews of Quality Inn at Arlington Highlands

2.5 out of 5
Quality Inn at Arlington Highlands
121 East I-20, Arlington, TX

Reviews

6.6
Rating 10 - Excellent. 168 out of 615 reviews" "
Rating 8 - Good. 129 out of 615 reviews" "
Rating 6 - Okay. 105 out of 615 reviews" "
Rating 4 - Poor. 93 out of 615 reviews" "
Rating 2 - Terrible. 120 out of 615 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We continue to use the Quality Inn which is a excellent review in itself
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi Jerry! Thank you for your continued loyalty and for taking the time to leave us a positive review. It's great to hear that your repeated visits to our property reflect your satisfaction with our service and facilities. Your ongoing choice to stay with us is indeed one of the best compliments we can receive.We always look forward to your visits and are eager to ensure each stay is comfortable and enjoyable. If there's anything we can do to make your next stay even more pleasant, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back soon!

4/10 Poor

Sheila, Cedar City

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We had a group of guys in front of our hotel room when we checked in with a cooler full of beer. They obviously had gotten off work and were hanging out. Not really a big deal until it’s 12am and doors are slamming and people shouting. The “breakfast”was anything but that. Extremely limited, with sticky dirty floors. The rooms are double beds, about a hundred years old. No desk for you to lay out a computer. Bathroom door didn’t shut right. Our door to the room wouldn’t open properly or take the key card properly. Won’t be back and don’t recommend.
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Hi Sheila! We apologize for the disruptions and issues you experienced during your stay. It’s clear we missed several marks on providing a comfortable and welcoming environment. We take your concerns seriously and will look into each issue you've raised, especially regarding the noise levels and room amenities. We're also reviewing our breakfast offerings to ensure they meet our guests' expectations. Thank you for your feedback; it is crucial for our improvement. We hope to have the chance to provide a much better experience in the future.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
The property is convenient to restaurants and shops. Always quiet and clean and a value for this area
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Hi Jerry! Thank you for the great review! We're thrilled to hear you found our location convenient and appreciated the tranquility and cleanliness of our property. We aim to provide a fantastic value to our guests, and it sounds like we hit the mark for you. Looking forward to welcoming you back soon!

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities
I just want to say that Broderick helped me out one night. The man is very knowledgeable and professional
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Apr 4, 2024
Hi Ronnie,We're delighted to hear that Broderick's expertise and professionalism left such a positive impression on your stay. Our team takes pride in providing exceptional service, and it's fantastic to know that Broderick exemplified this during your visit. We'll be sure to pass along your kind words to him. Should you find yourself back in the area, we hope to welcome you again for another enjoyable experience at our hotel.

8/10 Good

Brenda

Business traveler, Traveled with family
Liked: Amenities
The location
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Brenda! Thank you for your review! We're glad to hear that you appreciated our hotel's location. Your satisfaction is important to us, and we're pleased that our convenient location met your needs during your stay. If there are any specific aspects of our location or services that you think we could improve to earn that extra star next time, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better experience in the future!

8/10 Good

TYANNA

Traveled with family and small children
We traveled from Ohio to Texas. Room was not as clean as it could've been. Dust was caked on the hair dryer. Breakfast definitely could've been better, it was only waffles and cereal. Rooms could definitely use updated
Stayed 3 nights in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Tyanna! Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the cleanliness of your room and the limited breakfast options. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. We will address your concerns with our housekeeping team to ensure that our standards are consistently met in the future. Additionally, we appreciate your suggestions for updating our rooms and diversifying our breakfast offerings. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

6/10 Okay

Teodoro

Better service for clean the room
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Hi Teodoro! Thank you for your feedback. We apologize if the service for cleaning your room did not meet your expectations during your stay. We take cleanliness and guest satisfaction seriously, and we will address this issue with our housekeeping team to ensure that such lapses do not occur in the future. Your feedback helps us improve, and we appreciate your input. If there's anything else we can assist you with, please feel free to let us know.

