A basic hotel.
Posted Apr 7, 2016
My experience at this hotel was not great. The first two nights of my stay, I had trouble sleeping since some other guests would choose to stay up late, talk loudly, and smoke. I can deal with people having a good time since they were all probably on holiday, but the cigarette smoke seeping into my room is what drove me insane. I complained to the hotel staff, and they offered me a different room which was in a different building on the complex. Funny thing was, this building reeked of cigarette smoke for a day. Fortunately, however, the room didn't have this problem.
In addition, this place must have been built like a cheap apartment, because I could hear everything that the person upstairs. So I never got any sleep while staying at this hotel.
Comment from Hotel Management
Apr 13, 2016 by Sasha, Hotel Management
Thank you for taking a moment to complete the Guest Satisfaction Survey. As a valued guest and customer, your feedback is always appreciated. Please accept our sincere apology for the guest(s) that were smoking in the room. We do our best to locate the guest that is not abiding by our non-smoking policy and take necessary action. I'm delighted to hear the front desk was able to switch your room. Our passion is to provide a memorable experience with exceptional customer service, although we fell short of your --and our -- goals, I hope when your travels bring you back to the Arlington area, we have another opportunity to accommodate you.
Front Office Manager