Exterior

Reviews of Red Roof Inn & Conference Center McKinney

2 out of 5
Red Roof Inn & Conference Center McKinney
1300 N. Central Expy, McKinney, TX

Reviews

6.6
Rating 10 - Excellent. 160 out of 757 reviews" "
Rating 8 - Good. 212 out of 757 reviews" "
Rating 6 - Okay. 158 out of 757 reviews" "
Rating 4 - Poor. 109 out of 757 reviews" "
Rating 2 - Terrible. 118 out of 757 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Corey

Liked: Staff & service
Disliked: Amenities
I was immediately disappointed upon pulling up to the hotel.. The staff and service was ok!! It’s mainly the environment and people hanging out.. Upon entering my room I did feel a little better!! I could tell it had been renovated.. The lamps could use replacing due to the electrical outlets not working properly!!
Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on Mar 25, 2024
Dear Corey, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn & Conference Center McKinney. We regret to discover that you weren’t thoroughly impressed with us during your most recent visit. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We ask that you give us another opportunity to make a better impression on your next visit.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Chassiti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kamaria RediResponse Specialist on Mar 20, 2024
Hello Chassiti, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

greg

Traveled with pets
Floor was dirty. Bed comforter has a blood stain on it a lot of people outside talking loudly
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on Mar 16, 2024
Thank you, Greg, for telling us about your stay at the Red Roof Inn & Conference Center McKinney. I am disappointed that your experience was less than ideal due to the dirty floor, the noise disturbance along with the other concerns mentioned. Please accept our sincerest apologies for the impact this had on your stay. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Cynthia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Thank you!
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 13, 2024
Dear Cynthia,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are overwhelmed to read that you had an easy check-in. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

4/10 Poor

Virginia

Traveled with family
Disliked: Property conditions & facilities
My stay at RRI was poor. The beds are clean but like rocks. It was extremely noisy as they were having a party, although my room was opposite the party. The whole motel was in mediocre condition. It was clean and not the worst place I’ve ever stayed at. It seems they have tried to update, but the building itself is old. They charged my cc a $50 per room incident fee that we are to be credited back in 3-5 days… I didn’t like that they went ahead and took my money instead of holding the cc number. I’d don’t think I’d recommend this place. 2 out of 5 stars from me.
Stayed 1 night in Mar 2024
Response from LaTunde RediResponse Specialist on Mar 12, 2024
Dear Virginia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. However, it's good to know that the beds were clean. You indicated that you were unsatisfied with the noise you encountered that came from a party, the upkeep of the building and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Wilde

Liked: Amenities
Disliked: Staff & service
Attention the staff and this time not refund my money , I put for deposit they said in 3 or 4vfays business y at this time no receive nothing in my account....$100.00 dollars.... I was in differents hotels , nobady said about deposit , only that " Red Carpet " deposit and I think that is suspicious....
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Mar 4, 2024
Dear Wilde,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. At Red Roof we are happy to know that you made us your choice of stay. However, you mentioned that you were unsatisfied with return period for your deposit. Our property collects deposits for incidentals upon arrival at the property from our guests. This deposit is return at check-out, however, depending on your financial institution it can take up to 7-14 business days to reflect on your account. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okay

Monica, Longview

Stayed 1 night in Jan 2024
Response from Chirell RediResponse Specialist on Feb 26, 2024
Dear Monica,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a decent motel rooms are nice.
Stayed 1 night in Feb 2024
Response from Samantha Rediresponse Specialist on Feb 20, 2024
Dear Jimmy,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. I am happy you were pleased with our nice rooms. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review and we look forward to your next stay at Red Roof.Sincerely,Red Roof Management

6/10 Okay

Vineeth

Nothing
Stayed 1 night in Feb 2024
Response from OnielRediresponse Specialist on Feb 17, 2024
Hi Vineeth,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on Feb 12, 2024
Hello Cody,It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. It’s an absolute joy reading how nice our hotel was. Your comments are encouragement as we aim to continuously provide great stays for all our guests here at Red Roof.Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

4/10 Poor

Quinton

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heat and air unit put off a musty odor and it has cockroaches.
Stayed 1 night in Jan 2024
Response from Tianna RediResponse Specialist on Jan 25, 2024
Dear Quinton,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. It upsets me to read that your stay fell short of your expectations due to the odor of your room and the pests you reported. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short with you, and for that, we sincerely apologize. Please know that Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. To uphold the company's high standards, I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

