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Reviews of Residence Inn Dallas DFW Airport South/Irving

3 out of 5
Residence Inn Dallas DFW Airport South/Irving
2200 Valley View Ln, Irving, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 180 out of 272 reviews" "
Rating 8 - Good. 54 out of 272 reviews" "
Rating 6 - Okay. 18 out of 272 reviews" "
Rating 4 - Poor. 8 out of 272 reviews" "
Rating 2 - Terrible. 12 out of 272 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This is an outstanding hotel with amazing customer service
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Henry, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for the Cotton Bowl. Kitchen facilities were good and drive to AT&T stadium was reasonable. Other facilities such as breakfast and elevators were good.
Stayed 2 nights in Dec 2023
Response from Nancy on Mar 12, 2024
Thank you for your 5 star review

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access right off highway
Stayed 2 nights in Dec 2023

10/10 Excellent

LaMonte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to airport and shopping
Stayed 2 nights in Dec 2023

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms with full kitchen! Unexpected.
Stayed 1 night in Aug 2023
Response from Nancy on Sep 15, 2023
Thank you for your 5 star review! We are glad you enjoyed our rooms. We hope to see you again soon!

6/10 Okay

Lori

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
I waited an hour and 45 mins for the airport shuttle....after being told it could take up to an hour. I kept calling back..sometimes they wouldn't even answer the phone.
Stayed 1 night in Mar 2023

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice, but comfort issues
The facility is newly renovated and is very nice. The people were great. Breakfasts were great. Our only issues were with the room itself. The furniture was thoroughly uncomfortable, especially the fold-out sofa that was the main seating piece for the parlor. The bed was fine except that the mattress was covered in plastic. We both woke up drenched in sweat the first night and had to put bath towels down on the mattress to alleviate the discomfort. And the pillows were awful; thin, floppy, uncomfortable. All this is fixable and we hope they do.
Stayed 6 nights in Jan 2023
Response from KK on Jan 27, 2023
Hello James! Thank you for your feedback on the staff, breakfast, and the sofa sleeper in the room. We hope to see you stay with us again.

10/10 Excellent

Wen

Stayed 1 night in Oct 2022
Response from F. Sihotang, Hotel Manager on Jan 23, 2023
Thank you for staying with us!

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from KK on Sep 20, 2022
Thank you for staying with us James! We hope to see you again with in the DFW area.

10/10 Excellent

Jason, Moore

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2022
Response from KK on Sep 20, 2022
Thank you for staying with us Jason! We will let our staff know to keep up the good work.

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a well maintained property.
Stayed 1 night in Aug 2022
Response from KK on Aug 24, 2022
Hi Lawrence, Thank you so much for staying with us! We hope to see you again when in the DFW area.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean rooms. Large living and kitchen. No tub. We liked the room and free breakfast
Stayed 1 night in May 2022

10/10 Excellent

Carol

Stayed 1 night in May 2022

6/10 Okay

Jennifer

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room with 3 roaches
The hotel was fine except we had 3 roaches in our room. We told the lady up front and she didnt seem to care.
Stayed 1 night in Apr 2022
Response from Nancy on Apr 12, 2022
Hello Jennifer, I'm sorry for the inconveniences you experienced during your stay. I will be following up with our housekeeping leadership team to get this resolved so this doesn't happen again in the future. Thank you,

10/10 Excellent

STACY, STOCKBRIDGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and well maintained and the staff was excellent.
Stayed 1 night in Apr 2022
Response from Nancy on Apr 12, 2022
Hello Stacy, Thank you for your feedback. I'm glad you enjoyed your stay with us. We hope to see you again soon. Thank you,

8/10 Good

Chris

Stayed 1 night in Mar 2022

2/10 Terrible

JAMAR

Traveled with family
Disliked: Staff & service
I asked house keeping as well as the front desk to have my linens changed nad to replace towels and wash clothes. When I returned that night after the Dallas vs San Fran game all trash was still full old towels still on floor. They dropped off new linen wich was left on the counter I guess for me to change myself but I could sworn they were house keeping.
Stayed 2 nights in Jan 2022
Response from Nestor Estrada, Asst. General Manager on Jan 20, 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience of our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent and all issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Close to just about everything. Will definitely stay again
Stayed 2 nights in Jan 2022
Response from Nestor Estrada, Asst. General Manager on Jan 20, 2022
Thank you for your great response! We hope to see you next time you are in the Irving/DFW area!