8/10 Good

Martha

Liked: Cleanliness, staff & service
1. Breakfast was waffles and cereal everyday only everyday. Breakfast was at 7 in the morning on Saturday. 2. People knocked on my door at 3 in the morning. 3. Never saw any security. 4. Room was not as clean as it should have been. 5. More of an extended stay facility. 6. Large pets in the rooms and on property. 7. Will not stay there again.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 18, 2024
Hello Martha, We appreciate your feedback regarding your recent stay with us. We regret to hear about your experience with breakfast, room cleanliness, and disturbances during your stay. Please note that your concerns have been duly noted and will be shared with the relevant team for further review. We value your insights to enhance our guest experience.

8/10 Good

Mariana

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 15, 2024
Hi Mariana! Thank you for sharing your feedback and for rating your stay with us as 4 out of 5. We're glad to see that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 Good

jimmy

Liked: Cleanliness, staff & service
Parking was very bad. If you leave the room you're not going to be able park your car no where by your room
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Jimmy! Thank you for sharing your feedback with us. We're sorry to hear that you experienced difficulties with parking during your stay. We understand that convenient parking is important for our guests, and we apologize for any inconvenience caused by the lack of available parking near your room. Your comments are valuable to us, and we will take them into consideration as we strive to improve and enhance our guests' experience, including parking availability. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.

2/10 Terrible

Jared

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all couch was filthy bed covers had dried blood on them and had small cockroaches come out at night. Disgusting
Response from Guest Relations Management on Mar 12, 2024
Hi Jared! We're deeply sorry to hear about your extremely disappointing experience during your stay. It's completely unacceptable for our guests to encounter cleanliness and hygiene issues such as these. We apologize for the unsatisfactory conditions you encountered with the couch, bed covers, and the presence of small cockroaches in your room. Maintaining a clean and pest-free environment is a top priority for us, and we regret that we failed to meet these standards during your visit. Your feedback is incredibly concerning, and we will address this issue immediately with our housekeeping and pest control teams to ensure that such incidents do not occur in the future. We understand the severity of the situation, and we apologize for any discomfort or inconvenience caused. We would appreciate the opportunity to make things right and regain your trust. If you would be willing to give us another chance, please don't hesitate to reach out to us directly, and we will do our utmost to ensure a much-improved experience for you. Again, we apologize for the inconvenience, and we thank you for bringing this matter to our attention.

10/10 Excellent

Cary

Room was clean and staff was friendly.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 7, 2024
Hi Cary! Thank you for choosing to stay with us and for sharing your positive feedback! We're thrilled to hear that you had a great experience during your recent stay. We're delighted that you found your room to be clean and that our staff was friendly. Providing a clean and comfortable environment for our guests, along with friendly and helpful service, are top priorities for us, so it's wonderful to know that we succeeded in meeting your expectations. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 5, 2024
Hi Jerry! Thank you for choosing to stay with us and for sharing your feedback! We're thrilled to hear that you had an excellent experience during your recent stay. Providing outstanding service and accommodations for our guests is our top priority, so it's incredibly rewarding to know that we succeeded in meeting your expectations. We appreciate your kind words, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 Terrible

Zack

Business traveler
Disliked: Staff & service, property conditions & facilities
Charged an extra $40 for an early check in. Toilet wouldn’t flush and the room had a horrible smell. Would NOT recommend!!!
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Zack,We're sorry to hear about your experience. Guest feedback is valuable for our improvement. We encourage you to reach out to management directly to discuss further.

10/10 Excellent

JAMES

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello JAMES,We are glad to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another fantastic experience.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in fast and easy. Stay pleasant.
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Jerry,We are delighted to hear that you enjoyed a quick and seamless check-in process during your stay with us. We strive to provide efficient and friendly service to all our guests. Your positive feedback is greatly appreciated and we hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, quick service, quiet.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Jerry! Thank you for your positive feedback! We're delighted to hear that you had an easy check-in experience, quick service, and enjoyed the quiet environment during your stay. Providing efficient and hassle-free service is important to us, and we're glad that we succeeded in meeting your expectations in this regard. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future!

10/10 Excellent

Julio

Stayed 6 nights in Feb 2024
Response from Guest Relations Management on Feb 21, 2024
Hi Julio! We truly appreciate your perfect rating of 5 out of 5! It's fantastic to know that you enjoyed every aspect of your stay at Quality Inn at Arlington Highlands. Providing exceptional service and comfort to our guests is what we strive for, and we're thrilled that we succeeded during your visit. Thank you for choosing us, and we can't wait to host you again.

