Tres mauvaise experience. L'hotel a vendu plus de chamber qu'il en avait du coup nous avons dut être relogé. Sauf que le 1er hôtel trouve était complet et le 2nd presque 20 min de Dallas. Le personnel pas du tout accueillant et j'essaie toujours de joindre Expedia pour un remboursement. Faite attention
Comment from Hotel Management
Nov 17, 2015 by General Manager, Hotel Management
Approved: Thank you for taking the time out to review our hotel. Please accept our sincerest apologies for the poor first impression. We have addressed your comments with our Front Desk, who is terribly sorry for the inconvenience caused to you and who will look to improve the quality of their service based on your comments. I apologize again for the lapse in service that you experienced, and please know that this is not at all the standard to which we hold ourselves. We hope that you will allow us another opportunity in the future to demonstrate the high level of service and comfort that our guests have come to expect from the Sheraton Dallas North.