8/10 Good

LaShawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice overall I went to use the bathroom at 2:00 in the morning and saw a roach he got killed didn’t see anymore after that but didn’t want to see that 1 in the first place
Stayed 4 nights in Nov 2021
Response from Nestor Estrada, Asst. General Manager on Nov 29, 2021
Thank you for your honest review. We have provided the information to the proper department and will make sure this does not happen to any future guests. We hope to see you next time you are in the Irving area!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Our bed had a gross stain on it and when we asked if we could get new bedding the manager said she couldn’t because it was a room service issue and just kept trying to get us to check out instead of fixing the problem. She was very rude
Stayed 2 nights in Nov 2021
Response from Nestor Estrada, Asst. General Manager on Nov 22, 2021
Thank you for your honest review. I will make sure to provide this information to the proper department. We hope to see you next time you are in the Irving DFW area!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, big rooms, great breakfast
Stayed 4 nights in Oct 2021
Response from Nancy Soto on Nov 9, 2021
Dear Janice, Thank you for taking the time in writing us a review. We are so glad you enjoyed your stay with us and we hope to see you again soon. Thank you,

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the rooms, the BBQ patio area and the lobby was excellent along with staff
Stayed 3 nights in Oct 2021
Response from Nancy Soto on Oct 25, 2021
Hello! Thank you for staying with us and providing such great feedback. We hope to see you again soon!

10/10 Excellent

Anong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Nancy Soto on Oct 25, 2021
Thank you for your 10 star rating!

10/10 Excellent

George, San Antonio

Traveled with family
Liked: Cleanliness, staff & service
Staff was very friendly. Property is currently under construction in the breakfast area. Breakfast was limited in scope. Room was clean though the stopper on the bathroom sink did not work. Room was spacious and well stocked for what you needed.
Stayed 2 nights in Sep 2021
Response from Residence Inn DFW South Team on Sep 22, 2021
Hi George, Thank you for your feedback and staying with us. Should your travels bring you to back to Irving, we hope to have the chance to provide you with even better service. And for you to enjoy our hotel post renovation! Sincerely,

2/10 Terrible

Verified traveler

Disliked: Staff & service
Front desk Staff highly rude
Stayed 1 night in Jun 2021
Response from Hotel Staff on Jun 8, 2021
Dear Valued Guest, Thank you for taking time to give feedback of your experience with us. We hope to get the chance to better serve you in the future.

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from Residence Inn DFW South Staff on Jun 18, 2021
Dear Valued Guest, Thank you for sharing your feedback. We always strive for our guest to have great experiences and we thank you for choosing Residence Inn DFW South/Irving.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Residence Inn DFW South on May 30, 2021
Dear Caroline, Thank you for taking the time to leave us feedback. We appreciate you staying with us and hope to get the opportunity to serve you in the future.

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Property was under construction. None of the amenities listed on site were available. Utterly disappointing when you only go for the amenities. Waste of money.
Stayed 1 night in May 2021
Response from Hotel Staff on May 23, 2021
Dear Valued Guest, We thank you for taking the time to give feedback of your stay.We are saddened to hear it did not meet your expectations. We do hope to have the chance to better serve you in the future. Thank you

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Repairing storm damage Staff very helpful
Stayed 2 nights in May 2021
Response from Hotel Staff on May 22, 2021
Dear Valued Guest, Thank you for sharing your feedback with us. We hope to have the chance to serve you again in the future. Thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Hotel Staff on May 22, 2021
Dear Valued Guest, Thank you for sharing your feedback. We always strive to make our guests stay enjoyable and memorable. If you would like to discuss your stay further, please do not hesitate to contact us. Thank you

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was Clean & Nicely designed
Stayed 2 nights in Apr 2021
Response from Hotel Staff on May 22, 2021
Dear Valued Guest, Thank you for sharing your feedback. We are happy to know that your experience with us at the Residence Inn DFW South was pleasurable.

