Ratings based on 769 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
74% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Nice n great

Posted Dec 5, 2016
It was trying great thanks to hotel staff for making our stay an great experience. The room was nice n clean
Comment from Hotel Management
Dec 6, 2016 by John Cousins, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from US

Hotel for thanksgiving

Posted Nov 30, 2016
I enjoyed my stay. The room was exactly like the photos and it was a quick area with restaurants and malls that were easily accessiable.
Comment from Hotel Management
Nov 30, 2016 by John Cousins, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A verified traveler from US

It was very nice will stay again thank u.

Posted Nov 27, 2016
It was OK don't want talk about it but it fix now.
Comment from Hotel Management
Nov 30, 2016 by John Cousins, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Sincerely, John Cousins
3 out of 5
by A verified traveler from denver

OK hotel in addison

Posted Nov 23, 2016
Difficult to find but rooms were comfortable.lots of restaurants around. Hotel seemed old. Said they had soaking tubs...clearly not.
Comment from Hotel Management
Nov 26, 2016 by John Cousins, Hotel Management
Thanks for your feedback Claudia, not sure what you mean by soaking tubs? All room with exception of roll in show ADA rooms have standard tubs, if you could let me know which site you observed that term so I can follow up. Thanks
5 out of 5
by A verified traveler from Maryland

Very Pleased!

Posted Nov 13, 2016
Pros: The convenience, the staff, parking, room (bed), & location.
Cons: Everything was great!!! I have no Negative feedback. This hotel was great-the price is Awesome!!!
Location: Centrally located - tons of restaurants, Walmart, Galleria & malls.
Comment from Hotel Management
Nov 24, 2016 by John Cousins, Hotel Management
Thanks for your review, so glad you enjoyed your stay with us!
5 out of 5
by A verified traveler from US

Overall great place

Posted Nov 2, 2016
Pros: Gave me a big room with nice furniture. The place was aesthetically pleasing and had very friendly staff.
Cons: No vending machines, only front lobby 'store' with overpriced snacks and drinks. The walls seem a bit thin, heard people in hallways easily and loud stomping above me in the morning.
Location: Close to Dallas tollway
Comment from Hotel Management
Nov 30, 2016 by John Cousins, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Sincerely, John Cousins
5 out of 5
by A verified traveler

Posted Oct 24, 2016
Pros: Very clean and comfortable. The location was great with easy highway access. Tons of shopping centers and restaurants nearby.
Cons: The elevators need updating, they were shaky and only one worked some of the time.
Comment from Hotel Management
Oct 25, 2016 by John Cousins, Hotel Management
Dear Lisa, Thank for your time and review from your recent stay. Hope to see you again soon and Thanks again! Sincerely, John Cousins
5 out of 5
by A verified traveler from Newark, Delaware

Beautiful Hotel! Serene Location...I Loved it!!!

Posted Oct 20, 2016
I Love my experience. Nice, clean, cozy room. Bed was so soft. I slept like a baby. The staff were all amazing!!! I can't wait to go back!!!
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you so much for the kind review and feedback, hope to see you again soon! Sincerely, John Cousins
5 out of 5
by A verified traveler from Rio Grande Valley

Fantastic Stay

Posted Sep 13, 2016
Pros: The room was spacious, clean, and very comfortable.
Location: Good shopping close by. The Galleria is minutes away.
Thoroughly enjoyed my stay and I will certainly recommend this hotel to my friends.
Comment from Hotel Management
Sep 17, 2016 by John Cousins, Hotel Management
Thank you for sharing your comments, it was our pleasure hosting you. Sincerely, John Cousins General Manager
3 out of 5
by A verified traveler

Better Training at the front desk

Posted Sep 12, 2016
Pros: The breakfast waitress
Cons: front desk customer service
Location: lots of restaurants and a walmart near by
front desk agents were very rude and snobby. One agent over the phone interrupted me when calling to check details for my reservation, I believe the same agent checked us in. He seemed to babble on and on about hotel scores and was sure to mention how he single handedly was working on them. The female agent in the morning was in her own little world. She did not acknowledge us. we called down several times to the desk and there was no answer. Went down stairs an she was no where to be found when we needed things. She was very short and never made eye contact with us when we finally did see her. housekeepers that we saw were very friendly and the breakfast agent was lovely.