Nice hotel-very bad bar and dining experience!
Posted Nov 13, 2016
The beautiful bar/lounge was not well stocked. I asked for five different things, all on the menu, before finally choosing a wine that was in stock. None of the other items were available. This was a Friday afternoon, before a weekend, and before a very large convention group arrived.
Later that evening, we stood in line for ten minutes to be seated for dinner at the restaurant. Nobody came to seat us. We finally went into the dining room and asked a wait person if we were to seat ourselves. She told us to "go ahead and choose a seat but that all the tables were dirty". Nobody brought us a menu after thirty minutes, so I again went to find a wait person, who brought us a menu. After another half hour, I had to go find a wait person to take our order, and she could not even remember bringing us a menu. The restaurant was almost empty, so was not busy by any means.
Our food then took another 45 minutes to arrive. I ordered scallops and risotto. My risotto was only half done and floating in chicken stock. I am a chef, and recognized this as the half-done state that a restaurant takes risotto to, and then finishes it when an order arrives. I mentioned that it was not done to my wait person, and she told me that it was "al dente". As a chef, I know the difference between risotto being half done, and risotto that is cooked to a perfect al dente state. My dinner companion had steak that had no flavor. No compensation was offered to us. Very bad experience!
Comment from Hotel Management
Nov 15, 2016 by Emily, Hotel Management
Good afternoon Cheryl,
Thank you for taking the time to share your recent experience with us. We truly appreciate you taking the time to be detailed with your guest experience so that we can share these experiences with the proper departments. This type of experience is not what our team strives for and we hope that you will give us another opportunity to host you as our guest in the future.