2/10 Terrible

Jessica

Traveled with family
Disliked: Property conditions & facilities, room comfort
Construction Site & Power Outage
The hotel was under renovation. It was basically a construction zone as soon as you walked through the doors. The beds were hard. The worst part of it as if hearing the construction happening WHILE ON VACATION, the power went out at 4am. This was NOT worth MY $133 and MOST IMPORTANTLY my RELAXATION TIME.
Stayed 1 night in Mar 2021
Response from Monica on Apr 13, 2021
Thank you for sharing your feedback and staying with us here at The Residence Inn DFW Airport South. We do apologize for the renovation in progress. We always strive to give our guests the most memorable experience while staying with us and have fallen short during your stay. We hope to have the chance to provide you excellence in service should your travels bring you back to Irving!

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it the best experience at an hotel yet
Stayed 1 night in Mar 2021
Response from Monica on Apr 13, 2021
Thank you for sharing your feedback and staying with us here at The Residence Inn DFW Airport South. We hope to see you again whenever your travels bring you back to Irving!

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021
Response from Monica on Apr 13, 2021
Thank you for sharing your feedback and staying with us here at The Residence Inn DFW Airport South. We hope to see you again whenever your travels bring you back to Irving!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking places to park your vehicles...
Stayed 2 nights in Mar 2021
Response from Monica on Apr 13, 2021
Thank you for sharing your feedback and staying with us here at The Residence Inn DFW South. We have shared your feedback with the appropriate hotel team to help with this issue in the future. Thank you

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
Loved this location to stay at and we loved the rooms. Texas was opened up with no mask mandates but this hotel were still all about them..for some people. We got told several times to wear a mask while they didn’t say anything to others.
Stayed 4 nights in Mar 2021
Response from Monica on Apr 13, 2021
Thank you for sharing your feedback and staying with us here at The Residence Inn DFW South. We hope to see you again whenever your travels bring you back to Irving!

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Staff & service, property conditions & facilities
There were tiny black ants that showed up on the counter on a knife that had some butter on it. Not sure where they were coming from.
Stayed 2 nights in Mar 2021
Response from Nancy on Mar 17, 2021
Hello, Thank you for your feedback. I do apologize for the inconvenience and we will make sure to address your concerns.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to DFW airport, staff does great at any request. At this time there are several fixes going on as bad weather hit the lobby area badly
Stayed 1 night in Mar 2021
Response from Tyler - Assistant General Manager on Mar 13, 2021
Thank you for the time you took to share this! I appreciate that our staff service helped overlook our mess in the lobby. We are still working on repairs from the storm and we will be unveiling this new updated lobby hopefully within the next week or so! I hope you come back to visit our hotel should you find yourself in the area again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Liked that it had a small kitchen and did not like the ac was not cooling it was stuffy on my 2 days stay
Stayed 2 nights in Feb 2021
Response from Tyler - AGM on Feb 21, 2021
I do apologize for the issues you've experienced during your visit. Please feel free to reach out to me directly so that I can make sure we inspect and repair this room's AC unit. Thank you for your time.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms offer suite style amenities, fully stocked. The property offers indoor hot tub and indoor swimming pool for year around use. The beds are comfortable. Each room is set up well, plenty of space and storage options. Room offers Plenty of outlets for plug ins. Very nice layout and comfortable for up to 4 guests in each room.
Stayed 1 night in Feb 2021
Response from Tyler - AGM on Feb 21, 2021
Thank you for taking the time to share your feedback about your experience with us. Can I ask if there was anything we could have done differently during your stay at our property?

