Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Worst inn by Marriott

Posted Nov 22, 2016
Thank staff here are not helpful they are slow and have absolutely no customer service skills what so ever. When I arrived to check-in I was told I didn't have. Reservation before the clerk even looked to see and I was made to stand outside until it was verified the EIRST MARRIOTT HOTEL EVER
4 out of 5
by A verified traveler

good hotel

Posted Sep 5, 2016 on Hotels
I choose this hotel for my first dallas business trip, and it was good.
5 out of 5
by A verified traveler

Close to the airport

Posted Aug 7, 2016
Nice place good location a little too expensive! Easy to get to
4 out of 5
by A verified traveler

Nice hotel

Posted Jul 3, 2016
Pros: nice staff
Cons: AC blowing hot air at night.
Location: Excellent location. Across from Grapevine Mall, Whataburger right next door.
Stayed at this hotel for a conference. The staff were extremely nice. Breakfast staff, very nice and helpful. Complimentary breakfast was very good. Overall very good
5 out of 5
by A verified traveler

Posted Jun 7, 2016 on Hotels
The lady who took care of the breakfast on the weekend was very good. She was there to help when things got low. Very good breakfast.
5 out of 5
by Glenda

This traveler left a rating score only Posted Apr 16, 2016 on Hotels
4 out of 5
by Juanita from San Marcos, TX

It's all about customer service for me...

Posted Mar 23, 2016 on Hotels
My hubby & I with our kiddos stayed one night as a last minute getaway before Spring Break weekend was over.I had called & spoke to Lee letting him know we would be a late check in.He was friendly & helpful.When i checked in,it was a completely different story.I walked in to an empty lobby.I loathe service bells,but started looking for one when no one came out.Didn't find one.So I leaned over & called out for someone.again silence. I then heard some more noise in the back & called out again. Finally someone named Sheren came out.Sheren managed to mutter a few words.She asked for basic info, name, cc info,etc.No warm greeting, small convo, nothing.She just told me where the elevator was & breakfast time. Maybe I interrupted her break? The room was clean & roomy.The bed was hard,but the pillows were so comfortable so that made up for it for me.Wifi was not great..could never connect.We got the studio/kitchenette with full size appliances.If we ever stay longer, we will save money by buying groceries.We went down for breakfast & the service we received there was so great it made up for frontdesk Sheren.I wish I would've gotten her name. She was extremely helpful & attentive & made us feel so welcomed.The food was delicious with lots of options from healthy to hearty choices.I used the gym the night we got there & in the morning.The gym equipment is old & tired but it did the job & towels & water bottles were handy.
5 out of 5
by Marquetta from Tulsa ok

Posted Mar 22, 2016 on Hotels
5 out of 5
by Jason from Edmond, OK

Top notch!

Posted Nov 30, 2015 on Hotels
Great hotel, great staff, great hotel restaurant.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2015 on Hotels