8/10 Good

Celest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here. Both times have been relaxing and peaceful.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Celest,We are thrilled to hear that you had a relaxing and peaceful stay with us for the second time. Your continued patronage is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience.

4/10 Poor

Kimberly

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor Customer service; Room was old,
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 13, 2024
Hi Kimberly! We're genuinely sorry to learn about your disappointing experience during your recent stay. Please accept our sincerest apologies for the poor customer service you received and for any inconvenience caused by the condition of your room. Providing exceptional customer service is a top priority for us, and we regret that we fell short of your expectations in this regard. Your feedback regarding the condition of your room is also concerning, as we strive to maintain high standards of comfort and cleanliness throughout our property. Rest assured, we take your feedback seriously and will address these issues with our team to ensure that necessary improvements are made promptly. We appreciate you bringing these matters to our attention as it helps us to identify areas where we can enhance our guests' experience. If there's anything else you would like to share or if there's anything we can do to make amends, please don't hesitate to reach out to our management team. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.

10/10 Excellent

Sarah

Liked: Amenities, property conditions & facilities
Its affordable and always available
Stayed 2 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello Sarah,We're pleased to hear you found our hotel to be affordable and accessible. We strive to provide a convenient and budget-friendly option for all our guests' needs. Your feedback is valuable to us as we continue to enhance our services. Thank you for choosing to stay with us.

2/10 Terrible

Alan

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 8, 2024
Hi Alan! We're truly sorry to hear that your experience fell short of expectations. Your feedback is essential to us, and we'd appreciate any specific details you can provide about what went wrong during your stay. Our aim is always to ensure our guests have a comfortable and enjoyable experience, and we regret that we didn't meet that standard in your case. If there's anything we can do to address the issues you encountered, please let us know.

6/10 Okay

Deborah

Stayed 3 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Deborah, We appreciate you choosing to stay with us at our hotel. If you have any feedback you would like to share about your experience, please feel free to reach out to us directly. We value your input and hope to welcome you back in the future to exceed your expectations.

6/10 Okay

Deborah

Stayed 4 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Deborah, We are sorry to hear that your stay was not exceptional. Please feel free to contact us with any feedback you may have so we can address any issues.

4/10 Poor

Dj

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room definitely did NOT look like the picture in the advertisement. The bathroom ceiling had dark patches that looked like mold. The picture looks more modern but everything about this place is old.
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 8, 2024
Hi Dj! We're sorry to hear that your experience did not meet your expectations, and we sincerely apologize for any discrepancies between the advertisement and the actual condition of the room. Your feedback regarding the appearance of the room and the presence of dark patches on the bathroom ceiling is concerning, and we take it seriously. Maintaining the comfort and satisfaction of our guests is our utmost priority, and we regret that we fell short in this instance. Please rest assured that we will investigate the issues you've mentioned with our housekeeping and maintenance teams to address them promptly. If there's anything else we can do to assist you or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We value your feedback and appreciate the opportunity to improve our services. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.

6/10 Okay

Norma

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 2, 2024
Hi Norma! Thank you for choosing to stay at Quality Inn at Arlington Highlands and for taking the time to provide us with your feedback. We appreciate your honest rating of 3 out of 5 and for sharing your experience with us. We regret to learn that your stay did not fully meet your expectations, and for any inconvenience or shortcomings you encountered. Please accept our sincere apologies for any areas where we may have fallen short. Your feedback is crucial to us as we continuously strive to improve our services and enhance the guest experience. If you could kindly provide us with more details about your stay and areas where we can make improvements, it would be greatly appreciated. We are committed to addressing any concerns you may have and to ensuring that your next visit with us exceeds your expectations. Thank you for bringing your feedback to our attention.

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 5 nights in Jan 2024
Response from Guest Relations Management on Jan 31, 2024
Hi Jeffrey! We are deeply disappointed to learn that your recent experience with us fell short of your expectations due to cleanliness issues. Please accept our sincere apologies for the inconvenience and disappointment this has caused you. Maintaining a clean and comfortable environment for our guests is of the utmost importance to us, and it's disheartening to hear that we failed to meet this standard during your stay. We take your feedback very seriously, and immediate steps will be taken to address the cleanliness issues you encountered. Our housekeeping team will conduct a thorough inspection of the premises to identify and rectify any areas that may have been overlooked. Additionally, we will reinforce our cleaning procedures and provide additional training to our staff to prevent similar incidents in the future. We understand the impact that this had on your stay, and we sincerely apologize for any inconvenience or discomfort it caused. Your satisfaction is our top priority, and we are committed to taking all necessary measures to ensure that your next visit exceeds your expectations. If there is anything further we can do to address your concerns or if you would like to discuss your experience in more detail, please do not hesitate to contact our management team directly. We value your feedback and hope to have the opportunity to welcome you back in the future for a much-improved experience.