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The receptionist was very nice and helpful. The TV didn't work and the heat in the room was very poor.
Stayed 1 night in Feb 2021
Response from Tyler - AGM on Feb 21, 2021
Thank you for letting me know of the issues you experienced. If you would like to share more, or you feel there is anything else I need to be made aware of, please feel free to reach out to me directly.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and safe
Very clean hotel...staff was awesome...clean...clean...clean...safe...covid clean...mask were on.10 out of 10...great job!!
Stayed 1 night in Feb 2021
Response from Fraxi, Hotel Manager on Feb 16, 2021
Thank you very much, Terry. We appreciate your kind comments and we love taking care of you as if our own family. Please come and visit us again soon!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Everything was amazing good the only thing I spotted was dead bugs on the floor in the bathroom
Stayed 1 night in Feb 2021
Response from Tyler - Assistant General Manager on Feb 13, 2021
Thank you for staying with us, and also for taking the time to share about your experience with us! I do apologize that you had this issue during your visit, and I take this feedback very seriously. Out of an abundance of caution, I will be calling our local pest control company to initiate some preventative pest control. I would hate for this issue to happen to my guests again! Thank you for letting me know. Stay safe out there, and I hope you return to our hotel soon.

4/10 Poor

Tammy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the most terrible time at this hotel. It is true when one says “you get what you pay for” 1. We waited over 1/2hr to get checked in upon our arrival 2. I was not notified upon arrival that dishes were in the dishwasher. I felt like a fool when I called front desk to ask 3. Breakfast lady seemed rude and a bit racist. I had to order breakfast for my 2 yr old and she seemed a bit frustrated when I kept asking for milk. She seemed more interested in helping the person behind me. 4. I asked housekeeping to clean the room the next day. I needed cleaned towels. Came back to the hotel only to find out it was not cleaned at all! 5. I had to keep asking housekeeping to clean my room for the entire stay. (We stayed 5 nights) I have never stayed at a place where they disregard clients requests
Stayed 5 nights in Jan 2021
Response from Tyler - Assistant General Manager on Feb 5, 2021
I sincerely apologize for the issues you encountered during your visit with us. This was not the experience we want you to have at all. I take your feedback very seriously and will be addressing each issue you had at our property immediately. Please feel free to reach out to the hotel if you feel I should be made aware of anything else.

6/10 Okay

Mark

Liked: Property conditions & facilities, room comfort
Insect issues
Hotel seemed to have issues with front desk.... people were waiting 20 mins to check in without seeing anyone...also roaches in room along with ants
Stayed 2 nights in Jan 2021
Response from Tyler - Assistant General Manager on Feb 2, 2021
I sincerely apologize for any wait you experienced at our front desk during your check in process. At times, we do get pulled away from the desk to assist guests and I do apologize that this had a negative impact on your stay with us. Out of an abundance of caution I will also be reaching out to our local pest control company and have them implement prevention procedures as soon as possible. Please let me know if there is anything else you feel I should be made aware of. I want to also say thank you for taking the time to share this information, your feedback is taken seriously and we will make sure to follow up on these items immediately.

8/10 Good

Fabrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020
Response from Tyler - AGM on Jan 5, 2021
Thank you for taking the time to share about your experience with us! Is there anything we could have done differently during your stay?

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was pleasant and helpful
Everyone was pleasant and helpful
Stayed 1 night in Jan 2021
Response from Tyler - AGM on Jan 5, 2021
Thank you so much for staying with us Jim! I'm happy you enjoyed your visit with us. Please come back again

8/10 Good

Cheryl, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained overall. We had to switch rooms due to the keycard reader not working. Also the sink had an issue that maintenance repaired promptly. The indoor pool water was not heated so we did not swim. Staff was very helpful and friendly
Stayed 11 nights in Dec 2020
Response from Tyler - AGM on Jan 5, 2021
Cheryl, I sincerely apologize for the inconvenience of having to move. I hope that this was resolved and that you were happy with the room you were moved to. I also want to apologize that our staff did not communicate that the pool is in fact heated; I am sorry you didn't get to enjoy this amenity. I hope you return again should you find yourself in our neighborhood!

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite!
Very comfortable, quiet, spacious, more than expected
Stayed 2 nights in Dec 2020
Response from Tyler - AGM on Dec 30, 2020
I'm so happy to hear you loved your stay! We hope to see you again!