Ratings based on 761 Verified Reviews

3.6 out of 5
68% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City Missoui

My stay at the Red Roof Inn in Addison Texas

Posted Jun 3, 2017
Pros: Location proximity to numerous restaurants nearness to freeway and accessible roads.
Cons: The breakfast a safe in the rooms
Location: Located within walking distance to many restaurants and a short driving distance to more restaurants service station and malls
My stay was uneventful and that is what I wanted. My room was clean had adequate towels and facecloths. The microwave, refrigerator and television were essential and in working order. Did ask for a do not disturb sign and was given one immediately. The desk staff was congenial and available.
Comment from Hotel Management
Jun 7, 2017 by Kamal, Hotel Management
Dear Valued Guest Thank you for your kind words regarding your recent stay with us. We pride ourselves on putting forth exactly what you described… a clean, updated hotel that displays excellent service and amenities. Thank you once again for your kind words and please know we value your business and looking forward to serving you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from McKinney, TX

Pleasant Overnight Stay

Posted May 19, 2017
Pros: The location, cleanliness and overall room rate
Cons: The entrance driveway is somewhat awkward but manageable
Location: Located in prime area of Addison where most restaurants are located which made it easy for evening dinner plans
First time experience and had a very pleasant overnight stay. The room was extremely clean and very appealing. The staff was very courteous and attentive. Asked for extra towels same night and was quickly accommodated. That WAS the ultimate selling point for me....I will be back!
Comment from Hotel Management
May 20, 2017 by Kamal, Hotel Management
Dear Darrell Thank you for choosing Red Roof Inn and Suites Addison, TX. We Thank you for the wonderful feedback regarding your recent stay. We are so glad you enjoyed the great service and updated atmosphere. It is our goal to provide a comfortable hotel with great service when you visit Addison. I will share your kind review with my staff. We look forward to hosting you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 14, 2017
If you're looking for no frill, this place is a good value place to stay. Nothing exceptional nor terrible. 3 to 3.5 out of 5
Comment from Hotel Management
May 20, 2017 by Kamal, Hotel Management
Dear Guest Thank you for choosing Red Roof and Suites Addison, TX. We really appreciate your stay at our Inn. We thank you for leaving us a review online. I am glad we were able to make your stay enjoyable. We look forward to having you back soon
5 out of 5
Recommended
for Everyone
by A verified traveler from w

OSSUM

Posted May 9, 2017
In the middle of a move, a bit OCD too. The room was totally clean, the staff was more than courteous, there's wonderful places to eat and shop all within a very short walking distance. I would definitely recommend this establishment
Comment from Hotel Management
May 13, 2017 by Kamal, Hotel Management
Dear John Thank you so much for staying with us and writing this review about my great staff. They all genuinely care about each guests stay and will go out of there way to make the stay enjoyable as you saw first hand. So glad you and your family enjoyed yourselves. We look forward to see you soon in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from DFW

Good honest hotel

Posted Apr 25, 2017
Good place. Very affordable. Very honest. Great location.
Comment from Hotel Management
May 2, 2017 by Kamal, Hotel Management
Dear Guest Thank you so much for staying with us and writing this review about my great staff. They all genuinely care about each guests stay and will go out of there way to make the stay enjoyable as you saw first hand. So glad you and your family enjoyed yourselves. We look forward to see you soon in the near future.
1 out of 5
by A verified traveler from miami

Very upset hotel with bedbugs

Posted Apr 12, 2017
Very upset this hotel gave me a dirty room with dirty sheets and bed bugs! I have health problems where I almost had a panic attack just looking at 4 bed bugs my friend and I found on our clothes and bed sheets . I definitely do no recommend this place . Horrible experience. I had to sleep in my rental car the whole stay
Comment from Hotel Management
Apr 19, 2017 by Kamal, Hotel Management
Dear Shannon Thank you for taking the time to tell us about your experience at the Red Roof Inn Addison, TX. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
3 out of 5
Recommended
for Other
by A verified traveler

Inexpensive motel in centrally located Addison

Posted Apr 2, 2017
Pros: The location was excellent for our needs.
Cons: It could be refreshed, but it was kept neat, clean, and tidy,
Location: Located in the center of Addison, the town known for its varied and excellent restaurants, and it is very close to the tollway.
Very friendly and helpful staff, inexpensive, clean, an older motel without an elevator. The desk manager offered us a first floor room, but we couldn't use it, so she had some associates help us carry in our luggage.
Comment from Hotel Management
Apr 4, 2017 by Kamal, Hotel Management
Dear Guest Thank you for choosing Red Roof Inn and Suites Addison, TX. We Thank you for leaving us a 3 out of 5 stars review on Expedia. We hope you had a wonderful stay at our Inn. Thank you for noticing our wonderful staff. They work hard and appreciate the recognition. We are working on some updates to the hotel at this time. Looking forward to seeing you again in the future.
1 out of 5
by A verified traveler

Room was odious and smelled like feet

Posted Mar 30, 2017
Cons: Total renovation
This was a terrible experience. The hotel needs to be renovated before accepting any more paying guests.
Comment from Hotel Management
Apr 4, 2017 by Kamal, Hotel Management
Dear Guest Thank you for choosing Red Roof Inn and Suites Addison, TX. We apologize for the inconvenience during your stay. We are in process to renovate our rooms soon. We apologize for the reservation issue you mentioned above. We hope you will give us another chance to serve you better in the near future.
2 out of 5
by A verified traveler from T

Great location, poor accommodations

Posted Mar 29, 2017
Room smelled like smoke despite being non-smoking, another guests alarm went off nightly for hours at 11pm. Great location but the room was less than desired
Comment from Hotel Management
Mar 31, 2017 by Kamal, Hotel Management
Dear Christopher Thank you for choosing Red Roof Inn and Suites Addison, TX. We are sorry you stay at our Inn was not satisfied. We will properly train our employee that way your next stay is pleasant. We apologize for inconvenience during your stay and we really hope you will give us an opportunity to serve you better on your next reservation
2 out of 5
by Jorge

Posted Mar 24, 2017 on Hotels
First nite I was there .....blaring music coming from a restaurant across the way !!! Till 2:00 am ...... room was next to an empty jacuzzi with sludge at the bottom .....!
Comment from Hotel Management
Mar 28, 2017 by KP, Hotel Management
Dear Jorge Thank you for choosing Red Roof Inn and Suites Addison, TX. We are sorry you stay at our Inn was not satisfied. We will properly train our employee that way your next stay is pleasant. We apologize for inconvenience during your stay and we really hope you will give us an opportunity to serve you better on your next reservation.