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible room service Not clean Bed bugs
Stayed 4 nights in Jan 2024
Response from Guest Relations Management on Jan 31, 2024
Hi Jeffrey! We are sincerely sorry to hear about the multiple issues you encountered during your recent stay. It is deeply concerning to learn that you experienced subpar room service, cleanliness concerns, and encountered bed bugs. Please accept our most heartfelt apologies for the discomfort and inconvenience you endured as a result. Such lapses in service and cleanliness do not reflect the standards we strive to uphold, and we are truly disappointed to have failed to meet your expectations. Rest assured, we take your feedback seriously, and immediate action will be taken to address each of these issues. Our housekeeping and maintenance teams will conduct a thorough inspection of the room to address cleanliness concerns and to ensure any pest-related issues are promptly resolved. Additionally, we will review our room service protocols to identify areas for improvement and to prevent similar incidents from occurring in the future. We understand the severity of these issues and the impact they had on your stay. Your comfort and satisfaction are of the utmost importance to us, and we are committed to taking all necessary measures to regain your trust. Once again, we apologize for the inconvenience and disappointment you experienced. If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please do not hesitate to contact our management team directly. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

2/10 Terrible

Jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bugs in room No house cleaning
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 31, 2024
Hi Jeffrey! We're deeply sorry to hear about the issues you encountered during your recent stay. It's unacceptable for you to experience bugs in your room and to not receive housekeeping service as expected. Please accept our sincere apologies for the inconvenience and discomfort this caused you. We take cleanliness and guest comfort very seriously, and we're truly disappointed to have let you down in this regard. Rest assured, we're taking immediate action to address these concerns and prevent similar incidents from occurring in the future. Our housekeeping team has been notified, and they will conduct a thorough inspection and treatment of the room to ensure it meets our high standards of cleanliness. Additionally, we'll be reviewing our housekeeping procedures to identify any areas for improvement and ensure that all rooms receive the attention they require. We understand the impact that these issues had on your stay, and we appreciate your patience and understanding as we work to resolve them. Your feedback is invaluable to us, and we're committed to learning from this experience to provide better service to our guests. Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to contact us directly.

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
Room is disgusting
Response from Guest Relations Management on Jan 30, 2024
Hi Tiffany! We're deeply sorry to hear about your disappointing experience with the cleanliness of your room. Your comfort and satisfaction are our utmost priorities, and we regret that we fell short of meeting your expectations in this regard. Please accept our sincerest apologies for the condition of your room. We take your feedback seriously, and we will immediately address this issue with our housekeeping team to ensure that our cleanliness standards are consistently met. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. We hope you might consider giving us another chance in the future to provide you with the positive experience you deserve.

2/10 Terrible

Danny

Business traveler
Disliked: Staff & service, property conditions & facilities
Front desk person refused to do early check in for a fee when they were clearly not even 30% full evidenced by the cars in the parking lot. I ended up sleeping in my car until I could check in . She was kind of rude about it also. Once I checked in my key didn’t even work, so I had to go back for them to fix. It happened again 2 nights later. Would not recommend this place.
Stayed 3 nights in Jan 2024
Response from Guest Relations Management on Jan 26, 2024
Hi Danny! We sincerely apologize for the inconvenience and frustration you experienced during your recent stay with us. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. The issues you encountered with the early check-in request and the key card malfunctions are not reflective of our usual standards, and we deeply regret any inconvenience caused. Rest assured that we will be addressing these matters internally to ensure improvements are made. We apologize for falling short of your expectations, and we understand the importance of delivering a seamless experience for our guests. Your feedback is taken seriously, and we will use it to make necessary improvements. If there's anything more you'd like to share or if you have further concerns, please feel free to reach out to our management directly. We hope you might consider giving us another chance in the future to provide you with the positive stay you deserve.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Derek,We are thrilled to hear that you had a great experience during your stay with us! We strive to provide exceptional service and it's wonderful to see that we succeeded in meeting your expectations. We appreciate your choice in staying with us and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

