Reviews of Residence Inn by Marriott DFW Airport North/Grapevine

3.5 out of 5
Residence Inn by Marriott DFW Airport North/Grapevine
2020 State Highway 26, Grapevine, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 261 out of 387 reviews" "
Rating 8 - Good. 94 out of 387 reviews" "
Rating 6 - Okay. 16 out of 387 reviews" "
Rating 4 - Poor. 11 out of 387 reviews" "
Rating 2 - Terrible. 5 out of 387 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

River

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

10/10 Excellent

BRENDA L., radnor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Ann

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water in bath / shower.
Stayed 1 night in Dec 2023

10/10 Excellent

Flamer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jocelyn

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

FARZAD

Stayed 4 nights in Oct 2023

4/10 Poor

Omarr

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

ROLAND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very kind especially for 11 pm at night.
Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Tissa De

Traveled with partner
Liked: Cleanliness, staff & service
Ok for a short stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities
We stayed in a king room with a seperate bedroom with door and it worked perfect for a toddler who won’t sleep if she can see us.
Stayed 3 nights in Aug 2023

4/10 Poor

Dennis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Room not ready till 4. Loud air conditioner. Dirty, smelly room. Several broken items in room. Not up to previous stays at other Residence Inns. Older property needs refreshing. Front desk employee was excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

William

Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My son and I were there for his select basketball team’s tournament and we needed a place to crash for the night and this place was PERFECT!
Stayed 1 night in Jun 2023

6/10 Okay

Anne

Traveled with family
Liked: Staff & service
Staff was very helpful and attentive. The breakfast was also good each morning. The overall room felt old and dingy. It was clean but just needs updating. The room took along time to cool down. It was pretty uncomfortable. The hallway outside our room was very humid. Not sure the AC was working at all in the hall. You could feel the heat/humidity as soon as you stepped out of your room to get to elevator. It was a convenient location to places and restaurants
Stayed 3 nights in Jun 2023

8/10 Good

Mary

Stayed 1 night in Jun 2023

2/10 Terrible

Cheryl

Stayed 1 night in Jun 2023

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Front Desk
The front desk people were very nice! They got a fan for us and were always friendly polite and professional.
Stayed 3 nights in May 2023

10/10 Excellent

kibum

Stayed 1 night in May 2023

10/10 Excellent

Duane

Stayed 1 night in May 2023

4/10 Poor

david

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was a nice hotel but there was no hot water. They should have called in a plumber that night but they didn’t . We checked out the next Morning with still no hot water or shower. It was miserable not being able to take a shower. Would not stay here again. I feel they should have done whatever it takes to get hot water for the guests.
Stayed 1 night in May 2023
Response from Mario on May 8, 2023
We apologize for the inconvenience; a plumber was indeed called the moment management was made aware; however, they were unable to make the visit to the property until the following morning. Management acted as swiftly as possible to resolve and mitigate the situation.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and facility, clean, quiet, breakfast was good and a quality property. The ONLY issue was no hot water Sunday morning for a shower. Not a big deal for me, I needed to wake up anyways.
Stayed 2 nights in May 2023
Response from Mario on May 8, 2023
Thank you for your feedback. We strive to make every guest experience exceptional, and it makes my day to know you enjoyed your stay. We hope you come back to visit us in the event that your future travels bring you to the area.

2/10 Terrible

Mario

Disliked: Staff & service, property conditions & facilities
Ice cold showers, not working.
Stayed 1 night in May 2023
Response from Mario on May 8, 2023
We apologize for the inconvenience. The property experienced an issue with one of the water lines in the boiler room that resulted in the no hot water to the guest rooms. As some things may be out of our control, please be assured that management acted swiftly to resolve and mitigate the issue as quickly as possible to get the hot water back to the guest rooms.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great here, my only personal complaint is that the bed was extremely firm to the point that it was rock hard. I don’t like firm beds and this one was so hard that I was in pain and couldn’t sleep and it almost threw my back out the next day from trying to lay there. I’ve never had such a firm bed ever at any hotel so just be warned in case you’re like me and don’t like them! And of course that’s just my personal opinion, there was nothing actually wrong with the bed or hotel otherwise, but the bed alone would keep me from going back.
Stayed 1 night in Apr 2023

6/10 Okay

pete

Location.
Stayed 1 night in Apr 2023

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Everything about the hotel was great! Rooms were clean, updated, spacious and the hotel staff was so nice and helpful. Nothing bad to say about the stay. My family really enjoyed it.
Stayed 2 nights in Mar 2023

8/10 Good

Nicholle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Sandra, Palestine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always book a room at this hotel. It is in a great location and easy to find. The room is always comfortable, clean, quiet, and a yummy breakfast! Excellent shuttle service to the airport and back when you return.
Stayed 1 night in Mar 2023

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Rabie

Stayed 1 night in Mar 2023

10/10 Excellent

LaDonnya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Margaret

Stayed 1 night in Feb 2023

10/10 Excellent

Marie Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Kim

Stayed 3 nights in Oct 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service could be better
Stayed 2 nights in Oct 2022

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the great service was a very good experience to be there
Stayed 1 night in Sep 2022

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist in the evening said the bar was closed and it wasn’t
Stayed 1 night in Sep 2022

8/10 Good

JEANNINE

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight layover
The room was fantastic. We took the shuttle to downtown Grapevine and had a good dinner. The shuttle only ran until 10pm so we took a Lyft back it and didn’t start early enough for our very early flight so we took a Lyft instead.
Stayed 1 night in Sep 2022

10/10 Excellent

Martha

Stayed 1 night in Sep 2022

8/10 Good

subashini v anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

ERIC

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Aug 2022