It's all about customer service for me...
Posted Mar 23, 2016 on Hotels
My hubby & I with our kiddos stayed one night as a last minute getaway before Spring Break weekend was over.I had called & spoke to Lee letting him know we would be a late check in.He was friendly & helpful.When i checked in,it was a completely different story.I walked in to an empty lobby.I loathe service bells,but started looking for one when no one came out.Didn't find one.So I leaned over & called out for someone.again silence.
I then heard some more noise in the back & called out again. Finally someone named Sheren came out.Sheren managed to mutter a few words.She asked for basic info, name,
cc info,etc.No warm greeting, small convo,
nothing.She just told me where the elevator was & breakfast time.
Maybe I interrupted her break? The room was clean & roomy.The bed was hard,but the pillows were so comfortable so that made up for it for me.Wifi was not great..could never connect.We got the studio/kitchenette with full size appliances.If we ever stay longer, we will save money by buying groceries.We went down for breakfast & the service we received there was so great it made up for frontdesk Sheren.I wish I would've gotten her name. She was extremely helpful & attentive & made us feel so welcomed.The food was delicious with lots of options from healthy to hearty choices.I used the gym the night we got there & in the morning.The gym equipment is old & tired but it did the job & towels & water bottles were handy.