Ratings based on 234 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Florida

Recent Accommodation at Residence Inn Marriott

Posted Mar 20, 2017
Pros: Access to my office. (Location)
Cons: Quality Assurance
Location: This particular hotel was centrally located near my office and highway.
I stay at the Marriott frequently, due to the amount of travel required for business. My company is relocating me to Dallas and was the reason for my stay at the Marriott Residence Inn. I checked into the hotel which is currently going through a much needed renovation. Took a shower in the morning and noticed that the shower was draining very slowly. I then noticed item coming up from the backed up shower drain. I got out of the shower and grabbed a towel and in between the towel dropped out a used women's Maxi-Pad.(Unbelievable!!!). I informed the hotel staff which they apologized and was informed that they would contact the hotel engineer, however they moved me to another room. Not what I expect from a Marriott establishment.
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Thank you for taking your time in leaving us your feedback. We do sincerely apologize for the cleanliness issue as well as the maintenance issue. Both were brought to the team's attention and dealt with appropriately. We apologize for not meeting your, nor our expectations, and hope in the future you will consider giving us an opportunity to redeem ourselves as the issues you experienced are not to our standard nor our expectations.
5 out of 5
by Freda

Posted Mar 20, 2017 on Hotels
I enjoyed the stay
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
Thank you for leaving your feedback!
5 out of 5
by A verified traveler

Newly remodeled, very clean, great breakfast.

Posted Mar 19, 2017 on Hotels
The hotel is undergoing renovations, but this did not bother us at all. Our floor had been newly remodeled and was very nice. We walked into our room and were pleasantly surprised with how nice it was! It was newly remodeled, nice furniture, appliances, it was all very nice and clean. They young lady at the front desk at check in was extremely polite and quick. Checkout the next day was they same. Breakfast was excellent with waffles, eggs, sausage, biscuits, toast, fruit, yogurt, orange juice...it was all great. The price was very good as well. We would definitely stay here again.
Comment from Hotel Management
Mar 24, 2017 by General Manager, Hotel Management
We appreciate you taking your time to leave us your feedback. We are very glad you enjoyed your stay, it was our pleasure to serve you!
5 out of 5
by Demarquez

1 night stay was worth it!

Posted Feb 16, 2017 on Hotels
Very clean hotel, close to the airport, and convenient shuttle service.
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you so very much for your feedback! We truly appreciate it!
4 out of 5
by Savannah

Nice Place

Posted Feb 14, 2017 on Hotels
I am big on reading reviews so I new to expect the airplanes and renovations, but it wasn't bad at all!! Steven checked us in and was very helpful. We got to utilize the pool and basketball court, both approved by my 5 year old. Our room was not what I expected, it was so much more. The pictures on website could use an update for sure, they do the room no justice. Breakfast was great and so was the staff. We definitely will be back
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
We appreciate your kind words and ensure that we will share with our team! Thank you!
4 out of 5
by Lisa

Posted Feb 13, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you we appreciate your feedback!
5 out of 5
by Kari

Best Hotel for the $ I have stayed at in 15yrs!

Posted Feb 13, 2017 on Hotels
We arrived at almost 1am from out of town and were greeted by a friendly gentleman that helped me check in quickly so we could get our sleeping boys up to our room and sleep. The breakfast offered in the mornings were great, the hotel was in a very good location, low traffic (it was the weekend so this may be the reason for low traffic) and since we visited the Lego Discovery Center is was only 10 minutes from there. The hotel is currently under renovations but it wasn't a hindrance to us at all. The room was a suite(?) with a full kitchenette and we were pleased with the size. Overall this was a great hotel and great price!
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you for your kind words we are glad you enjoyed your stay,
5 out of 5
by Michael

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you for your feedback!
5 out of 5
by Chih-Feng

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback!
4 out of 5
by Barbara

Posted Jan 1, 2017 on Hotels
fridge, micro, dishwasher, all kitchen stuff -very nice
Comment from Hotel Management
Jan 19, 2017 by General Manager, Hotel Management
Thank you for your feedback! We hope you enjoyed your stay!