felix

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 26, 2024
Hi Felix! Thank you for choosing Quality Inn at Arlington Highlands for your recent stay and for the perfect 10 out of 10 rating! We are thrilled to learn that you had such an exceptional experience with us. Your positive feedback is truly appreciated, and it serves as a great encouragement to our team. We are delighted to have contributed to making your stay memorable and enjoyable. If there is anything specific you would like to highlight or share about your stay, we would love to hear more. Your insights are invaluable to us as we strive to maintain the highest standards of hospitality. Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back to Quality Inn at Arlington Highlands for another outstanding stay.

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was a really good experience. Good customer service and cleanliness.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 26, 2024
Hi Mona! Thank you for choosing our hotel, and for sharing your positive feedback with us! We are thrilled to hear that you had a really good experience, and we appreciate your compliments about our customer service and cleanliness. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Good

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Jerry! Thank you for choosing Quality Inn at Arlington Highlands and for sharing your feedback. We appreciate your 4 out of 5 rating. We're glad to see that you had a positive experience overall. Your feedback is important to us, and we are always looking for ways to improve our services. If there are specific aspects you enjoyed or any suggestions you may have to further enhance your experience, we would love to hear more about it. We look forward to the opportunity to host you again for another enjoyable stay.

8/10 Good

Oriana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Hi Oriana! Thank you for taking the time to share your feedback, and we appreciate your 8 out of 10 rating. We're pleased to hear that your experience was positive overall. Your feedback is invaluable to us as we strive to continuously improve our services. If there are specific areas where you feel we can enhance your experience further or if there are any aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Good

Justin

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Good
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Justin,afternoon! I'm sorry to hear about your experience at our hotel. We strive to provide exceptional service to all of our guests, and I apologize if we fell short during your stay. Your feedback is valuable to us, and I will share it with our team for improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Just to Rest
Curtains need to be fixed. Bed need to upgraded.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 20, 2024
Dear valued guest, thank you for choosing our hotel for your recent stay, and for sharing your feedback. We appreciate your honest comments. We want to express our apologies for the issues you encountered with the curtains and the bed during your stay. Your comfort is our top priority, and we assure you that we will address these matters promptly to enhance the overall quality of our accommodations. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 8, 2024
Hi James! Thank you sincerely for choosing Quality Inn at Arlington Highlands for your recent stay and for awarding us a perfect 5 out of 5 rating! We are thrilled to learn that you had such an exceptional experience with us. Your satisfaction is our top priority, and it's truly heartwarming to hear that we succeeded in providing you with a memorable experience. Your kind words serve as a tremendous source of motivation for our team to continue delivering exceptional service. Should your travels bring you back to Quality Inn at Arlington Highlands, we would be honored to host you once again for another remarkable stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.

2/10 Terrible

Joseph

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Joseph! Thank you for providing your feedback, and we sincerely apologize for any shortcomings you experienced during your stay, as reflected in your 1 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

4/10 Poor

Melissa

Traveled with partner
Disliked: Property conditions & facilities
The toilet didn't flush without opening the tank and making it fill with water every time you use it. TV remote didn't work right. Free breakfast doesn't have much of anything offered. The bed was comfortable but needs more than 2 small pillows for a long bed.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Melissa! Thank you for sharing your feedback about your recent stay with us. We sincerely regret the challenges you encountered during your visit, and we appreciate your honest comments. We want to express my genuine apologies for the issues you faced with the toilet, TV remote, and the limited offerings in the free breakfast. Your comfort and satisfaction are our top priorities, and we assure you that we are addressing these matters with our maintenance and housekeeping teams to ensure a more comfortable and hassle-free experience for our guests. We are glad to hear that you found the bed comfortable, but we understand your feedback about the pillows. We will certainly review our room amenities to ensure a more enjoyable stay. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to reach out. We value your feedback as it helps us identify areas for improvement. We hope you consider giving us another chance in the future to provide you with a more positive and improved stay.

8/10 Good

Cullen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 18, 2024
Hi Cullen! Thank you for taking the time to share your feedback, and we appreciate your 8 out of 10 rating. We're pleased to hear that your experience was positive overall. Your feedback is invaluable to us as we strive to continuously improve our services. If there are specific areas where you feel we can enhance your experience further or if there are any aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Shawn

Business traveler
Liked: Room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Shawn! Thank you for sharing your feedback, and we appreciate your 6 out of 10 rating. We understand that your experience may not have been as exceptional as we strive for, and we apologize if there were aspects of your stay that fell short of expectations. Your feedback is crucial to us, and we would like to learn more about any specific areas where we can improve. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to address any concerns and provide you with an improved experience in the future.

4/10 Poor

Adriana

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 17, 2024
Hi Adriana! We appreciate you taking the time to provide your feedback, and we are genuinely sorry to learn that your experience did not meet your expectations, as indicated by your 4 out of 10 rating. Your satisfaction is important to us, and we would like to hear more about the specific issues you encountered during your stay. Your feedback will assist us in making improvements to ensure a better experience for our guests in the future. If you're willing to share more details, please reach out to our customer service team. We apologize for any inconvenience and hope to have the opportunity to welcome you back and provide a more positive and enjoyable stay.

6/10 Okay

Brandi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff. Room had stains on the walls and bathroom sink looked dirty.bed comfortable but Cigarette holes in the sheets and comforter
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Brandi! Thank you for taking the time to share your feedback. We appreciate your honest comments. We want to express my sincere apologies for the cleanliness issues you encountered in your room, such as stains on the walls and a bathroom sink that appeared dirty. This falls short of the standards we strive to maintain, and we are addressing these concerns with our housekeeping team to ensure a more pristine environment for our guests. We are glad to hear that you found our staff to be nice, but I deeply regret any discomfort caused by the cigarette holes in the sheets and comforter. Your comfort is our top priority, and we will be taking immediate action to address this matter. If there are any specific details you'd like to share or if you have additional suggestions, please feel free to let us know. We value your feedback, and it helps us identify areas for improvement. We hope you consider giving us another chance in the future to provide you with a more positive and improved experience.

6/10 Okay

Erika

Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Erika! Thank you for taking the time to provide your feedback, and we appreciate your 3 out of 5 rating. We're sorry to hear that your experience didn't meet your expectations entirely. Your feedback is important to us, and we would like to learn more about any specific areas where we can improve. If there are aspects of your stay that you feel could have been better, please feel free to share more details with us. We value your input and hope to have the opportunity to address any concerns and provide you with an enhanced experience in the future.

4/10 Poor

Roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 15, 2024
Hi Roberto! Thank you for sharing your feedback, and we genuinely apologize for any shortcomings you experienced during your stay, as reflected in your 2 out of 5 rating. We're deeply sorry that we did not meet your expectations, and we would appreciate the opportunity to understand more about the specific issues you encountered. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail and work towards a resolution. Your satisfaction is our top priority, and we want to ensure that we address any concerns you may have had. We value your feedback and hope to have the opportunity to make amends and welcome you back for a more positive experience in the future.

6/10 Okay

Sandra

Stayed 2 nights in Jan 2024
Response from Guest Relations Management on Jan 16, 2024
Hi Sandra! Thank you for sharing your feedback, and we appreciate your 6 out of 10 rating. We understand that your experience may not have been as exceptional as we strive for, and we apologize if there were aspects of your stay that fell short of expectations. Your feedback is crucial to us, and we would like to learn more about any specific areas where we can improve. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to address any concerns and provide you with an improved experience in the future.

6/10 Okay

Riba

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 15, 2024
Hi Riba! Thank you for sharing your feedback, and we appreciate your 6 out of 10 rating. We understand that your experience may not have been as exceptional as we strive for, and we apologize if there were aspects of your stay that fell short of expectations. Your feedback is crucial to us, and we would like to learn more about any specific areas where we can improve. If you're comfortable, please reach out to our customer service team directly so that we can discuss your experience in more detail. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to address any concerns and provide you with an improved experience in the future.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 14, 2024
Hello Rafael,Thank you for choosing to stay with us during your recent visit. We appreciate your positive rating and are delighted to know that you had a wonderful experience at our hotel. Should you have any further suggestions or comments, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.