8/10 Good

Sheila, Carthage

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well lighted. The rooms were easily accessible with exterior entries. I was grateful that they accepted my pet, with a deposit, and it was promptly returned to my credit card after evaluation by management. My pet room had plank vinyl flooring, so bring the slippers if you don't like cold bare floors. The rooms were very clean, updated & the bedding comfortable. My only wish was for a room coffee pot & cups. I most likely will stay here again to visit my family because it's location is easy to get to their place.
Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on Jan 13, 2024
Dear Sheila,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn & Conference Center McKinney. It's great to see that our clean, convenient and pet friendly property met your expectations, resulting in a 4/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.It was a pleasure accommodating you and we look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

2/10 Terrible

Maria de los A, San Juan

Stayed 4 nights in Jan 2024
Response from OnielRediresponse Specialist on Feb 1, 2024
Hi Maria,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the Red Roof Inn & Conference Center McKinney. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

8/10 Good

Angela

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Recordo Rediresponse Specialist on Jan 10, 2024
Hello Angela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

6/10 Okay

James Roy Buzbee

Disliked: Amenities
If you dont say anything about the deposit then dont expect to get it back anytime soon if at all.
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on Jan 8, 2024
Dear James Roy Buzbee,Thank you for taking the time to tell us about your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as issues with the your refundable deposit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
The room was clean and comfortable. The only downfall was the hotel is next to a restaurant that plays live music late over the weekend.
Stayed 8 nights in Dec 2023
Response from Adraine Rediresponse Specialist on Dec 27, 2023
Dear Brian,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. I am happy to read that you were pleased by the clean room and comfortable bed. We apologize for the inconvenience caused by the late night music coming from the restaurant next door. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you again for sharing your experience. We look forward to seeing you in your future travels at Red Roof.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Ernest, Wesley Chapel

Disliked: Staff & service, amenities, property conditions & facilities
I read the reviews but thought that any thing that bad would be out of business. I was WRONG. I paid up front for my daughter. The day of her arrival, I called and spoke with the receptionist to verify the check in process. My daughter was denied her room for the first night and again the next morning. I had to go in and "speak" with the staff. They refused to give me the managers name and refused to reimburse my paymet (for eight days). Finally allowed her to check in. I think the scam is to allow upfront paynent, then deny access and double book the room. I watch two other couples ho through the same thing. Stay away from this hotel. The GM, has six othet locations. Im will to bet that the scam is being ran at those lications.
Stayed 8 nights in Dec 2023

2/10 Terrible

Vickie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn't stay room smell like smoke and area was bad. Didn't like it at all.
Stayed 3 nights in Dec 2023
Response from Olivia RediResponse Specialist on Dec 21, 2023
Thank you, Vickie, for telling us about your stay at the Red Roof Inn & Conference Center McKinney. I am disappointed that your experience did not meet your expectations, as you indicated you didn't stay due to the smell of smoke and the area not being to your liking. Please accept our apologies for the inconvenience caused by the issues you highlighted. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be taken into consideration to make changes to improve our customer experience. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

brian, Creston

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Dec 19, 2023
Dear Brian, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Prajwol

Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on Dec 12, 2023
Thank you for taking a moment to leave a review, Prajwol. The staff and I at the Red Roof Inn & Conference Center McKinney appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

10/10 Excellent

Roman

Response from Kerry-Lee RediResponse Specialist on Feb 12, 2024
Dear Roman, We at the RED ROOF INN & CONFERENCE CENTER MCKINNEY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Red Roof Management

10/10 Excellent

Wilman

Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on Dec 8, 2023
Thank you for sharing your 5/5 rating with us, Wilman. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

6/10 Okay

Deborah

Liked: Cleanliness, property conditions & facilities
Meh
We stayed here four nights. Our room was serviced only one day, and two nights we could not find close-by parking because all spots were taken by patrons of the bar next door.
Stayed 4 nights in Nov 2023
Response from OnielRediresponse Specialist on Dec 7, 2023
Hi Deborah,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. Please accept our most sincere apologies for any inconvenience during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management

2/10 Terrible

Stephanie

Traveled with family
Disliked: Property conditions & facilities
My family had events going on all weekend and we'd get back to the hotel around 10pm to find no parking due to the Hanks BBQ customers using the entire hotel parking lot for there convenience. We had to circle multiple times to find parking or to wait for someone to leave. I understand there's a sign that says additional parking, but for the entire parking lot to be full, thats just ridiculous.
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on Dec 5, 2023
Thanks for sharing your feedback with us, Stephanie. The team at our Red Roof Inn & Conference Center McKinney was saddened to see that we failed to provide you with a satisfactory stay. You stated that the parking lot was full, which hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,Red Roof Management

8/10 Good

Rena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on Dec 5, 2023
I appreciate the time that you took to share your sentiments with us, Rena. Our team at the Red Roof Inn & Conference Center McKinney appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Nevalyn

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned at all when I checked in. Asked for nonsmoking and cigarette butts everywhere. Food on the floor. I had to clean the tub to shower. When I asked the staff about it he said it was not his problem and was extremely rude. Every surface was dirty. I showed pictures to the front desk, again he said it was not his problem. I asked for a refund and he refused. The area is dangerous and very loud. I could hear the guests phone alerts… the walls are that thin. The filth was absolutely disgusting. And smelled terrible. The staff did not want to correct the issue. Also, upon checking in, they would not accept my debit mastercard.. but they “continently” had an ATM in the lobby for me to withdraw cash and charged a fee. No amenities were available. I did see an old coffee pot in the lobby. I would NOT stay here! Extremely disappointed is an understatement. I know you get what you pay for but this was beyond filthy and the staff doesn’t care; nor are they willing to rectify anything you ask for. Like a clean room.. for example.
Stayed 2 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 28, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney, Nevalyn. I am sorry that your experience did not meet your expectations. You stated that the unclean rooms and the poor odor, along with the other highlighted issues hindered your stay. As such, your feedback may be taken into account.Thanks to your feedback, Red Roof can work towards making the necessary changes. I wish you all the best in your stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 28, 2023
Thank you for sharing your perfect rating with us, Dianna. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep and go.
There is only coffee. One pot in lobby. Bed was firm. Small tv. Not a place for family. Just sleep and move on.
Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 18, 2023
Thanks for sharing your feedback with us, Miguel. The team at our Red Roof Inn & Conference Center McKinney was saddened to see that we failed to provide you with a satisfactory stay. We were pleased to read that the bed was firm. However, you stated that the TV was small and that our location was not suited for families. As such, your feedback may be taken into account as Red Roof aims to male improvements.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 16, 2023
Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

bob

Stayed 2 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on Nov 16, 2023
Hello Bob, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Jarod

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 15, 2023
Thank you for sharing your 10/10 rating with us, Jarod. Our staff at the Red Roof Inn & Conference Center McKinney was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had bugs. Was not clean.
Stayed 3 nights in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on Nov 15, 2023
Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney, Tiffany. I am sorry that your experience did not meet your expectations. You stated that the poor cleanliness, along with the listed insects hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property.Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

10/10 Excellent

Kelly

Stayed 2 nights in Nov 2023
Response from Oniel RedRoof Management on Dec 6, 2023
Hi Kelly,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Conference Center McKinney. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management

4/10 Poor

Albert

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on Nov 8, 2023
Hello Albert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I are disappointed to see your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, clean. Pleasant staff.
Stayed 2 nights in Oct 2023
Response from Oshane RediResponse Specialist on Nov 4, 2023
Dear Jason,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY regarding the comfortability, cleanliness and staff. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

10/10 Excellent

Tylar

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room
Stayed 2 nights in Oct 2023
Response from Oshane RediResponse Specialist on Nov 4, 2023
Dear Tylar, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY regarding the clean room. Feedback from our guests is always welcome as Red Roof strive's to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Oshane RediResponse Specialist on Nov 1, 2023
Hello Gloria, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I are disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Celia

Business traveler, Traveled with family
O
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on Oct 29, 2023
Hello Celia,I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other brand locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Connie

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Recordo Rediresponse Specialist on Oct 18, 2023
Hello Connie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
This was by far my worst stay anywhere ever. I checked in early (extra $25) and my first room had a couple of crickets and the AC was out. They then moved me to another room because they couldn’t fix the AC that day. Second room had A LOT more crickets (like 15-20 at least) and dead pieces of crickets leading me to think they didn’t clean it well. Called the front desk just asking for a refund so I could stay somewhere else. They refused because I booked through Expedia but said they’d send someone to “clean” my room. It was just a guy with a broom and he was rude and had an attitude about it. At that point I just left and stayed somewhere else. Called RRI customer service and filed a complaint with pictures (see my Google review). Then got an “apology” email from the GM saying they couldn’t refund me (because of Expedia he said) but would refund my early check in. I called his bluff and called Expedia customer service and they confirmed that I just RESERVED through them and I paid the hotel directly. So the hotel should be able to refund me, they’re just being stubborn. I replied to the “apology” email a week ago saying I still wanted the full refund and that Expedia confirmed they should be able to give it to me. There’s been no response since, and no refund (even to the early checkin that they said they would). Don’t stay here, it’s gross and they don’t care about your experience there at all.
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on Sep 30, 2023
Dear Nathan, I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. I was saddened to read that your stay fell short of your expectations due to the pest you reported, the lack of cleanliness in both rooms, the malfunction of the AC and all the other concerns that dampened your experience. I sincerely apologize for the inconvenience caused by the issues you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Nevertheless, feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns, as we continually work to improve our hotel.Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Braden

Disliked: Cleanliness, property conditions & facilities
Response from Olivia RediResponse Specialist on Sep 24, 2023
Hello Braden, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Conference Center McKinney and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Danny

Traveled with family
Liked: Cleanliness, amenities
Kinda quiet, but tub was stopped up, didnt get to take a good shower.
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Specialist on Sep 20, 2023
Dear Danny, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Conference Center McKinney. We are happy that you were pleased with the quietness of our property. However, I was dishearten to read that the bathtub did not work to your liking. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Linton Red Roof Management Rediresponse Specialist on Sep 15, 2023
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I were delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Kind regards,LintonRed Roof ManagementRediresponse Specialist

10/10 Excellent

Charles

Stayed 1 night in Sep 2023
Response from Linton RediResponse Specialist on Sep 15, 2023
Hello Charles, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & CONFERENCE CENTER MCKINNEY and I were delighted to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 Excellent

Melissa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s very clean
Stayed 1 night in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 10, 2023
Dear Melissa,We appreciate your comments regarding your recent stay at the RED ROOF INN FAIRMONT. It's great to see that you were pleased with our cleanliness. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.At this time, I would like to extend the opportunity for you to share your experience with others. You can post information about your stay at our hotel on Google. Your review can help others make their choice of hotel with confidence.Directions for writing a review on Google:1. On your computer, sign in to Google Maps.2. Search for RED ROOF INN & CONFERENCE CENTER MCKINNEY.3. On the left, scroll and click "Write a review."4. To score the place, click the stars. You can also write a review.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Recordo Rediresponse Specialist

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good value at a good price
Stayed 1 night in Aug 2023
Response from Chevanese RediResponse Specialist on Aug 29, 2023
Hi Richard, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Conference Center McKinney. It's great to hear that you had a value-based stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Chevanese Red Roof Management RediResponse Specialist

6/10 Okay

todd

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
Made reservation because stated RV parking on site. We were moving with U-Haul and also had a car. There was no room for either one. I think a lot of parking taken up by bar patrons next door. And music from live band is loud. We did not stayed, got refund after 30 minutes and booked motel 6 behind premises, plenty of parking.
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Aug 12, 2023
Dear Todd,Thank you for telling us about your recent visit at the Red Roof Inn & Conference Center McKinney. We thank you for your 3/5 score. However, you stated that the lack of parking resulted in you reserving a room at another hotel, which was saddening to read. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Regards,LintonRediresponse Specialist

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Great location, right by the highway but quiet. Hanks across the parking lot had great food and live music. The aircon and pool were really good and the service staff were friendly and helpful.
Stayed 3 nights in Jul 2023
Response from Chevanese RediResponse Specialist on Aug 4, 2023
Hi Kevin,I appreciate you sharing your feedback following your stay at the Red Roof Inn & Conference Center McKinney. It's great to see you enjoyed your stay, especially regarding our hospitable staff, the convenience of our location, the pool, along with other highlighted features of your stay. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Chevanese RediResponse Specialist

6/10 Okay

Cheryl

Traveled with family
Liked: Room comfort
Nice
Everything was clean. Parking was also used by the bar next door. Was loud outside late. The electrical outlets did not work. Bed was comfortable. Nice pillows and bedding.
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on Jul 31, 2023
Dear Cheryl,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN & CONFERENCE CENTER MCKINNEY. We appreciate your 3/5 rating. I'm happy our cleanliness and comfortable beds were to your liking. However, you indicated that the location was a little noisy and a few outlets didn't work. Please know that we value and appreciate your business, and will take your comments into consideration in an effort to improve our quality. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist